Care Opinion CIC is an independent, not for profit social enterprise run by a small, committed and passionate team. Our mission is to make it safe and simple for everyone to share their experiences of health and care services in ways which connect people together for change. Inclusion, transparency, integrity and innovation are some of the values which drive what we do and how we do it. We run a feedback website and we work closely with staff in healthcare organisations across the UK and further afield.
We are recruiting an enthusiastic Engagement and Support Officer to be part of our Support Services Team and predominantly across Scotland but will also include projects across the UK and the wider business.
You will join a team responsible for delivering comprehensive support and engagement services to existing Care Opinion subscribers, while supporting the engagement and onboarding of new subscribers across health and social care.
Many of the organisations and teams that Care Opinion works with recognise they would like to do more with online feedback but need support to do this. This involves working with both an executive and operational lead to drive forward their involvement with Care Opinion. Support will be wide ranging; from helping to collate information and working on implementation plans, to supporting individual staff to promote Care Opinion at a local level and respond to online feedback in an open and transparent way.
The post holder must have a passion for harnessing the citizen voice in improving health and adult social care services, as well as share our commitment to delivering a personal and friendly customer service. You must demonstrate commitment to Care Opinion’s vision, mission and values.
Key role areas
The job includes:
Preparing and delivering excellent training to staff from subscribing organisations via webinars and occasional face to face.
Providing quick, constructive and engaging support and inspiration to subscribing organisations on all issues relating to the effective use of their subscription.
Handling queries from other organisations and the public via telephone or email in a friendly and professional manner.
Being the lead contact for a number of subscribing organisations and reporting progress to the Subscriber Services Manager.
Carefully moderating stories/responses and ensuring accurate and speedy publication.• Contributing enthusiastically to sales and marketing planning and activity.
Website administration: diligently updating service tree, maintaining subscriptions, developing and updating site pages.
Proactively seeking customer feedback and using this to contribute to product and service development.
Organising and participating in the delivery of informative subscriber, networking and awareness raising events, both online and occasionally in person.
Contributing to Care Opinion’s social media presence e.g. BlueSky, Facebook, Instagram, Vimeo.
Working closely with the wider support team to improve service delivery and creative engaging and exciting new initiatives for subscribing organisations.
Carrying out all those necessary little administrative tasks as required.
About HSTAR Scotland SCIO
You will be joining a small, but very dynamic team!
At HSTAR Scotland we are deeply rooted in lived experience, which shapes everything we do. Since August 2020, we have proudly followed our mission to create a welcoming and inclusive healing environment for women in Scotland, primarily focusing on the Forth Valley. We help all women rebuild their lives after experiencing trauma and abuse. We take pride in placing the individual at the centre of their own therapeutic journey, offering a person-centred and trauma-informed approach to care.
Our holistic approach provides a wide range of trauma-informed services, including 1-2-1 therapy sessions, coaching, group sessions, advocacy services, befriending, mental health and wellbeing sessions, safety planning, and meaningful activities.
The Role
We are seeking an exceptional leader to join us as Chief Executive Officer (CEO). This is a unique hybrid executive position designed for an accomplished professional who thrives on combining strategic vision with robust operational governance.
Working 28 hours per week, you will serve as the central anchor of integration for the charity. While day-to-day task execution is successfully delegated to our specialized team leads, you will hold ultimate organizational accountability for safeguarding, regulatory compliance, financial sustainability, and strategic stakeholder relations.
Key Responsibilities
What We Are Looking For
Essential Criteria:
Desirable Criteria:
Qualifications & Requirements
What we offer
Why Join Us
Home-Start Stirling is a local charity that provides support to families with young children who are experiencing challenging times. Our support is delivered through various services including home-visiting and group support. The manager will provide strategic and operational leadership for Home-Start Stirling, ensuring that we continue to deliver high-quality, safe and effective support for families. The role is responsible for the day-to-day leadership and management of the charity, working closely with the Board of Trustees to strengthen governance, develop strategy, support staff and volunteers, maintain strong partnerships and ensure the charity is well-positioned for the future. Home-Start Stirling is registered with the Care Inspectorate under the category of Housing Support Service.
Are you excited by the thought of working for an organisation whose mission is to inspire changes in behaviour to improve our environment, the quality of people’s lives, their wellbeing, and the places that they care for? If you answered yes, please read on……
Who we are
Keep Scotland Beautiful is your charity inspiring action for our environment.
Our vision is for a clean, green, sustainable Scotland. We are a practical organisation working with communities, schools, businesses, local and national government, public bodies and individuals to help combat climate change, tackle litter and waste, restore nature and biodiversity and improve the places we care for.
We support the ambitions of the United Nations Sustainable Development Goals.
We offer a fantastic benefits package in return for your talent. These include but are not limited to a generous pension scheme; hybrid working; development opportunities; a 35-hour work week (28 hours for 0.8FTE), along with an annual free volunteer day to take your skills or interests to support others. We operate a hybrid working policy, which allows a balance between home/remote working and coming to our office Hub in Stirling.
What the role is
This is a Part-Time (28 hrs/wk), Fixed Term post to 31 May 2029.
Reporting to the Communities Manager and working alongside the Communities team, the Make Your Mark Skills Development Officer will deliver a programme of accredited skills training focused on built, cultural and natural heritage to people facing complex barriers to employment.
The post-holder will work closely with our partners Make Your Mark and Access to Industry. This post will form part of the wider Make Your Mark programme, supporting people facing barriers to employment through training and pathways into volunteering and employment opportunities, supporting heritage volunteer organisers, and supporting sectoral research, knowledge and practice.
Delivery will focus on providing a structured programme of accredited skills training to raise awareness of the importance of heritage, support participants with the knowledge and tools to celebrate, record and preserve local heritage, and equip them with skills to take on heritage volunteering opportunities.
What you’ll need to have
We are looking for someone with experience in teaching/training/supported learning, particularly for individuals facing barriers to learning. You should have a passion for Scotland’s historic environment and an ability to use that passion to support learning and action for local heritage. Experience of working with a range of partners will be an advantage.
While the post will be based in Stirling, the training delivery location will be in Edinburgh with further locations being sought, therefore ability to travel is essential.
This post is funded by Historic Environment Scotland and The National Lottery Heritage Fund, with thanks to National Lottery players.