Jobs in Stirling North, Stirling

The WARMTH / Energy Advice Worker will promote & help deliver the WARMTH project & contribute to the general work of the Stirling CAB Energy Advice team, providing a tariff, energy efficiency, income maximisation and fuel debt & advice & support service for families, older people & the public, whose health conditions are exacerbated by living in cold, hard to heat housing within Stirling District.

WARMTH will locally advertise and integrate access to its services for this client group by linking into the established Stirling CAB weekly outreach architecture. In addition, WARMTH will link in with NHS stakeholders & offer home visiting to Elderly People/People with disabilities housebound by virtue of sickness, disability, childcare/care commitments, poverty or poor public transport infrastructure.

Awareness of WARMTH will be developed through our existing links with Community Councils and by utilising our established relationships with local communities and local stakeholder groups.

The WARMTH/Energy Adviser will help educate and inform, enable and empower clients to take appropriate action to reduce their fuel usage by delivering tariff, energy efficiency, income maximisation and fuel debt advice & support

The WARMTH/Energy Adviser will record, monitor & report WARMTH/ Energy Advice activity in line with the funders’ requirements.

Stirling CAB is an innovative, collaborative and progressive Bureau and is both well connected & trusted by a wide range of health & wellbeing partners & stakeholders.

The WARMTH/Energy Adviser will provide advice which fulfils the objectives of the WARMTH/ Energy Advice projects – maximise income, tariff analysis, energy efficiency advice and fuel debt advice and support - e.g. self – disconnection support, fuel vouchers, discretionary hardship funds, food banks etc.

Any other duties that could reasonably be requested by Stirling CAB.

The Help to Claim Adviser (Universal Credit) delivers a holistic advice and support service aimed at clients on completing their initial Universal Credit claim and supports them through to their first payment. This involves helping with the online forms, the evidence required, and verifying their identity online using telephone, web chat and video call.

Job description

Key responsibilities

• To conduct telephone, web chat and video call interviews, using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• To explore clients’ circumstances, support needs and access channel preferences considering language barriers, accessibility needs, and issues around digital access and ability
• To assist with the setup of a Universal Credit account, including setting up a personal email account and/or bank account, if needed
• To provide support to clients completing and submitting their claim form, ensuring clients have identified and gathered all evidence and documentation needed
• To support the client through the first assessment period and helping them to complete the identity verification process online, if needed
• To support clients to prepare for their first appointment with a Jobcentre Plus work coach
• If appropriate, to support the client with applying for any additional support such as short-term advance and/or access to the Scottish Welfare Fund
• To ensure the client understands the payment schedule and takes action to prepare
• To liaise where appropriate with bureau staff and other relevant agencies as appropriate
• To record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation
• To ensure that all work meets quality standards and the requirements of the funder
• To provide and develop a quality advice service in relation to Universal Credit, including the ability to act as a ‘best practice lead’ for other staff and volunteers
• To keep abreast of the latest developments relating to welfare benefits and Universal Credit
• Liaise, communicate with and be operationally responsible to the multi-channel coordinator

The above job description is not exhaustive and is clarified to include broad duties inherent in the post as reasonable requested by the bureau manager.

Person specification

Knowledge, skills and experience

Essential

• Demonstrable completion of Citizens Advice Bureau Adviser Training Programme
• A sound working knowledge and experience with social security benefits and entitlement, with specific focus on Universal Credit
• Understanding, maintaining and practising high standard of case recording requirements as according to the Help to Claim project specification and the CAS quality assurance standards
• Ability to use telephony and IT systems to deliver services across multiple channels (web chat, telephony and video) via Avaya, Near Me, Zoom, Teams and other systems
• Experience of using a range of IT tools to carry out work, including case management systems, Microsoft Office, internet and email etc.
• Ability to work without supervision and prioritize workload
• Experience of working with people with multiple and complex needs
• Excellent oral and written communication skills, including the ability to communicate complex information in a clear and accessible manner
• Excellent organisational skills
• Knowledge of a range of enquiry areas to aid with identifying emergencies
• A commitment to the aims and principles of Citizens Advice Service
• Ability to operate as a team player and communicate effectively with colleagues and managers

Additional requirements

• Ability to commit to a rolling rota to be assigned for times between 07:45 and 19:00
• Must be available to work a varied shift pattern between 07:45 – 19:00 Monday – Friday, excluding statutory bank holidays in Scotland.
• The post is subject to the receipt of a satisfactory Basic Disclosure Certificate
• The post is subject to the disclosure of criminal history information

Desirable

• A proven ability to work effectively with a wide variety of stakeholders
• Experience working on helpline, webchat and video conferencing (Near Me)
• Potential ability to work remotely and as a part of a virtual helpline team

Do you love working with children and young people? Are you a teacher, health play specialist, youth worker, family support worker or someone with experience helping children and young people build confidence, develop new skills and have fun? Do you have a talent for creating engaging and memorable experiences that inspire children and young people to participate, connect with others and thrive?

If so, we'd love to hear from you.

Children's Health Scotland is looking for an enthusiastic and creative Programme and Engagement Coordinator to help deliver our exciting programmes and activities across Scotland.

Every week is different. One day you could be supporting children and young people to develop self-management skills through our award-winning programmes, the next you could be helping deliver a Health Rights Defenders session, planning a family event, supporting volunteers, or building relationships with schools, NHS services and community partners.

We're looking for someone who brings energy, positivity and creativity to everything they do, someone who believes every child deserves the opportunity to thrive and whose first instinct is to ask: "How can we make this engaging, accessible and fun?"

What you'll be doing

• Delivering engaging programmes, workshops and activities for children, young people and families.
• Supporting Health Rights Defenders, Self-Management Skills Programmes and SMS:HUB activities.
• Building trusted relationships with children, young people, families and partners.
• Supporting the delivery of events, participation activities and campaigns.
• Helping recruit and support volunteers.
• Collecting feedback and demonstrating the impact of our work.
• Creating blogs, case studies and social media content that celebrates children's voices and achievements.
• Helping children and young people build confidence, make connections and better understand their rights and wellbeing.

We're looking for someone who is

• Fun, friendly and approachable.
• Passionate about improving outcomes for children and young people.
• Creative and full of ideas.
• Organised and able to plan and deliver activities.
• Comfortable working independently and as part of a small team.
• A confident communicator who can build relationships with families and partners.
• Flexible and able to work regular Friday evenings and Saturdays.
• Willing to travel throughout Scotland.
• A driver with access to a car for business use.

Why join us?

At Children's Health Scotland, you'll be joining a friendly and passionate team committed to ensuring every child receives the support, information and opportunities they need to achieve their best possible health. In return, we offer:

• Nine weeks' leave per year (pro rata), including public holidays.
• A supportive team environment.
• Opportunities for training and development.
• The chance to make a genuine difference to the lives of children, young people and families across Scotland.

Important information

This is not a standard Monday to Friday role. The successful candidate must be able to work flexibly, including regular Friday evening and Saturday working, to support programme and event delivery. A full UK driving licence and access to a car for business use are essential. The post is subject to membership of the PVG Scheme and satisfactory Disclosure Scotland checks.

About Children's Health Scotland

Children's Health Scotland supports children, young people and families to navigate health challenges, understand their rights and improve their health and wellbeing. Through programmes, participation opportunities, events and information, we help children and young people build confidence, resilience, self-management skills and lasting connections. If you're enthusiastic, creative and ready to help children and young people thrive, we'd love to hear from you.

About Aberlour …

Aberlour is Scotland’s leading children’s charity and has been recognised as a Top 100 best places to work winner by the Sunday Times.

Our strategy is to be bold and brave, to ensure that every child in Scotland has an equal chance. As an organisation we are ambitious to deliver real and lasting change for children, young people and families. At Aberlour we strive to deliver the highest quality care and support to babies, children and families across Scotland and are committed to doing all we can to deliver on Scotland’s Policy aspirations (The Promise, UNCRC).

We have a number of services across Scotland offering residential and short breaks support for children and families affected by disability. We believe children and young people with disabilities, together with their families, should receive care that treats them fairly and values their needs.

What we are looking for...

You will play a key role in this new post supporting the development of Aberlour’s strategic approach to disability practice and continuous improvement.

You will use your extensive knowledge gained from managing disability services to support managers to implement consistent standards of practice ensuring statutory obligations are met. You will use data and insights to review the quality of service delivery and make recommendations for improvements.

The post will build Aberlour’s organisational capacity to be a leading children’s organisation in relation to disability, improving quality of care, reducing risk and supporting sustainable service growth.

Your experiences in management, coaching and mentoring others and overseeing quality assurance will enable you to give guidance and direction to operational managers.

You will have knowledge of disability legislation, children’s rights, safeguarding and equality. You will hold a relevant professional qualification at SCQF level 9 or above.

To find out more about the requirements of the role check out our jobs page on our website.

What we offer...

As well as a supportive team, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme, life assurance worth 3x salary and a range of deals and discounts across various retailers.

The Scottish Community Drama Association (SCDA) is looking for a National Drama Advisor to replace the current job holder, who is retiring.

SCDA is a registered Scottish Charity providing networking and support for amateur theatre clubs and enthusiasts. The purpose of this role is to provide information, guidance and support to SCDA members, and to promote grassroots community drama across Scotland. Responsibilities will include:

• Managing a programme of national and bespoke club workshops
• Recruiting and managing freelancers where required
• Evaluating and reporting on activities
• Participating in SCDA communications
• Managing queries from members and external organisations
• Building relationships and networks with other arts organisations
• Being an advocate for SCDA and grassroots community drama in Scotland
• Supporting SCDA to create and maintain safeguarding policies and other guidance documents

The role will suit someone who is able to manage their own time effectively. They will enjoy working with a range of people using a variety of communication tools. They will be comfortable being part of a team and taking the lead where required.

SCDA provides support and networking to amateur theatre enthusiasts in Scotland. We encourage the development of volunteer-led theatre arts in Scotland through:

• Supporting and fostering creativity in performance and writing throughout Scotland
• Supporting members and clubs in artistic, personal and social development
• Developing links and partnerships throughout the theatrical world and the voluntary sector
• Acting as an advocate for grassroots communities and amateur theatre

Salary:In the region of £14kpa (£35k FTE)

Reports to: Line Manager appointed by SCDA National Executive

Terms: Permanent part-time employee, 15 hours per week (0.4 FTE). Flexible working pattern, reflecting seasonal variations in demand, to be agreed with SCDA.

SCDA would consider a job-sharing arrangement for this post.

Location:Mostly working from home. There may be a possibility to provide working space at the SCDA Library in Stirling on defined days. Willingness to travel, to deliver local workshops across Scotland, is essential.

SCDA strives to apply equal opportunities and diversity principles to all aspects of its work.

All successful candidates are required to join the PVG Scheme (or to have their membership updated).

Please contact us if there is anything we can do to support you through our application or interview process.

All applicants must have the legal right to work in the UK prior to commencing employment. Original documentation proving this right will be required from the successful candidate.