Jobs in Stirling East, Stirling

About Order of Malta Dial-a-Journey Trust:

Order of Malta Dial-a-Journey Trust is a charitable organisation providing vital passenger transport services across Central Scotland. Each year, the Trust completes over 45,000 passenger journeys using a fleet of modern, wheelchair-accessible minibuses.

Their services support a wide range of community needs, including door-to-door transport for people unable to use conventional public transport, social services transport, additional needs school transport (ASN), further education transport, NHS patient transport, and self-drive vehicle hire for eligible groups. In addition, the trust operates two Shopmobility centres in Stirling and Falkirk, providing wheelchair loan and hire services.

Every service they deliver is designed to ensure that passengers, many of whom are vulnerable, can travel safely, independently, and with dignity. The income generated is reinvested into expanding and enhancing services, helping the trust meet unmet needs and respond to growing demand in the communities they serve.

The Role of Service Delivery Manager:

This is a unique opportunity to lead and transform service delivery within a trusted and well-established charity. Reporting to the CEO and Deputy CEO, the Service Delivery Manager will have overall responsibility for the planning, coordination, and operational management of driver and vehicle resources, as well as the leadership, support, and development of staff.

You will ensure that every journey is delivered safely, reliably, and efficiently, and that operational systems are maintained to the highest standard. You will manage day-to-day operational challenges, monitor performance, and implement improvements, while also contributing to the strategic development of the organisation as a member of the Senior Management Team. This is a dynamic, hands-on role where forward-thinking, proactive problem prevention, and strong organisational skills are critical.

They are seeking a candidate with proven experience in service delivery management, ideally within passenger transport, logistics, or a related operational environment. You will bring strong team leadership skills, with the ability to motivate, develop, and hold staff accountable, while growing a culture of excellence and accountability. Excellent organisational, administrative, and problem-solving skills are essential, alongside the ability to manage complex and competing workloads. You should have strong interpersonal skills, with experience handling both staff and customer issues effectively. Familiarity with IT systems, including MS Office, is required, and experience with vehicle scheduling software is highly desirable. Knowledge of Health & Safety legislation, employment law, and vehicle regulations is also advantageous.

The successful candidate will also be willing to undertake minibus driving duties if required, participate in an out-of-hours on-call rota, hold a full UK driving licence, and provide evidence of eligibility to work in the UK. Appointment is subject to satisfactory PVG clearance and completion of a confidential health questionnaire.

This is a unique opportunity to shape and lead the delivery of vital community transport services at an exciting time in the Trust’s development. The successful Service Delivery Manager will join a dedicated and experienced team, taking a pivotal role in enhancing operational excellence, driving service innovation, and supporting the growth and sustainability of the organisation. They will help ensure that every journey meets the highest standards of safety, reliability, and care, while making a tangible and lasting difference to the lives of vulnerable passengers across Central Scotland.

Circular Communities Scotland is a network membership organisation, dedicated to supporting the establishment of a thriving circular economy in Scotland. We support and represent repair, reuse and recycling charities and social enterprises across the country. Our members prevent valuable products and materials from entering landfill, create local jobs, economic opportunities, and help promote and create social and environmental justice in their communities.

This is a new role for the organisation and the Circular Economy Policy Officer will be responsible for:

1. Developing and overseeing Circular Communities Scotland’s core circular economy policy positions.
2. Promoting our reuse manifesto in the run up to the Scottish Elections in May 2026 including running a hustings style event.
3. Running a post-election campaign targeting Members of Scottish Parliament (MSPs), our membership and wider stakeholder organisations.
4. Working with Scottish Government to see key policy asks enacted.
5. Working with our membership to involve them in our policy work.

What we are looking for

We are looking for a strong candidate who has a minimum of two years’ experience in a policy formation or campaigning role at a national level. The candidate will be able to quickly get up to speed with our circular economy policy positions and indeed develop these positions further. An ability to network and build relationships with civil servants and elected representatives is also important.

We require a dynamic and proactive individual who will be capable of planning, launching and sustaining a policy campaign to support our Reuse Manifesto. We are expecting candidates to have strong communication and interpersonal skills along with a proven track record in managing multiple delivery workstreams.

For more information about this role please refer to the Circular Economy Policy Officer Job Description. Please note, candidates must have an existing right to work in the UK.