The Role:
Rock Trust are delighted to advertise for a Project Worker for our Youth Boost service in Perth, which aims to support young people to transition from homelessness into settled accommodation, as well as supporting those in tenancies who may be at risk of eviction and young people who want to return home and maintain relationships with their families. We are looking for a passionate and motivated individual to help us continue to deliver on this exciting project. The role will involve working directly with young people to coordinate and provide emotional and practical support on a 1:1 basis, both in their homes and within the wider community.
The post holder will be expected to:
Who we are
Rock Trust is Scotland’s leading youth specific homelessness charity. We work with young people aged 16-25 who are at risk of, or who are experiencing homelessness. Our aim is to end youth homelessness in Scotland by ensuring that every young person has access to expert youth specific services to assist them to avoid, survive and move on from homelessness.
Rock Trust holds the gold award from Investors in People. We are committed to making Rock Trust a fantastic place to work. We provide a range of enhanced benefits for staff, including a starting annual leave entitlement of 25 working days which will increase by 1 day for every full year of service completed (up to a maximum of 30 working days) plus 10 Public Holidays (pro-rata), a 6% employer contribution pension scheme, life assurance scheme, employee rewards and enhanced maternity, paternity and adoption leave. A full list of our benefits is available on our website.
We are excited to announce a new staff role within Cruse Scotland for a Client Services Co-ordinator. This a great opportunity for someone who is keen to help bereaved people access the right bereavement support at the right time.
About you:This is an ideal role for someone who enjoys being part of a team who are committed to supporting people through difficult times. The role requires someone who has excellent communication skills, who can readily adapt their style to connect with a varied range of people on a day to day basis, including bereaved people; professionals from NHS, Social Work and Education; colleagues; and partner agencies. You will be someone who enjoys being at the core of operations, who enjoys variety and embracing change.
In addition to strong communication skills, you will be highly organised with robust IT skills and have a keen interest in embracing everchanging tech to support our services. You will be confident organising your own workload, managing conflicting priorities and being part of a team working towards a common goal.
About the organisation:We are Scotland’s leading bereavement charity who provide bereavement support to anyone in Scotland who needs us. The range of support includes helpline, individual and group counselling support, children and young people’s services, bereavement support and training to workplaces……and so much more! crusescotland.org.uk
The support services offered to clients are delivered by a volunteer workforce who are trained to professional standards and it’s fair to say that their motivation and commitment is contagious. We value their contributions highly, and ensure an excellent programme of initial and ongoing training, as well as support and development opportunities for them.
About the Role:The Client Services Co-ordinator role will support and improve client services across Cruse Scotland. The post-holder will work closely with the Director of Client Services; our 4 geographical area teams; and our helpline team. Key tasks of the role will include: ongoing co-ordination of client waiting lists; talking with bereaved clients and referrers to advise of all options available; data management and input; and supporting the implementation of changes, where new processes are identified
Areas that we are currently exploring changes within include: reviewing and improving client pathway to support National & local processes, changes to telephony and improvements to client administration systems. It would be expected that the post-holder would play a key part in reviewing and supporting the implementation of these.
Given the nature of the work, ongoing training and supervision is provided.
Your new colleagues: Our volunteer workforce of 250 people are located in communities across Scotland, and are supported by a small but mighty staff team of 22. The staff team comprise a mix of roles and talents, which include the co-ordination of client services, management and training of volunteers, income generation and governance of the charity. As a staff team of 22 we connect fortnightly to ensure a real sense of community and enjoy good relationships across the team
Feedback from our staff satisfaction survey included:
“I haven't been here long but I can confidently say Cruse Scotland is one of the best organisations I have worked for, both from work and flexibility and overall organisation support from all staff and management”
“I find Cruse Scotland to be a very inclusive organisation with a great ethos, responsive to staff and volunteers”