Douglas Alexander, Member of Parliament for Lothian East, is looking for an experienced and well organised person to join his team as a Caseworker. We are open to discussing full time and part time hours at interview. This is an opportunity to work in a varied role where you can make a real difference. The role will involve supporting Douglas’s work by responding to constituents’ queries. You will be a key part of the team based in the constituency.
Key Responsibilities:
Key Skills and Experience:
Desirable skills:
Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office.
Are you interested in travel health? Are you looking for an opportunity to use your administration and customer service skills in a friendly small team environment? Would you like to join Scotland’s leading provider of medical, psychological and travel health support and contribute to the preventative health care of those committed to making a positive difference in the world and travelling overseas for work or leisure?
If so, this may be an ideal opportunity for you!
About HealthLink360
Founded in 1983, HealthLink360 is a Scottish charity and Scotland’s leading provider of medical, psychological and travel health support to mission and aid agency workers and volunteers who undertake overseas work in challenging and often hostile environments; as well as those who work within the UK. Delivered with care and empathy, we provide health and resilience support at every stage of an individual’s mission, journey or assignment and our vision is for a flourishing and effective global caring community who are making a positive difference in the world.
Our travel clinic is based at Carberry near Edinburgh and is open 3 days per week (currently Tuesday, Wednesday, Friday). Regulated by Healthcare Improvement Scotland, we provide individual tailored travel health consultations, travel health advice and vaccinations to clients travelling for both work and leisure. Our clients consist of mission and humanitarian agencies and their personnel, GAP year organisations, those in church leadership, families, young people as well as members of the general public.
You can read more about us on our website at healthlink360.org
About the role
We’re looking for a new Travel Clinic Administrator to join our team. The role, which is based in our Carberry travel clinic will see you handling all stages of a client’s booking – from responding to an initial enquiry, arranging clinic appointments through to invoicing and taking payments. Additional responsibilities include liaison with agency and corporate clients, ordering of clinic supplies and ensuring client records on our clinical software. A strong candidate will have opportunity to take on additional responsibilities and to develop within the role.
Bringing demonstrable previous relevant experience, you’ll have excellent communication skills and will be excited to contribute to HealthLink360’s vision and mission. Computer literacy is essential and you’ll be able to work on your own initiative without close supervision, as part of a small team. You’ll be self-motivated and innovative, will have attention to detail and good organisational and time-management skills. And of course, you’ll be willing to work under our Christian ethos and values of care, compassion, stewardship, service and respect.
A job description and person specification are available via: healthlink360.org/vacancies
Why work at HealthLink360?
About East Lothian Foodbank
East Lothian Foodbank is at the forefront of the fight against poverty in East Lothian. We believe passionately that everyone should have the right to respect, dignity and self-determination, in a world without hunger and poverty; our advice services and campaigning activities are designed to help achieve these goals, sitting alongside our core role of providing emergency food & essentials to those who need them.
As an independent Scottish charity, we are also fortunate to be part of a nationwide network of foodbanks, supported by The Trussell Trust, working towards combatting poverty and hunger across the UK.
About You
We are looking for someone to join our team, who has a similar passion for driving meaningful change in our community. As one of our key “faces” to the outside world, the role would be suited to someone with strong communication skills and relationship building skills, who is driven and well organised.
About the Role
The East Lothian Foodbank Service Co-ordinator is at the frontline of our crisis service. As the first point of contact for our service users and referral partners you must be a confident communicator who can work well managing multiple tasks in a busy environment. Duties will include processing requests for emergency food support received via phone, email and online.
You will be taking care of day-to-day contacts and building relationships with partners, service users and others with regards to our crisis service. You will be expected to handle service user and referral partner information in line with data handling policy and procedures, notifying the Foodbank Manager of specific requests or requirements.
As an emergency food service, you may be dealing with people who are often in distress so the ability to deal with people sensitively and with compassion is required. The core values of East Lothian Foodbank must always be observed and promoted to ensure we offer the best possible support.
The Service Co-ordinator must maintain good working relations, not only with our referral agents and partners, but also with our volunteers. The core values of East Lothian Foodbank must always be observed and promoted to ensure we offer the best possible support to those in food crisis.
In line with our Recruitment and Selection Policy this role will be subject to a criminal record check.