Children First Support Line

Could you play a vital role within our national Support Line, helping deliver Scotland's mission to eradicate child poverty?

Join Children First and be part of a once in a generation transformation in how families access help to alleviate crisis, prevent harm and build long-term stability to break the cycle of child poverty. Funded by the Scottish Government, we are doubling the size of our Support Line with the aim of supporting 7,500 more families across Scotland in the first year.

We've been preventing harm, supporting recovery and driving change since 1884 and our ambitious plans for the Support Line build on our experience of delivering cash-first, short, medium and long-term holistic support to families living in, or at risk of, poverty.

This is an exciting opportunity to join our growing multidisciplinary team and help ensure every family in Scotland has somewhere to turn when they need help.

About the Role

You will play a vital role in the expansion and delivery of our national support line service, which offers practical, financial and emotional support to families through phone calls, webchats, advice and information on our website and in their homes and communities across Scotland.

This role plays a key role in supporting the effective day-to-day running of Children First services. The postholder provides operational, administrative and systems support to ensure services run safely, efficiently and in line with organisational requirements.

This role is central to enabling high-quality support for children, young people and families. The postholder will support the effective operation of the national Support Line by coordinating service administration across telephone, webchat and digital channels, ensuring accurate records, efficient service access and high-quality information to support performance monitoring and reporting.

By coordinating key processes such as data management, finance administration, service access and local operations, the Service Operations Administrator allows Support Line Coordinators, volunteers team leaders and managers to focus on delivering impactful support.

The role operates with a high level of autonomy and responsibility, often acting as the first point of contact for operational matters within a service. It requires strong organisational skills, initiative, and the ability to respond flexibly to changing service needs.

What You'll Be Doing

1. Service Operations and Coordination

Services are well-organised, responsive and able to operate effectively, with administrative and operational processes running smoothly and consistently.

2. Systems and Data Management

Accurate and timely data is maintained across systems (including Dynamics, Advice Pro and our Call Handling System), supporting service delivery, reporting and organisational insight.

3. Finance and Resource Management

Service-level financial processes are managed accurately and in line with organisational procedures.

4. Facilities, Health & Safety and Local Operations

Service environments are safe, compliant and well-maintained, with appropriate coordination of property, facilities and health & safety activities.

5. Team and Service Support

Practitioners and managers are effectively supported through coordination of meetings, diaries, resources and operational requirements.

Core Responsibilities

• Provide administrative and operational support to ensure effective service delivery
• Maintain accurate records and data within organisational systems (including Dynamics)
• Support financial processes including invoices, purchasing and petty cash
• Act as a key point of contact for enquiries, supporting service access and communication
• Coordinate meetings, diaries, resources and general service organisation
• Support compliance with organisational policies and procedures
• Support the administration of Support Line activity including contact volumes, service schedules and rotas, referrals, practitioner workflows and performance reporting
• Contribute to a positive, collaborative team environment

Service-Specific Responsibilities

· Health & Safety coordination and local compliance tasks

· Property and facilities management

· Reception / front of house responsibilities

· Supporting local funding, resources or community activity

· Event coordination or service-specific administration

· Additional systems or reporting requirements

· Support the administration of telephone, webchat and digital support channels.

· Assist with service performance reporting, data quality checks, case closures and monitoring against contract requirements.

· Support referral pathways, financial support administration and onward connections to local and national services.

· Coordinate practitioner rotas, meetings, training records and operational communications.

· Contribute to the oversight of the budget

What We're Looking For

We're looking for someone who is passionate about supporting children and families and who can build trust quickly through empathy, compassion and kindness.

· Strong organisational and coordination skills

· Ability to manage competing priorities and work independently

· Confidence using systems and managing data accurately

· Strong communication and interpersonal skills

· A proactive and flexible approach

· Alignment with Children First values

Our Values

Everything we do is guided by our values:

With Love

We put children first with compassion and kindness.

With Purpose

We work alongside families and partners to transform children's lives together.

With Strength

We do whatever it takes to protect Scotland's children.

What You'll Get From Us

At Children First, you'll be part of a values-led organisation committed to developing and supporting our people.

We offer:

• 40 days annual leave including public holidays.

• Contributory pension scheme.

• Flexible and hybrid working opportunities.

• Wellbeing support and health benefits.

• Blue Light Card discounts.

• Learning, training and career development opportunities.

• The opportunity to help shape an ambitious national service supporting thousands of families across Scotland.

Love bringing people together, creating brilliant events and turning great ideas into opportunities that make a difference? This could be the role for you.

Your new opportunity

We’re looking for an enthusiastic and commercially minded Events & Fundraising Lead join Quarriers and help us grow our fundraising, partnerships and events.

This is no ordinary fundraising role. One day you could be building relationships with community groups and corporate partners, the next you could be bringing a conference to life, developing a new fundraising idea or showcasing William Quarrier Scottish Epilepsy Centre (WQSEC) as a fantastic venue for events and training.

You’ll have the freedom to build connections, spot opportunities and make things happen – all while generating valuable income that supports the work of Quarriers and WQSEC.

What you’ll be doing

• Growing community fundraising and developing new ways for people and organisations to support Quarriers.
• Building exciting relationships with supporters, businesses, NHS partners, charities, universities and community groups.
• Supporting volunteers and bringing people together around fundraising activities and events.
• Creating sponsorship and partnership opportunities that deliver real value.
• Promoting WQSEC’s conference, meeting and training facilities and helping to grow venue income.
• Taking events from the first enquiry through to the big day – coordinating bookings, catering, technology, room set-up and everything in between.
• Delivering a fantastic experience that keeps clients, supporters and partners coming back.
• Taking ownership of income generation, target achievement and performance, using creative approaches to maximise growth opportunities.

What we’re looking for

You might already work in fundraising, events or business development – or you may have built your experience in a customer-focused commercial role. What matters most is that you’re a confident relationship-builder who enjoys variety, takes ownership and can turn opportunities into action.

You’ll bring:

• Experience in fundraising, business development, events management or customer relationship management.
• A natural ability to network, engage and build lasting relationships.
• Excellent organisation skills and the confidence to juggle different projects, events and deadlines.
• A creative, proactive approach and plenty of ideas.
• Strong communication and customer service skills.
• Experience of working towards financial or income-generation targets.
• Confidence using Microsoft Office and CRM or database systems.
• A full valid UK driving licence with access to your own car is essential.

Charity-sector, venue or conference experience would be a bonus, as would experience of working with volunteers or using Raiser’s Edge – but don’t let that stop you applying if you have great transferable experience.

A role with variety and flexibility

This is a full-time role working 35 hours per week. We work in an agile way, so your week will be a blend of working from WQSEC in Glasgow, visiting communities and partners across Scotland, and working from home, depending on what you need to achieve.

Fundraising and great events don’t always happen Monday to Friday, 9 to 5, so occasional evening and weekend working will be required to support events and fundraising activity.

If you’re looking for a varied role where you can be creative, build meaningful partnerships, deliver memorable events and see the impact of your work, we’d love to hear from you.

About Us

Quarriers is one of Scotland’s leading social care charities. We provide practical care and support for vulnerable children, adults and families who face extremely challenging circumstances. We challenge poverty and inequality of opportunity to bring about positive changes in people’s lives.

Benefits

• Free Physiotherapy and Occupational Health
• 24/7 Access to Employee Assistance Programme
• Non-contributory Life Assurance Scheme
• Workplace Pension
• Savings Scheme
• Cycle to Work Scheme
• Long Service Rewards
• Significant Discount Opportunities

Pregnancy Counselling & Care Scotland (PCCS) is seeking new Trustees to help shape the future of our charity as we celebrate 50 years of supporting families through pregnancy, loss and early parenthood.

Through our Baby Bank and Specialist Perinatal Counselling Service, we provide practical and emotional support to individuals and families across Edinburgh and the Lothians.

We are particularly keen to hear from people with skills in

1. Finance: we are seeking a new Treasurer to help oversee our financial stewardship and effective financial governance
2. IT and digital systems: as effective use of data is intrinsic to all our work
3. Fundraising: to help with our income diversification and financial sustainability
4. Partnership working: to strengthen our community engagement, such as one of our referral partners

We welcome people who share our values and want to use their experience and perspective to help strengthen our governance, sustainability and impact. Previous Trustee experience is not essential.

A fantastic opportunity to come and join the Children First team in North Ayrshire

This is an exciting opportunity to be part of our Family Wellbeing Service in North Ayrshire and an innovative partnership between Children First and The Alcohol and Drug Partnership (ADP), working alongside families, building strong relationships, taking an approach that is restorative, relational and trauma responsive striving to achieving positive outcomes for families. This post is funded by the ADP and will contribute to the delivery period 1st September 26- 31st August 27 (this post being from 1st Jan 27 – 31st Aug 27 fixed term).

We are also determined that the full incorporation of the UNCRC means that children will have their rights respected in all areas of their lives and will have a real say in the way they are supported. If you share this determination, we would love to hear from you.

Our project builds on the voices of the recovery community and our extensive experience in supporting children and families impacted by substance use. We will do this through early help providing community-based whole family support that can be accessed easily in a non-stigmatising way and prevention and education work within local primary schools and alongside other specialist addiction services within all our North Ayrshire Secondary schools.

Our project seeks to:

• Ensure children, families and communities affected by substance use in North Ayrshire access early help to prevent crisis and to support the whole family to recover from the impact of substance use.
• Reduce the number of people who develop problem drug use.
• Promote a whole system’s approach personalised to the specific needs of families impacted by substance use, ensuring that individual’s most at risk, have access to specialist support that aids their recovery.

What kind of people are we looking for?

• have experience of keeping children safe in their own families
• are fiercely passionate about children’s rights
• thinks it’s a privilege to work with and on behalf of children and families and,
• are kind and will bring their whole selves to the job: heart and mind

What kind of Family Wellbeing team member will you be?

Knowing our ambition for children, you will be someone who is:

• resilient, skilled and knowledgeable who wants to transform children’s lives
• determined to support children to stay safely with their own family
• big hearted and courageous
• able to build strong relationships and to manage the tricky conversations
• is compassionate and understanding of trauma
• a cool head and clear minded at times of pressure
• inspiring colleagues and teams to be even better
• an amazing ambassador for children and Children First

Above all else, the most important thing to us is that you are someone who will do the right thing for children and their families at every turn.

Base

You will be based in Irvine, Bourtreehill within our Children First North Ayrshire space and will travel to connect with other parts of the organisation and North Ayrshire HSCP. You will work on an outreach basis to connect with children and families in communities across North Ayrshire.

What we offer:

• A workplace with values of with love, with purpose and with strength.
• 40 days annual leave, inclusive of bank holidays.
• Pension scheme and wellbeing support.
• Flexible and hybrid working arrangements.
• Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.
• Blue Light Card discount.
• A Fair Work accredited workplace