More about the role
The relationships we build with our community, our supporters and our partners are everything. They're what make
the rest of our work possible.
This role is the engine room of that.
At the heart of the role is our community of supporters; making sure every one of them feels properly looked after,
from the moment they fi rst hear about us, through their fundraising journey, and beyond.
That means owning the supporter journey communications and stewardship touchpoints, and being the warm, consistent
voice supporters know they can come to.
The fundraising infrastructure sits with you too, setting up pages and tools like Givergy, Enthuse and JustGiving so
people can support us easily.
You’ll also keep on top of our CRM so it’s accurate, in order that we can make sure we're reaching everyone we
should be reaching.
Role profile
Role focus: Strengthening relationships with our supporters and community, and building the engagement infrastructure
that powers everything we do
Community & supporter engagement
- Build trusting, lasting relationships with our community of supporters, partners and people affected by
IBD
- Be a warm, confident voice for the Foundation on the phone, in person and in writing
- Respond
empathetically to supporter concerns, questions or feedback, in line with our values
- Represent our
charity at community events, health fairs and stakeholder meetings
Supporter journey & stewardship
- Own the day-to-day stewardship touchpoints that keep supporters connected and feeling valued
- Develop
accessible information and materials about IBD, our services and how people can get involved
- Work with
our comms agency on wider engagement communications, providing supporter insight, content and
approvals
- Ensure all communications meet fundraising best practice, regulations and our charity
values
- Fundraising delivery & admin support
- Set up and manage fundraising pages and tools
(Givergy, Enthuse, JustGiving)
- Provide strong administrative support that gives our fundraising work a
solid foundation
- Work with Electrify on the delivery of cross-channel fundraising appeals across email,
direct mail, social media and paid advertising
- Test and measure new approaches so we keep
improving
CRM, data & compliance
- Use our supporter database (CRM) to pull targeted lists for appeals and engagement
- Maintain accurate,
confi dential records in line with GDPR and charity sector regulations
- Ensure compliance with
safeguarding guidelines and data protection laws
Events
- Support our community and fundraising events, on the ground and behind the scenes
- Help create the kind
of experiences our community values
Evaluation & reporting
- Track performance metrics and prepare regular reports
- Gather supporter insights to inform service
development and fundraising priorities
- Support grant applications and fundraising campaigns by sharing
impact stories with appropriate consent
Additional benefits
• Private medical insurance
• Death-in-service cover
• Pension (employee/employer contribution)
• Working-from-home Wi-Fi contribution (where applicable)
• Working pattern will include some evening and weekend work for events, with TOIL
How to apply
To find out more please visit our
website or download an application pack below.
Here’s what we need:
- A covering note (email is fine). Introduce yourself, and tell us about yourself and why you’re interested in
joining us
- A copy of your CV - we strongly recommend you tailor it to this role
- Confirmation
that you have the right to work in the UK - we're unable to sponsor international visa
applications
Send everything to: hello@catherinemcewanfoundation.com.
Our CEO Derek is happy to discuss the role and answer any questions. Please get in touch via the same email
address.