The Board of Trustees of Better Lives Partnership is recruiting a Service Lead – West.

The Service Lead role is key to the delivery and development of our services. They are responsible for ensuring the delivery of high-quality, safe, and person-centred services in the West of the region by leading the team, managing budgets, and maintaining compliance with relevant standards and expectations. They oversee daily operations, support staff through supervision and training, and implement the delivery of the area based Operational Plan. The Service Lead will promote and adhere to the values, philosophy and policies of BLP at all times.

We are recruiting a Service Lead to:

• Ensure the effective operation of all BLP services for the West of the region, working to the objectives which will be set out in the Strategic Plan for BLP and work with the Operations Director to create an area-specific Operational Plan and then lead on the delivery of said plan to grow, develop and enhance our service delivery in a sustainable way.
• Provide clear leadership and line management to the delivery team, by providing and ensuring regular support and supervision, annual reviews, training and development. Ensuring BLP services maintain a high standard of delivery and that all BLP policies and procedures are adhered to.
• Oversee the operational delivery of accredited qualifications to ensure compliance with awarding body requirements. Ensure the integrity of assessment through rigorous moderation and quality assurance mechanisms.
• Be the named Deputy Safeguarding Lead for the organisation and ensure service users, staff and volunteers have knowledge of and operate within the BLP Child and Adult Protection Policy and Procedure at all times.
• Maintain links to service users through involvement with BLP activities; ensuring services are delivered and developed to meet their needs by listening to and involving service users. Ensure all service users are tracked through our programme using our systems, policies and procedures, ensuring that all service users have a clear understanding of their journey with our service and have active input into their journey in a person-centred way.
• Budgetary management of the BLP services delivered in the West of the region.
• Lead on gathering, monitoring and evaluating service performance data to demonstrate outcomes and impact. Provide high quality information, analysis and case studies to the Operations Director and the Head of Fundraising and Communications for reporting to funders, trustees and partners. Be the person responsible for local communications and promotion of the service.

The Board is looking for a dynamic and innovative person to deliver on our first Strategic Plan. The person will need to be able to plan their own work patterns, be flexible and able to deliver to tight deadlines. The post will be based in the West of the region at our Stranraer site. Access to a car is essential since the position will cover wide areas of rural Dumfries and Galloway.

This is a great opportunity for a person with experience of leadership in the Third Sector, education, employability or working with young people to be at the forefront of exciting developments in Dumfries and Galloway.