Victim Support Scotland – Empowering People Affected by Crime
Who We Are
Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim
and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free,
confidential, and tailored to individuals’ needs.
Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and
respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything
we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we
are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to
ensure that those affected by crime receive high quality support that will help them recover from their
experiences. We aim to do this by adhering to our own organisational values: Organisational Values
- Victims Are at the Heart of Everything We Do
- We Care
- We Work with Intent
- We Are
Ambitious
- We Persevere
Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have
improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that
makes a lasting difference to the people we support, and these values are reflected in the behaviours expected
of all staff and volunteers.
VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous
recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.
What is the role
We are recruiting for a National Support Centre (NSC) Supervisor based in Glasgow. This post is for full-time,
6-Month Fixed-Term contract.
Our (NSC) provides 7-day support to people experiencing crime. The support we provide centres around our National
Helpline and online platforms. We receive and process referrals from across Scotland from Courts, Police,
external agencies and people themselves who have been affected by crime. The NSC is very much the first point of
contact for people needing our support.
As part of the National Support Centre Team, you will be responsible for a team of volunteers delivering,
implementing and evaluating the nationwide National Support Centre function across VSS. When no volunteers are
available, you will be required to do direct service delivery. You will ensure that volunteers are supported,
knowledgeable and capable of delivering the support that meets the service user’s needs.
If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for
you.
Salary band: £27,598 - £36,445. Salary on appointment will normally be at the lower salary point,
with progression subject to review - in line with VSS progression arrangements. A higher salary placing will
only be considered in exceptional circumstances subject to experience demonstrated
Primary location: Granite House, 31-33 Stockwell St, Glasgow G1 4RZ.
What you’ll need to be successful
We are looking for people who are experienced in a similar role. Someone who has the ability to plan and organise
complex workload with shifting deadlines in order to meet specific targets, ensuring quality output and able to
demonstrate digital approaches to your area of work. Someone with analytical skills – must be able to
understand, collect, analyse, report and
present data.
If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!