About Us
We are a charity and registered social landlord based in Barrhead. We provide high quality, affordable homes within
thriving communities in East Renfrewshire.
Barrhead Housing was set up in 1986. The initial aim was to improve tenement properties in Barrhead. Soon after
achieving that, we started building houses for social rent. Since then, we’ve worked hard to maintain those
homes and build even more to meet people’s needs.
What we do
We have a wide range of properties. We have various sizes, from bedsits to four-bedroom houses. And different types,
from sandstone tenements to brand new homes. We also have sheltered housing for older people. Here they can
spend time together in communal areas and get help from our Housing Support Assistant.
How we operate
Our Governing Board has twelve local people and professionals.
They are elected at the annual general meeting to represent members. The Board meets every two months. It
provides strategic direction and helps ensure management are making good decisions.
We have a team of thirty employees who carry out our day-to-day operations. As a team, we care about making a
positive difference in our community. Our People Strategy aims to help every employee reach their full potential
and accomplish our vision of ‘making a difference’. Our People Strategy is an essential part of our overall
business strategy. In return for the skills and commitment our colleagues bring, we trust, inspire and support
all employees to delight their customers, invest in every employee’s development and wellbeing, and offer an
exceptional package of benefits and flexible working.
Our values
Our values guide our conversations and decisions every day.
RESPECTFUL be open, remove barriers, be kind, bring your whole self, celebrate individuality, trust
ADAPTABLE stay connected, be positive, bold and brave
DEDICATED own it, do it, make it happen, do what you say
ASPIRATIONAL love to learn, be curious, take the lead, show pride and passion
RESPONSIVE listen to understand and then do what matters
The RADAR in our values shows that we are always looking outwards, upwards, and towards the future.
Excellent terms and conditions of employment apply. Barrhead Housing is committed to being an equal opportunity
employer. We offer hybrid working for all staff, and agile working on top of that.
Equality and diversity
When we recruit, we look for people who share our values and reflect the diversity of our wider society. We will
never discriminate against potential candidates based on race, colour, religion and other protected
classes.
We welcome applications from a broad range of candidates. Most of our roles come with flexible and hybrid working as
standard. We will also consider requests for different working patterns to support carers, parents and those
with other needs. And remember, you don’t need to be able to meet every requirement to be a great candidate for
our roles.
If you need any support during the recruitment process, please contact us so we can help.
We are a Disability Confident Employer and offer to interview to disabled people who meet the minimum criteria for
the job.
Developing our team
We are proud to have achieved our Investors in People Gold accreditation. This is given to organisations that
demonstrate a clear commitment to the people in our team. Our scores showed 92% employee engagement, and this
reflects our strong values, sense of team spirit and commitment to developing people.
When you work for us, you can access a wide range of learning and development opportunities including courses,
conferences and support to achieve a professional membership. As well as your salary, you can access financial
benefits like our salary sacrifice pension scheme with generous employer contributions and life assurance cover
of four times your salary. We also offer other perks including fruit in the office, electric car salary
sacrifice scheme, cycle to work scheme, contributions towards eye care and flu vaccinations, and much more.
Richard, who joined us in April 2023, said “I love working here because of the great teamwork, excellent atmosphere
between staff, learning new skills from each other & excellent company vision.”
Further information
The Role
We are looking for an enthusiastic and suitably experienced individual to join our Customer Services Hub team and
assist us in delivering a high-quality experience of living in social housing for all our customers. Our Hub
team is a dynamic, high effective team who offer outstanding service and regularly exceed the expectations of
our customers.
The purpose of this role is to provide an exceptional experience for customers contacting Barrhead Housing to report
repairs, raise service requests, let us know when things have gone wrong and ask general enquiries. You will be
the first point of contact for our customers online, on the telephone and in-person. No working day is the same;
you will perform a variety of tasks aimed at offering the best possible service and outcomes for our
customers.