We are looking for an experienced individual to fill an exciting role within our North Maintenance & Homeworks Team.

Cairn Housing Group require a Repairs Administrator to provide efficient and effective Customer Care and Administration Support to Cairn Housing Groups North repairs, maintenance and void services. Liaise with customers in a helpful and friendly manner ensuring a high level of customer satisfaction. Key duties and responsibilities include delivering an effective day to day service within the (team) to provide excellent customer service, understanding customers to diagnose what repairs are required and assisting on the maintenance of Partnership working across the Group to ensure collaborative working and consistency of Service.

The successful applicant should hold a recognised Administration/Repairs qualification or 2 years’ experience working in an admin role with experience of repairs and maintenance and experience working within an office environment and part of a busy team.

A Basic Disclosure Scotland check is required for this post.

The Postcode Lottery raises funds for good causes. Together with our partners and everyone who participates in the lottery, our staff members all work towards creating a better, greener and more socially inclusive world. Would it make you proud to contribute towards this amazing mission as a Community Programmes Assistant? Join our international team at the Postcode Lottery Group in the Netherlands, Germany, Norway, the UK and Sweden!

Each year, the Community Programmes Team process thousands of applications for funding and work across 6 x Trusts. Over 4,000 good causes were supported last year by these Trusts for good causes across Great Britain. Reporting to the Community Programmes Advisor, you will work across 6 x Postcode Trusts (Postcode Trust, Local Trust, Community Trust, Society Trust, Neighbourhood Trust and Places Trust). This role will support the Community Programmes funding cycles, grant holders and applicants and support with processes involved in distributing grants to good causes across GB.

"This role supports so many charities and good causes across Great Britain and every day is very different all while celebrating the ethos and values of People's Postcode Lottery funding. In this role you get to see firsthand the impact that funding raised by players has along with directly supporting groups throughout their funding journey."Tim Hunter, Community Programmes Officer

Your tasks:

• Answer enquiries from good causes by email, letter and telephone for the 6 Community Programme Trusts. This includes providing advice on our funding programmes and supporting applicants and grant holders
• Booking and setting up meeting rooms, this involves supporting the preparation of papers, making refreshments, minute taking and arranging travel/accommodation
• Use Salesforce effectively, efficiently and consistently to assess funding applications up to the value of £25,000, complete due diligence checks, review and reply to evaluations, update records and create reports
• Assisting in organising ‘how to apply for funding’ workshops including presenting to potential applicants in front of audiences of up to 100 people and supporting Community Programme Officers with external event planning
• Oversee and maintain the 6 x Trust websites to ensure content is accurate and up to date, this will include creating content after each funding round

Your qualities:

• Extremely organised working to tight deadlines along with good oral and written communication skills, able to take minutes, draft reports, prepare presentations and bring solutions when challenges arise
• Pro-active approach with a can-do attitude. This will involve being a strong team player, supporting team members with their workloads, bring new ideas to improve processes, able to work under pressure, managing own workload and juggling priorities and deadlines
• Experience in a similar role and passionate for smaller charities and good causes with voluntary sector experience/ good knowledge of the charity sector in GB
• Strong working knowledge of Microsoft, e.g. Word, Excel and PowerPoint
• Analytical and problem-solving skills and the confidence to make decisions within the parameters defined by the Community Programmes Advisor

Benefits of working with us:

You will receive a competitive salary, join an excellent pension scheme and benefit from private medical care.

We have a strong culture of learning and development. Our Lottery Academy offers an extensive range of training programmes and courses. There are also many career opportunities in the UK and abroad.

We enjoy working with one another. We regularly arrange social activities and organise our Christmas breakfast at the end of the year, a date that everyone looks forward to, where we look back proudly at what we’ve achieved together.

Your wellbeing is important to us. That’s why we offer a variety of options including an inhouse gym, with an optional weekly massage, and access to mental health support services.

You’re regularly involved in the work carried out by the charities thanks to the funds we raise for them. This includes volunteering, project visits, presentations in our seminar space, and an invite to the annual Gala event attended by the organisations we support.

Your future department:

Charities are at the heart of the organisation and this position is crucial in helping to deliver the wide-ranging, exciting and incredible work funded by our players.

In 2024, our players support for charities was over £1.3 billion and this is anticipated to increase in the years ahead. With this growth comes greater responsibility. We are committed to ensuring that our players remain connected with the causes they help support. As a funder, we also remain faithful to our funding principles and ensure that we are an enlightened partner in our efforts to make the world a better place for planet and people.

Each year, the Community Programmes Team process thousands of applications for funding received several local community focused Postcode Trusts. Thousands of good causes were supported last year by these Trusts for projects across Great Britain.

Your future employer:

The Postcode Lottery Group is an international organisation with a social purpose. We set up and run lotteries to raise funds for a fairer, greener, healthier world.

Our players win prizes together with their neighbors and raise money for charity together – it’s a win-win!

Postcode Lottery players have now raised over €12 billion for thousands of charities since 1989. We’re the 3rd largest private charity donor in the world.

Every day, more than 1,500 team members in Great Britain, the Netherlands, Sweden, Germany and Norway are helping to raise €2.3 million for charity partners.

People are at the heart of what we do. Whether it’s our team, our players or the thousands of good causes supported, our aim is to play our part in creating a fairer, more equal world. We are open to ideas and are committed to creating a culture that is inclusive, representative and celebrates diversity in everyone. But we are not perfect. We will always strive to do better – that’s just who we are.

Join us!

If you’re interested, you can apply now. If you’d like more information, we’d would be happy to help you. Just contact us at jobs@postcodelottery.co.uk

We have an exciting and unique role for the right person to join our Community Initiatives Team at Southside Housing Association. We are a friendly, welcoming, forward-thinking organisation where innovation, flexibility and positive communication is embraced. Our focus is on quality of service and helping others.

This role offers an excellent opportunity for innovative and creative working, built around community strengths and partnership working. Our community work focuses on supporting our tenants and communities with health, well-being, and social needs, through the organisation, development, and delivery of a range of community programmes and initiatives. The team is built on working with and developing volunteers to enable groups and projects to be shaped and facilitated by local people.

The successful applicant will be motivated, solution focussed and have strong organisational, team working and interpersonal skills.

This position offers a fantastic opportunity for the right person to join an innovative team, be creative and use and develop community work skills and experience.

In today’s environment, the ability to work in a changing environment with competing pressures is necessary, and the successful candidate will be a team player with a problem solving attitude and the desire to learn new things while ensuring that our customers receive the best possible service.

Please note that the days and times of work are open to discussion. If you would like to discuss this further before applying, please contact Shahnaz Shakoor (Housing Manager) on 0141 422 4802 (Ext 240).

Why Join Ardenglen Housing Association?

Let’s start with the important stuff.

• Salary Range: £29,086 - £32,324 (Grade 5)
• 8 Weeks Annual Leave Including Public Holidays
• Hybrid and Flexible Working Environment
• Learning and Development Culture
• Family Friendly Policies
• Teambuilding Sessions
• Lunch and Learns
• Health and Wellbeing Initiatives
• Counselling Service
• Professional Membership Fees

Who Are Ardenglen?

Established in 1990, Ardenglen was initially set up to provide community-led action to reverse poor housing conditions and neighbourhood decline in East Castlemilk, situated in the south of Glasgow. Today, we are a leading not-for-profit landlord providing high quality homes and services in the area, where we own and manage approximately 1000 properties.

Our long-term vision is to transform communities by providing aspirational homes and services, to enhance the quality of life of our customers. In order to achieve this, we are currently focusing on consolidating and improving our services, improving opportunities for local people and seeking modest growth where available.

In 2020, we were proudly crowned Housing Association of the year at the Scottish Home Awards and with our Investors in People accreditation, we believe that now is an exciting time to be joining the organisation.

Culture and Values at Ardenglen

At Ardenglen, our people are at the forefront of what we do. We encourage a close-knit working culture where our employee’s feel a sense of belonging. As a charitable organisation, our people are passionate about what we do and so it is important to us that we continue building that culture as we recruit. Such ethos is underpinned by our core values:

• Customer and Community Focused: customer and community is the focus of all that we do
• Accountable: we take ownership and deliver on our promises
• Making a Difference: we deliver more than just housing by supporting our customers to access the services that they need
• Innovative: we challenge the status quo and provide an environment which enables creativity
• Equal Access to Services and Opportunities For All: we understand barriers to equality and work tirelessly to remove them
• Treating Our Customers with Respect: we treat our customers with dignity, empathy and respect based on their individual needs

Get a better feel for our culture by watching the video published on our website here - ardenglen.co.uk/our-recruitment

Your Role

It is our objective to deliver first-class customer services to our tenants whilst providing high quality homes, communities and sustainable tenancies. In order to achieve this, we are recruiting for the role of Financial Inclusion & Digital Worker that will be embedded into the Castlemilk Pantry Plus Project, which sits within a longer-term strategic initiative “The Castlemilk Pantry”, which is the responsibility of our Community Investment Team.

In this role you will need experience of delivering effective and efficient Welfare Benefits, Money, Energy and Digital Advice. You will work with our Financial Inclusion Officer to deliver positive outcomes for our Pantry customers, tenants and the wider community.

Your responsibilities will include:

• Welfare Rights; Money; Energy & Digital Advice: To provide customers with advice, support and advocacy on all welfare benefit related matters. Carry out thorough benefit checks to ensure income is fully maximised & assist to make benefit applications as necessary. Assist customers to challenge benefit decisions as appropriate and follow through to appeal stage if necessary.
• Customer Service: provide an excellent, consistent level of service to all customers, listen empathetically to people and identify potential barriers to services.
• Performance: Assist the Community Investment Manager & Director of Customer Services to continually review & develop the advice service. Provide regular reports / statistical information as required.

The full job description and person specification for the post can be found within our recruitment pack here – Vacancies (ardenglen.co.uk)

How to Fit at Ardenglen

We’re building a culture of openness and accountability at Ardenglen, but one where every employee’s voice is heard. We’re therefore looking for someone who is positive and displays integrity, is creative and challenges the status quo, and is adaptable whilst working closely with diverse teams. If that sounds like you, then we’d love to hear from you regarding the experience or awareness you have within the following areas:

• Continuous improvement of best value and quality service provision
• Ability to manage and co-ordinate a complex workload to ensure key outputs are delivered
• Commitment to the core values of Ardenglen Housing Association