Looking for an opportunity to work for a flexible and family friendly organisation doing amazing work to support Scotland’s voluntary sector?

SCVO is seeking a Head of Information and Support Services to lead the charge in building skills, confidence and capability across the sector. In this role you’ll manage our information, events and training services, focused around our core areas of expertise on governance, management, funding, digital and growing climate confidence.

We’re looking for a strategic thinker with strong leadership and people management skills who is driven to make a difference. If you have a deep understanding of the voluntary sector and extensive experience in managing information or capacity building services, we want to hear from you.

Join SCVO in supporting Scotland’s thriving voluntary sector and be part of a team committed to building a fairer, more inclusive society.

We offer a hybrid working environment, flexible hours, and an inclusive culture that values diversity and innovation. We encourage you to apply if you believe you meet most of the criteria in the person specification. We share our interview questions in advance. If you want to have a chat about the job or our flexible working approach, get in touch with us at recruitment@scvo.scot

SCVO is the membership organisation for the voluntary sector in Scotland and our mission is to champion the role of voluntary sector organisations in building a flourishing society and support them to do work that has a positive impact.

Heart of Scotstoun Community Centre is a charity owned by the people of Scotstoun in the north bank of the River Clyde in the west of Glasgow.

Welcoming more than 1000 visitors per week, our aim is to provide a vibrant community space that offers engaging activities and facilities for all parts of the community.

We provide a range of services and affordable welcoming spaces, as well as opportunities to grow, eat and access healthy food via our in-house cafe.

We require an enthusiastic and motivated leader to be responsible for managing all aspects of Heart of Scotstoun Community Centre and to work pro-actively with our Non-Executive Board during this new and exciting stage of our development.

Everyday people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as Head of Service Delivery (Triage, Clinical & Support Line Operations) you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading charity providing support to people with chest, heart, stroke and long covid conditions to live life to the full again. Our Community Healthcare Support Service model forms a nationwide network of local support groups, nurses, volunteers and one-to-one support teams helping families adjust to life with a heart or lung condition, long covid or after a stroke.

To support the delivery of our ambitious NLHL strategy, CHSS is seeking to appoint a transformative leader as the Head of Service Delivery (Triage, Clinical & Support Line Operations). In this pivotal role, the post holder will spearhead the operational execution of our clinical services across Scotland, shaping the future of clinical service provision for those we serve.

A critical mandate of this position will be to implement a unified single point of access to CHSS Services. This will ensure that routes into our service provision for partners, referrers and those with our conditions, is effective, meets their needs and will enhance the overall value of our offerings.

Collaboration is essential in this role, and the post holder will work closely with the Head of Service Delivery (Prevention & Community Service Operations) to co-lead the development and implementation of a whole system approach to supported self-management. This includes the strategic expansion and dissemination of our NLHL model throughout Scotland, encompassing all clinical services. The post holder will strive for best practice in the delivery of care/support of people living with our conditions and will hold responsibly and accountability for rigorous clinical governance and quality assurance of our services fulfilling our obligations to both partner contractual regulations and national legislation.

The role will strategically and operationally support a culture that inspires service excellence, innovation and underpins the principles of supported self management across all service provision, ensuring that our contributions to the broader health and social care systems are both impactful and demonstrably beneficial.

CHSS is seeking an exceptional leader with in-depth knowledge of the health and social care landscape, who comprehends the evolving needs of service delivery and supported self-management for both individuals and our partners. Applicants should possess a current NMC or HCPC professional registration and bring substantial managerial and leadership experience from within the health, social care, or third sector arenas.

A foundational objective of this role will be to lead the implementation of a streamlined single point of access for our services across Scotland. Therefore, prior experience with triage services, systems design, and service redesign will be a distinct advantage. This is an opportunity to make a profound impact on the lives of individuals living with our conditions and to elevate the standards of care provided by CHSS.

The line manager is happy to take enquiries if you have any questions prior to applying for the role. Please email joanne.graham@chss.org.uk if you wish to raise any questions.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”.