Are you passionate about supporting your community and leading a team to make a real difference? We’re looking for a motivated and inspiring Team Leader for General & Community Services to join our management team at Hamilton Citizens Advice Bureau.

This vacancy has arisen as our current postholder is moving on to a well-deserved promotion, reflecting the positive development opportunities within our organisation. Now, we’re looking for someone equally committed and enthusiastic to build on this success.

About the job

An exciting opportunity has arisen to join our team of paid and volunteer staff in providing free and confidential advice to Clackmannanshire residents. Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county.

We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, , Debt and Benefits.

The Bureau is looking for a highly motivated self-starter to undertake the role of Generalist Adviser. The successful person will have completed the CAB Adviser Training Programme and have an understanding of a wide range of client requirements such as Benefits, Employment Issues, Debt, Family Issues etc. They will keep up to date with legislation, and policies and procedures relating to client requirements and undertake appropriate training.

Clackmannanshire Citizens Advice Bureau typically deliver over 20 funded advice projects each year and there are likely to be exciting opportunities to train alongside and support our debt and energy advice teams once established in the bureau. Experience of debt and/or energy casework, and a desire to undertake specialist training, would be particularly beneficial.

There is a requirement to ensure that all work conforms to the bureau's systems and procedures and the Citizens Advice Quality standard. Case records must be maintained for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

All advisers are required to assist with social policy work by providing information about clients' circumstances.

This role is initially funded until March 31st 2026 with the possibility of a further extension and provides an excellent opportunity based at our premises in Glebe Hall, Burgh Mews, Alloa. The role is also available to employees at other bureaux on a secondment basis for a minimum of 3 months.

Applicants should demonstrate strong oral and written communication skills, enthusiasm, strong social awareness and an excellent team player, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems and Microsoft Office.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Employee Benefits

Benefits of working with Clackmannanshire Citizens Advice Bureau are, annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company Ebikes and a retail perks scheme. Holiday entitlement for full year is 39 days pro rata leave including public holidays with the ability to buy and sell annual leave. Flexible working scheme including some flexible start and finish times

Money Advice Scotland, in partnership with Citizens Advice Scotland and funded by the Scottish Government, is seeking a motivated Trainee Money Advice Consultant (Trainee MAC) to join our team. The Trainee MAC will play a crucial role in supporting the delivery of the Money Advice Training Resource Information and Consultancy Service (MATRICS) project.

Role Overview:

The Trainee MAC will work closely with experienced team members to enhance the provision of high-quality money advice across Scotland. The MATRICS project focuses on training, consultancy, and resources aligned with the Scottish National Standards to improve financial wellbeing in our communities.

Do you want to help your local Citizens Advice Bureau support your local community? We are looking for new Trustee Board Members to join us. We’re looking for individuals who share our passion and values, who will support us to deliver our mission to empower and support citizens throughout the Inverness, Badenoch & Strathspey in areas such as Housing issues, Debt and Money Advice, Benefits and Income Maximisation, Energy, Employment, Consumer Rights, and Relationship/Family issues, to help create a more equal and inclusive society.

As a Board Member, you are responsible for the strategic management of the Bureau. Each CAB is a separate registered charity and for your local bureaux to be effective, a wide range of experience is required.

At Inverness Badenoch and Strathspey CAB we welcome Board Members who are enthusiastic about helping their community, even if they don't feel they have specific professional skills.

The Board’s role is to provide overall governance for the Bureau, to set strategic direction, and to ensure that, as an organisation, we are providing the services required to support the community.

What might you be doing?

• Attend Board meetings regularly (approximately 6 per year) and to sit on interview panels as and when required.
• Take an active part in the discussions at the meeting
• Take an interest in the work of the bureau
• You might have a specific skill you can bring to the Board (eg financial management)
• Help set policies, local objectives and bureau projects
• Provide enthusiastic support for bureau volunteers and staff locally.

For further information on the role of a trustee, visit: cas.org.uk/get-involved/volunteer-citizens-advice-bureau

This is a volunteer opportunity however, expenses will be paid.