- Advertised from 8th May 2024
Role
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
Following the recent restructuring of our Services, Technical and Factoring teams, we have an excellent opportunity for a highly motivated individual to lead and support our Repairs Team.
Managing a small staff team, the Repairs Manager will be responsible for the delivery of a best value response repairs service, ensuring reporting and administrative compliance with legislative and regulatory standards and best practice. Fostering a proactive team culture that delivers a customer-centred service, demonstrates ownership, accountability and ensures the successful delivery and achievement of operational and performance standards.
The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills. A relevant qualification in repairs/maintenance/construction is essential along with extensive experience in a response repairs role. The Repairs Services Manager will demonstrate effective team leadership, resource planning and be a positive ambassador for promoting a culture of quality, responsive customer service and engagement.
Key Tasks include:
1. Driving excellent customer services, managing service satisfaction and mitigating complaints.
2. Leading Response Repairs Services, including: tenant repairs, common repairs, void management, termination of tenancy, decanting, medical adaptations and alterations and improvements.
3. Leading the preparation of procurement business cases in compliance with procurement strategy and authority levels, ensuring timely preparation of work specifications and tenders / evaluations, to meet project planning and governance objectives.
4. Leading the appointment of relevant consultants, development of service agreements / contract, and performance. Scrutinising invoices / valuation requests for accuracy and value for money within delegated authority.
5. Matrix management with Tenancy Services Manager to train, develop and support frontline services staff to deliver frontline repairs service.
6. First point of contact for Out of Hours emergencies.
7. Effective management and support of Repairs Services team, including annual performance reviews, SMART Team Plans, regular Planning & Supervision Sessions.
8. Supporting Repairs Services Team to work in compliance with delegated authority levels, and operational implementation of procurement strategy.
9. Lead co-ordination of Emergency/Contingency Procedures.
10. Monitoring and reviewing contractors and contracts for compliance, probity, best value and service quality.
11. Budgetary forecasting and control.
12. Developing and implementing effective repairs management strategies / initiatives / KPIs/ PIs/ policies / procedures, mitigating risk and demonstrating compliance with governance, legislative and regulatory requirements.
13. Leading risk assessment, performance and compliance reporting and preparation of MC/ governance reports.
Post subject to satisfactory disclosure check.
Why work for us?
GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays (pro rata for part time)
- Defined contribution pension scheme
- Death in Service Benefit
- Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
- Cycle to work scheme
- Voluntary Health Cash Plan
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Professional development & training opportunities
Application notes
For further information, please visit our website - gwha.org.uk/housing/?id=843
Glasgow West Housing Association is a Living Wage Employer.
Promoting Equality Registered as a Scottish Charity NO. SCO01667
Closing Date: Monday 3 June 2024, 12noon
Interview Date: Wednesday 19 June 2024
Top job! Senior Technical Officer x2
- Full time
- £46,728 – £50,556
- On site: Glasgow
- Closing 31st July 2024
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
Following a recent restructure of our Services and Technical Departments, we have an exciting new opportunity for a Senior Technical Officer. We are looking for highly motivated and enthusiastic individuals who can demonstrate their commitment to delivering high quality projects to an excellent standard.
Located in the heart of Glasgow’s West End, you will be a key member of Technical Team, supporting our ambitious procurement and investment plans across Net-Zero initiatives, component replacement, Major Repairs, and Cyclical Maintenance projects with a view to ensuring Scottish Housing Quality Standards compliance, enhancing the quality of our homes, ensuring resident satisfaction; and improving our neighbourhoods.
The ideal candidate will have experience delivering a range of planned and ad-hoc major work, common repairs and investment initiatives, with sound working knowledge of preparing procurement business cases, work specifications and tenders. A relevant professional or vocational qualification (HND/SCQF level 8 or above) would be desirable.
A summary of key tasks include:
- Preparing procurement business cases in compliance with procurement strategy, ensuring timely preparation of work specifications and tenders, and contributing to tender evaluations, to meet project planning and governance objectives.
- Development of relevant consultant appointment service level agreements, appointment documentation and rolling performance monitoring / management.
- Delivering a range of planned / ad-hoc major works / common repair, Net-Zero, and investment initiatives including cyclical, SHQS & EESSH compliance projects, and component replacement as directed.
- Property inspections / reporting to assess compliance with SHQS / EESSH , to inform investment strategy.Pre and Post Contract administration in line with GWHA procurement strategy (including but not limited to preparing / contributing to tender documentation, tender evaluation, issuing instructions, ensuring contractor compliance).
- Assessing and addressing contractor performance in respect of quality and performance across all functions.
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- Flexible working practices including flexi time, home working, enhanced occupational maternity, paternity and shared parental leave
- Defined contribution pension scheme
- Ongoing professional development & training opportunities
- Cycle to work scheme
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Death in Service Benefit
Post subject to satisfactory Disclosure Check.
Glasgow West Enterprises (GWEn) was established in 2010 as a commercial subsidiary of Glasgow West Housing Association. GWEn’s primary focus is the provision of property factoring services within the City Centre and West of Glasgow. The trading subsidiary also provides flexibility to explore other community-led services aligned to the housing association’s vision of shaping thriving communities.
We are looking to appoint an additional Director to support the current GWEn Board in the delivery of its ambitious Business Plan. Ideally this will be someone with previous property factoring experience, preferably within a commercial environment, although we are keen to hear from anyone with relevant/transferrable skills and experience.
The GWEn Board currently meet 3-4 times per year (usually online, Thursday mornings, with flexibility to meet Director commitments). Director responsibilities include:
- Providing overall direction and supervision of the management of GWEn
- Development of the business strategy and annual business plan and budget
- Monitoring performance and compliance
Are you an HR professional with proven experience as an HR generalist with a highly proficient working knowledge of HR software systems (preferably People HR or Sage), excellent on excel, has a strong grasp of employment law and HR best practices, passionate about staff development and wellbeing and would thrive working for a people focused, fresh thinking communities based housing association in Glasgow with excellent salary, hybrid working, generous holidays and employee benefits?
If this sounds like you, and you are looking for your next move, this could be the perfect career opportunity for you!
Due to staff changes across our organisation, an opportunity has arisen to create a new People and Culture Officer (HR) role within our People and Culture Team. This is a supporting and administration role to assist the People and Culture Manager and Team. It is mainly an HR generalist role covering employee life cycle tasks including recruitment and selection, learning and development, absence recording and monitoring, employee engagement, staff wellbeing with regular use of HR software systems and supporting line managers with HR matters, as required. The post holder will also assist the People and Culture Manager with the design and implementation of effective people policies, procedures and strategies and other HR interventions as well as assist with the promotion and development of our positive working environment and ‘be the best you can be’ business culture.
On occasion, the post holder will also be required to assist with administrative support for managers across the business and cover for our other People and Culture Officer who mainly focuses on governance, compliance and health and safety.
About Us
Thenue Housing Association is a charitable social landlord based in the East- end of Glasgow. We are a forward thinking, agile company that has introduced a family friendly, hybrid and flexible working policy to support our staff as we strive to be the best we can be for our tenants, other customers and communities. For more on the People and Culture Officer (HR) job, our company, our history and our company values, please see our Background Information Sheet in our Recruitment Pack.
Top job! Head of Finance and Corporate Services / Depute Chief Executive Officer
- Full time
- £64,075 – £67,295
- On site: Glasgow
- Closing 16th August 2024
Cadder Housing Association is a registered social landlord based in Glasgow which owns and maintains 697 homes for affordable rent and provides factoring services to over 400 private homeowners. Our values are respect, integrity, people focused and excellent outcomes, and these are embedded in everything we do.
We are seeking a qualified and experienced finance professional to join the Association. This is a key role within the organisation, you will work closely with and deputise for the Chief Executive Officer and be a Senior Management Team member delivering our vision, values and strategic objectives for our customers.
This is an excellent opportunity for the right individual to join Cadder Housing Association as we bring our financial accounting back in-house. In this role you will provide leadership, management and support to the finance and corporate services team in the delivery of effective financial management, treasury management, governance and compliance, human resource, IT and the corporate services function of the Association.
We are looking for a positive, experienced leader to drive forward change and to build a strong team and a customer- focused culture across the organisation. You should have a proven track record in the delivery of an excellent finance service.
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