Charity registered in Scotland SC006878
Tenant Engagement and Participation Lead
- Full time
- £34,257 – £38,964
- Glasgow/Edinburgh/Dundee
- Closing 30th May 2023
Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all, and at Bield, you will have a unique opportunity to have a positive impact. We strongly believe that older people should be free to make their own choices and be able to live as independently as possible. If you share our values, we’d love for you to join our team and help us on our journey.
Tenant Engagement and Participation Lead role will be responsible for leading tenant engagement, participation and tenancy sustainment activities, contributing to achieving strategic objectives and improving performance against the KPIs for the team. The successful candidate will ensure best practice and compliance with regulatory requirements are embedded in our practice, and work collaboratively with internal and external stakeholders, growing and developing new links with partners where appropriate.
Key areas of responsibility include:
- Tenant Participation and Engagement by organising and facilitating tenant groups and events as required;
- Support tenants’ involvement in self-assessment and scrutiny of Bield’s services and performance as well as digital inclusion;
- Implement and maintain Bield’s Tenant Participation Strategy and related action plans;
- Maintain knowledge of legislation, policy and good practice guidance affecting community engagement and tenant participation;
- Ensure tenants get clear and effective communication;
- Develop and maintain monitoring and reporting systems;
- Reports and analysis on tenant participation and engagement, wellbeing and tenancy sustainability;
- Ensure you and the people in your team understand their responsibilities for Health and Safety at work as well as operate with an awareness of inclusiveness, equality and diversity in all areas of responsibility;
- Lead, motivate and develop the team to enable them to provide high quality services and contribute to the achievement of Bield’s strategic objectives
The Candidate
The ideal candidate will have a good understanding of barriers to facing older people in a housing setting and a demonstrable experience of supporting and developing tenant participation, engagement and an understanding of different approaches that can be applied. You will have experience working in a professional manner with both tenants and external stakeholders such as health and social care partnerships, local authorities and regulatory organisations. Ideally we would like to see candidates with CIH Level 4 qualification and a membership of the Chartered Institute of Housing, however it is most important that you have a working knowledge and understanding of operating a housing management system and understanding of tenant participation best practice.
Tenant Engagement and Participation Lead will be required to travel across all Bield’s locations, therefore full UK Driving License and access to own vehicle (insured for business purposes) will be required.
Our benefits include:
- Competitive salary, reviewed annually
- Enhanced Pension Scheme
- Generous holidays entitlement
- Opportunities to work flexibly
- Access to a health care benefit plan, credit union and cycle to work scheme
- Employee Assistance Programme
- Opportunity to access wide range of learning and development activities including management & leadership programmes, job related training and qualifications to ensure your continuous progress
Income Advice Officer x2
- Full time
- £30,724 – £33,253
- Edinburgh or Dundee and Glasgow
- Closing 27th September 2022
At Bield our customers are at the heart of everything we do. We are a non-profit organisation with charitable status committed to providing a wide range of housing, care and support services to enable older people in Scotland to live independent and fulfilling lives.
Our motto is ‘Free to be’ – we strongly believe that older people should be free to make their own choices and be able to live as independently as possible. If you share our values, we’d love for you to join our team and help us on our journey.
We are currently looking to recruit two posts 1) East Scotland (Edinburgh or Dundee) and 2) West Scotland (Glasgow) to join our Customer Service Team as Income Advise Officer on a permanent basis. The working pattern for the two posts is up to 35 hours per week, Monday – Friday.
You will support customer engagement relating to benefits and income advice within a defined geographical area working with internal and external stakeholders and support in the delivery of strategic objectives. The Income Advice Officer will contribute to the continual development of Customer Services policies and procedures and promote good practice across the organisation relating to benefits advice and information.
Person Requirements
- Experience of developing services by supporting individuals and groups.
- Experience of working in social housing and understanding relevant policies and procedures.
- Experience of frontline service delivery and an understanding of different approaches that can be applied.
- Knowledge of welfare rights and the ability to interpret legislative changes and its impact.
- Commitment to working in partnership with internal and external individuals and organisations
- Full UK Driving License and a willingness to drive across Bield’s business areas
- Relevant qualification in welfare rights, Housing, Health and Social Care or an equivalent field at HNC (or equivalent or higher) level.Or, substantial relevant experience and evidence of continuous professional development within the welfare rights and debt advice sector.
Our Benefits
- Competitive salary, reviewed annually
- Car allowance
- Excellent holidays, up to 34 days each year (pro rata for part-time employees)
- Option to buy or sell holidays each year
- A range of learning and development activities including management & leadership programmes, job related training and qualifications to ensure your continuous progress
- Flexible Working Hours Scheme
- Long Service Awards
- Occupational Sick Pay
- Family Friendly Policies
- Cycle to Work Scheme
- Career breaks
- Employee Assistance Programme
Project and Change Manager
- Full time
- £41,508 – £45,338
- Based at either of Bield’s Dundee, Edinburgh or Glasgow Office
- Closing 18th September 2022
Are you interested in gaining experience of delivering transformational change in a vibrant housing association?
We are interested to hear from you if you want to try working and seeing life from a different perspective.
Secondments are considered. This is a fixed term appointment for 2 years.
Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all, and at Bield, you will have a unique opportunity to have a positive impact. At Bield, our brand is ‘Free to be’ – we strongly believe that older people should be free to make their own choices and be able to live as independently as possible. If you share our values, we’d love for you to join our team and help us on our journey.
We are looking for an independent and ambitious person to join our performance, Quality & Improvement team. You should be a strategic thinker and have strong analytical and communication skills to Interpret and convey complex information. You will use your project and change skills and experience to help to shape and transform services for older people.
You will support Bield to implement several change programmes outlined in our business objectives, including helping to modernise services for our 5500 tenants and 750 staff members.
The role of the Project and Change Manager is to support and collaborate with Change Leads and delivery teams to ensure that a range of business objectives are delivered in line with business needs and to time and quality. You will coach and support Change Leads to be effective in tracking and reporting project delivery and progress, and to surface and manage dependencies risks and issues.
This role will play a vital role in supporting the modernisation and effectiveness of our future services. You will also support the SMT/Leadership team to drive sustainable and meaningful change alongside growing our internal project management and change capacity.
Please see attached for the full job description and person specification. Training will be provided where necessary and we offer development opportunities for employees.
Our benefits include:
· Excellent holidays of up to 34 days per year (pro rata for part time employees)
· Defined contribution pension scheme with employer contributions of 6%
· Open to considering options to work flexibly, balancing individual and business requirements
· Opportunities to receive support and funding for professional qualifications
· Great learning and development opportunities
· Enhanced maternity and paternity pay
· Employee assistance programme
· Option to buy or sell holidays each year
For over 50 years, we have been doing our best to deliver quality housing and support for older people. We have been very lucky in attracting talented and committed Board members to lead us.
Our Business Strategy for 2018-23 keeps our focus firmly on our customers and features a comprehensive set of objectives and outcomes.
We are looking for new Board members to help us to meet the challenges ahead. We are particularly looking for strategic thinkers with experience in:
- Charity or Corporate Law/Regulatory Compliance
- Finance/Accountancy
- Commerce
- Quality customer service delivery
Above all, we want people who share our values and our vision of a Scotland where people of all ages are respected, can make their own choices and can live independent, fulfilling lives.
In return, you will gain a real sense of making a difference and, above all, be inspired by meeting some of the most enthusiastic and committed employees. You will also have access to learning and development opportunities.
You won’t be paid but you will be reimbursed for out-of-pocket expenses.
Top job! Performance and Quality Manager
- Full time
- £41,508 – £45,338
- We are flexible about working locations, with the ability to work remotely and also from our office locations in Edinburgh and Glasgow.
- Closing 12th June 2022
Bield is one of the largest providers of housing and support services to older people in Scotland. Bield aspires to be an employer of choice and we value kindness, above all. At Bield, you will have a unique opportunity to have a positive impact on the lives of older people in Scotland.
About the Role
As our Performance & Quality Manager you will lead and drive performance improvement initiatives across the business and have overall responsibility for Bield’s performance management framework and corporate reporting systems. You will be responsible for reporting system improvement and effectiveness and ensure that our corporate reporting deliverables are in line with expected standards. You will be proactive to embed the ethos of continual improvement and progress against our key priorities.
You, and the team, will generate meaningful performance data and KPIs and influence decision-making by helping to shape and understand business performance. You will actively contribute towards developing reports on customer insight to help shape our business planning and strategy. You will help communicate our 'performance story' to our colleagues and customers through meaningful measurements and highlight value for money and outcome-based customer indicators.
This role will play a vital role in supporting the development of the corporate strategy and business plans, aligning with business objectives, and translating them into actionable items and initiatives. Finally, you will also support the SMT to maintain the organisation's risk management framework alongside supporting our annual internal audit programme.
About You
We are looking for an enthusiastic and motivated person to join our Performance, Quality & Improvement team. You will have a successful track record undertaking a similar role at senior level, ideally within the sector. You will have demonstrable experience of developing and implementing systems and processes to improve quality and performance.
You should be a strategic thinker and have strong analytical and communication skills with the ability to interpret and convey complex information. You will use your skills and experience to drive positive change through your actions whilst managing risk and contributing to business planning and strategy.
Our benefits include:
·Excellent holidays of up to 34 days per year (pro rata for part time employees)
·Opportunities to receive support and funding for vocational qualifications
·Great learning and development opportunities
·Enhanced and paternity maternity pay
·Employee assistance programme
·Option to buy or sell holidays each year
·Long Service Awards
·Cycle to Work Scheme
·Employee Assistance Programme
We are looking for a special person to lead a small Communications team here at Bield Housing and Care. ‘Free to Be’ is our Brand Promise, and it sums up our firm belief that older people should have the freedom to make their own choices and be free to live as independently as possible.
We are looking for someone who can lead our strategic internal communications and drive outward-facing communications. We want to hear from creative, imaginative, organised and committed people who can use storytelling to engage our colleagues, tenants, and service users, including their family and friends, alongside wider stakeholders—helping to embed culture and celebrate our diverse services and support.
This is a small team with lots to be achieved and very busy. We need a Manager to help to inspire positive change through detailed planning and creative talent. You should be able to tell our powerful stories in user-friendly ways.
We are looking for a socially minded colleague with the skills to help us deliver improved internal communications and external communications. If you have a strong communications or marketing background with some project management skills, we think you might be a perfect fit for us!
The successful candidate will bring to the role past work experience in leading, planning and delivering communications strategy, plans and campaigns. You will have a Degree Level membership/ qualification in a relevant discipline or equivalent experience gained through relevant work experience. It is desirable that you also have a Diploma Level Qualification/ Level 6 in marketing, digital marketing or communications recognised by Chartered Institute of Marketing. A full and valid UK driving license and access to a roadworthy vehicle insured for business use is also an essential requirement of the role.
Hours of employment are 35 hours per week, Monday to Friday. This position can be based within any Bield office (Dundee, Glasgow or Edinburgh). Please see the attachment above for the full job description and person specification.
Benefits include:
- Competitive salary reviewed annually.
- Excellent holidays, up to 34 days each year (pro rata for part-time employees).
- Option to buy or sell holidays each year.
- Job related training.
- Flexi time system.
About Bield
We are a non-profit organisation with charitable status committed to providing a wide range of housing, care and support services to enable older people to make their own choices and lead independent lives. At Bield it is our firm belief that older people should have the freedom to make their own choices and be free to live as independently as possible. The right candidate will understand and support Bield's ethos of "free to be".
Disability Confident
We are a Disability Confident employer if you have a disability and would like to be considered under the Disability Confident Scheme please include this information in your covering letter. If as a disabled applicant you meet the minimum criteria for the role then you will be given the opportunity to demonstrate your abilities at an interview. If you would like to receive any of the above information in a different format please contact the HR Team on 0131 273 4020.
If you require this information in an alternative format please contact us using the details above. This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application
Top job! NEW Project and Change Manager
- Full time
- £40,649 – £44,449
- Based at either of Bield’s Dundee, Edinburgh or Glasgow Office
- Closing 28th September 2021
Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all, and at Bield, you will have a unique opportunity to have a positive impact. At Bield, our brand is ‘Free to be’ – we strongly believe that older people should be free to make their own choices and be able to live as independently as possible. If you share our values, we’d love for you to join our team and help us on our journey.
We are looking for an independent and ambitious person to join our performance, Quality & Improvement team. You should be a strategic thinker and have strong analytical and communication skills to Interpret and convey complex information. You will use your project and change skills and experience to help to shape and transform services for older people.
You will support Bield to implement several change programmes outlined in our business objectives, including helping to modernise services for our 5500 tenants and 750 staff members.
The role of the Project and Change Manager is to support and collaborate with Change Leads and delivery teams to ensure that a range of business objectives are delivered in line with business needs and to time and quality. You will coach and support Change Leads to be effective in tracking and reporting project delivery and progress, and to surface and manage dependencies risks and issues.
This role will play a vital role in supporting the modernisation and effectiveness of our future services. You will also support the SMT/Leadership team to drive sustainable and meaningful change alongside growing our internal project management and change capacity.
Training will be provided where necessary and we offer development opportunities for employees.
Our benefits include:
- Excellent holidays of up to 34 days per year (pro rata for part time employees)
- Defined contribution pension scheme with employer contributions of 6%
- Open to considering options to work flexibly, balancing individual and business requirements
- Opportunities to receive support and funding for professional qualifications
- Great learning and development opportunities
- Enhanced maternity and paternity pay
- Employee assistance programme
- Option to buy or sell holidays each year
Catering Manager
- Full time
- £40,649 – £44,449
- Based at either of Bield’s Dundee, Edinburgh or Glasgow Office
- Closing 22nd July 2021
At Bield our customers are at the heart of everything we do. We are a non-profit organization with charitable status, committed to providing a wide range of housing, care and support services for older people in Scotland.
Bield have a new and rare opportunity for a Catering Manager to oversee the delivery of a first-class catering service across 35 sites throughout Scotland. The right candidate will report to the Head of Supported Living, managing the production and delivery of healthy quality meals that meet relevant dietary guidelines. This is an exciting opportunity to promote a service that emphasises the importance a well-balanced diet has in the health and well-being of our tenants whilst developing a positive and professional relationship with the catering teams through training and supervision.
As Catering Manager, you will have experience working as a Chef Manager, Catering Manager or Head Chef managing and developing managing and developing teams within a multi-site organisation. Using creativity with food resources, you will oversee the development of the monthly menus, making provision as appropriate for quality, nutrition and dietary needs whilst ensuring the Cook Safe System is undertaken and compliance with Bield’s Health & Safety Policy, the current Food Safety Act and Environmental Health and COSHH Regulations.
It is essential that you have excellent communication and leadership skills and the ability to manage an annual catering budget. Experience within an organisation of similar size and complexity to Bield is desirable. The right candidate will have an Intermediate Food Hygiene Certificate whilst a Diploma in Advanced Food Hygiene is desired. The successful candidate must also hold a valid UK driving licence.
Hours of employment are 35 hours per week, Monday to Friday (9-5). For more information on the role please follow the link to our jobs page and apply directly.
We are currently working remotely in line with Scottish Government Guidance and the role will be mostly home based initially, as we look to a limited return to office working later in 2021, we can be flexible around our office based location as we have office bases in Glasgow, Edinburgh and Dundee. We are also happy to consider options for flexible working with the successful candidate although the role will require regular travel across all areas of Bield operations in order to meet the requirements of the role.
Benefits include:
- Competitive salary reviewed annually.
- Excellent holidays, up to 34 days each year (pro rata for part-time employees).
- Option to buy or sell holidays each year.
- Job related training
- Flexi-time system
About Bield
We are a non-profit organisation with charitable status committed to providing a wide range of housing, care and support services to enable older people to make their own choices and lead independent lives. At Bield it is our firm belief that older people should have the freedom to make their own choices and be free to live as independently as possible. The right candidate will understand and support Bield's ethos of "free to be".
We are looking for a special person to lead a small Communications team here at Bield Housing and Care. ‘Free to Be’ is our Brand Promise, and it sums up our firm belief that older people should have the freedom to make their own choices and be free to live as independently as possible.
We are looking for someone who can lead our strategic internal communications and drive outward-facing communications. We want to hear from creative, imaginative, organised and committed people who can use storytelling to engage our colleagues, tenants, and service users, including their family and friends, alongside wider stakeholders—helping to embed culture and celebrate our diverse services and support.
This is a small team with lots to be achieved and very busy. We need a Manager to help to inspire positive change through detailed planning and creative talent. You should be able to tell our powerful stories in user-friendly ways.
This is a new post, and we are looking for a socially minded colleague with the skills to help us deliver improved internal communications and external communications. If you have a strong communications or marketing background with some project management skills, we think you might be a perfect fit for us!
The successful candidate will bring to the role past work experience in leading, planning and delivering communications strategy, plans and campaigns. You will have a Degree Level membership/ qualification in a relevant discipline or equivalent experience gained through relevant work experience. It is desirable that you also have a Diploma Level Qualification/ Level 6 in marketing, digital marketing or communications recognised by Chartered Institute of Marketing. A full and valid UK driving license and access to a roadworthy vehicle insured for business use is also an essential requirement of the role.
Hours of employment are 35 hours per week, Monday to Friday. Please see the attachment above for the full job description and person specification.
Benefits include:
- Competitive salary reviewed annually.
- Excellent holidays, up to 34 days each year (pro rata for part-time employees).
- Option to buy or sell holidays each year.
- Job related training
- Flexi time system
About Bield
We are a non-profit organisation with charitable status committed to providing a wide range of housing, care and support services to enable older people to make their own choices and lead independent lives. At Bield it is our firm belief that older people should have the freedom to make their own choices and be free to live as independently as possible. The right candidate will understand and support Bield's ethos of "free to be".
Top job! Data Protection Officer
- Full time
- £32,698 – £35,139
- Glasgow Office Base (Working from home initially due to Covid-19 restrictions)
- Closing 22nd March 2021
At Bield our customers are at the heart of everything we do. We are a non-profit organisation with charitable status committed to providing a wide range of housing, care and support services to enable older people in Scotland to live independent and fulfilling lives.
We take our customers’ and colleagues’ privacy and the security of their information very seriously. We have worked hard to develop robust processes and procedures to fulfil the of the data protection legislation. We are looking for someone who can help us build on this work to further enhance our data security and privacy arrangements, and contribute to the objectives and work of the Policy and Customer Standards Team.
As our specialist in all areas relating to Data Protection, Privacy and Freedom of information you will
- Be the point of contact for all data protection and privacy related queries, assisting colleagues and liaising with the Information Commissioner’s Office as required.
- Work collaboratively with stakeholders across the business to help embed security and privacy principles and drive good behaviours and foster a data protection culture across the organisation.
- Creating and co-ordinating the activity of a ‘Data Champions Network’ and delivering bespoke training across the organisation.
- Ensure that data protection and privacy related strategies, policies, procedures and documentation (including privacy notices) are up to date, fit for Bield Housing & Care’s purposes and reflect regulatory requirements and best practice.
- Oversee the investigation of any data breaches or security incidents involving personal information, ensuring lessons are learnt and control improvements are identified and implemented.
- Develop and delivering an annual programme of assurance to assess and report compliance against our procedures, making recommendations for improvement where weaknesses are identified.
Person Requirements
You will have a working background in the specialist field of Data Protection and Privacy, it is essential that you bring demonstrable experience of advising on privacy issues, subject access requests and information sharing within an organisation of similar size and complexity to Bield, ideally within the housing sector.
With a relevant Privacy and/or Data Protection certification (e.g. CIPP, ISEB Practitioner Certificate in Data Protection), you will have demonstrable knowledge of and experience in the principles and requirements of the DPA 2018 and the General Data Protection Regulation (GDPR) and more importantly be adept in proactively engaging stakeholders to facilitate buy-in and decision making, providing pragmatic, commercial and creative solutions to aid compliance. Well-developed verbal and written Communication skills are essential requirements and you should be organised, self-motivated and able to manage your workload to meet tight deadlines. Your track-record of working in an agile environment means you can quickly identify and develop innovative solutions to challenges.
Discretion, professionalism and the ability to deal sensitively with private or confidential information is an essential requirement of the role.
Benefits
- Competitive salary, reviewed annually.
- Excellent holidays, up to 34 days each year (pro rata for part-time employees).
- Option to buy or sell holidays each year.
- Job related training
- Flexi time system
About Bield Housing & Care
At Bield we are a non-profit organisation with charitable status committed to providing a wide range of housing, care and support services to enable older people to make their own choices and lead independent lives. At Bield it is our firm belief that older people should have the freedom to make their own choices and be free to live as independently as possible. It's only possible thanks to the experience, dedication and passion of our employees and volunteers.
We look for people who understand and support Bield's ethos of "free to be". We have a diverse range of job opportunities in our offices, housing developments and care services across Scotland where you can use your skills to make a difference to older people’s lives. In return, we offer rewarding and fulfilling careers with comprehensive training, competitive salaries and great benefits packages.
Bield Housing & Care. Scottish Charity no. SC006878