Money Advice Project: Financial Inclusion Officer

  • Part time
  • £28,392 pro-rata
  • East Lothian
  • Closing 1st March 2024

  • Advertised from 22nd January 2024
  • Contract type: Fixed term contract until October 2025 12 hours per week over 3 week days


About us

East Lothian foodbank provides emergency food and support to local people who are experiencing financial hardship. We are part of a nationwide network of foodbanks, supported by The Trussell Trust, working to combat poverty and hunger across the UK.

Our money advice service was introduced in October 2022 to reflect our commitment to tackle the underlying financial reasons leading to foodbank use. After a successful first year where our service achieved significant financial gains for our service users, we are looking for the right person to join our team to drive forward the same success in years 2 and 3 of our project.

This is a fantastic opportunity for a motivated and positive individual to help those using our foodbank to access our money advice service to help improve their circumstances over the long-term.

To achieve this you will collaborate closely with our advice partner Musselburgh Citizens Advice Bureau (CAB) to ensure that our advice service continues to target those most in need of our support.

You will regularly monitor and review the effectiveness of the project, utilising key data to inform continuous improvement whilst also taking account of feedback from our key partners and those who use our service.

You will also work as part of the wider foodbank team to support our overall operations and service delivery.

Key tasks related to the role

The Financial Inclusion Officer will have responsibility for the service by:

• Further developing and implementing our plan for years 2&3 of the project including piloting new initiatives to engage with potential users of the service

• Identifying individuals who are most likely to benefit from the service and promoting the service to them

• Developing, maintaining and fostering good working relationships with relevant external agencies, including statutory authorities to ensure all relevant organisations are aware of our money advice service and the wider role of East Lothian Foodbank

• Attending and/or presenting at appropriate forums and events

• Ensure a simple referral pathway to the Money Advice Service and clear processes are in place to support this.

• Identify innovative ways to maximise user engagement with the service

• Monitor and review operational procedures and ongoing engagement with our CAB based advice service

• Monitor and review effectiveness of project on a quarterly basis using data from our advice partner

• Working with our advice partner to identify capacity that can facilitate wider access to the service

• Other tasks to support the foodbank as directed by Foodbank Manager

About you

To succeed and thrive in this role you must have the following skills and experience:

• Experience of engaging with and supporting partnership work with other organisations

• Ability to work as part of a team and on own initiative

• Have an understanding of how to improve service quality for the benefit of users

• Excellent communication skills

• Empathetic and non-judgemental

• Full driving licence holder and access to vehicle

• Willingness to work flexible hours

Key Competencies

• Highly organised and self-motivated

• Adaptable and proactive

• Good IT skills

• Ability to identify and capitalise on opportunities

• Committed to the values and mission of East Lothian Foodbank

Application notes

• Applications should be made in the form of a CV and covering letter in support of your application, detailing why you are a suitable candidate for the role.

• Applications must be submitted electronically to:

• Closing date for applications is midday on Friday 1st March. Applications received after this time will not be considered.

• Interviews TBC