WorkingRite seeks to stop the cycle of deprivation and poverty that occur in so many communities across Scotland. We do this through our award-winning, youth employability programme, which sees practical work skills coupled with personal development, strengthened through a mentored work placement with a small, local business of the young person’s choice. Our flexible, person-centred programmes of training, support and work placements put the young people at the heart of their future, helping those 15 – 24 years old who are furthest from the job market, to gain confidence, real skills and a foothold on the employability ladder. We have been operating as a charity since 2011 and in that time have supported over 3,500 young people into a positive destination. We currently operate programmes in Edinburgh, Glasgow, Argyll & Bute, Aberdeen and East Ayrshire.

All this means it is a very exciting time to be joining WorkingRite.

This exciting role will support young people from different secondary schools across Glasgow to prepare for employment when they leave school. By delivering WorkingRite’s in-school model, Rite to Work, this post will work will support the delivery of small groups of young people in their last year at school to gain the confidence and skills they need to progress into jobs, apprenticeships or further vocational learning – or gain further support with WorkingRite’s post-16 work experience programme in local businesses. Working alongside WorkingRite Project Coordinators; this important post will enhance the experience of RTW participants.

We require a Rite to Work Employability Assistant who can:

• Support and progress participating young people

• Understand the challenges and barriers some participants may face

• Be comfortable in a group setting with RTW groups

• Engage and motivate young people in groups and 1:1

• Offer new and creative ideas

• Provide holistic and ongoing support to participants

• Work alongside the Project Coordinator in the delivery of the programme

You will be confident, have excellent communication skills with our young people, stakeholders and other partners and above all, you must be enthusiastic and want to support young people.

Applicants must be able to travel to schools within the South of Glasgow.

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. Part of this includes our Telecare service, which operates (through a control room environment) a seven day, 24-hour service to ensure customer safety and wellbeing.

About the Role

Hanover Scotland are excited to be recruiting for a permanent Telecare Manager to join our Telecare team.

Based within the Customer Services Directorate, reporting to the Head of Care & Support, this role can work from either our Edinburgh or Glasgow office on a hybrid basis. The successful candidate must be able to attend one of our offices as and when requested. This is a fantastic opportunity to join at a time of growth and development within the organisation.

As Telecare Manager you will:

• Manage and lead the Telecare service, ensuring this delivers value and quality for our customers.
• Set and maintain high quality standards and champion continuous development to support service growth.
• Support us to modernise our services by adopting a growth mindset, seeking new business opportunities, and actively adopting technological advances.
• Lead on the delivery of the Telecare Improvement Plan and play a strategic role in the growth of our Telecare service.
• Coach, develop, and inspire the Telecare Supervisor and Telecare (Admin) Team Leader to deliver a high-quality, consistent customer experience through the continual development of the team.
• Effectively set and manage budgets to deliver a financially viable service.
• Ensure that the service maintains Telecare Services Association (TSA) accreditation and complies with necessary statutory requirements and relevant standards.
• Run an effective contract management framework with commercial customers to deliver our contractual commitments with local authorities and other housing associations.
• Proactively collaborate with internal and external partners in a way that is fully reflective of our values and behaviours and enables the Telecare service to thrive.

About You

• Substantial people and customer services management experience, operating in either a Telecare or Customer Services Centre environment.
• Capable of delivering business objectives and delivering positive results in performance.
• Confident to act as a people leader and role model for a team, supporting our senior and operational team leaders to be confident and effective in their roles.
• Evidence of strong communication skills at a senior level and demonstrating approaches that enable and empower others.
• Significant business development, budgetary and contract management experience.
• Strong digital literacy skills and confidence to handle core ICT systems.

What We Offer

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded through:

• Competitive salary and pension options
• Flexi-working and a Hybrid Working Model
• Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline
• Access to our new Hanover Perks platform which includes high street discounts, health cash plan and fuel card
• Cycle to work scheme
• Family friendly policies

Home-Start Edinburgh is a volunteer-led charity with over 35 years-experience working in local communities, supporting families with a child under 5 in the home. We are currently recruiting for the role of Family Support Co-ordinator. Whilst our Head Office is in Leith, the successful applicant will be required to support volunteers and families in one of Edinburgh’s four localities.

This role will be tasked will support families, predominantly through the network of volunteers they recruit, support and train. They will also be expected to contribute to the wider operation and further development of the scheme.

The post-holder will work with the other Family Support Co-ordinators, as well as other staff, to ensure families receive holistic, high quality support. They will contribute to the ongoing training and development of volunteers, including delivery of the Volunteer Prep course, as well as networking with other local organisations.