- Advertised from 3rd November 2026
- Two Positions Available. 32 hours over 4 days. Funding confirmed until 31 March 2027.
Role
About Glasgow North West CAB
Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981. Each year we support over 5,000 people with over 18k pieces of advice, securing £3.5million for our community. Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice that changes lives and helps them affect positive change in their lives and the lives of those around them.
Staff benefit from access to a cycle to work scheme, blended working and a commitment to personal development.
GNWCAB Values
Kindness and Compassion: We care about people. We treat them with empathy, respect and understanding and listen without judgement.
Authenticity and Honesty: Our word is our bond. We are honest, we will set realistic expectations and will do what we say we will do.
Committed and determined: We are committed to take time to fully understand every issue, no matter how complex, and work determinedly and patiently towards the most effective solution for each individual.
Trust and Integrity: We create safe and respectful spaces where people feel secure to share openly, enabling us to provide the most effective support.
Welcoming and Passionate: We create a calm and supportive environment that breaks down barriers and builds trust. We approach every interaction with enthusiasm, giving our best to ensure people feel comfortable, valued, and confident to seek our help.
Listening: We listen with patience and respect, without interruption, creating an inclusive and positive environment. We remain attentive to both what is said and what is unspoken, ensuring people feel truly heard and understood.
About The Job
The role of Welfare Rights Adviser involves providing high-quality advice, guidance and support to individuals facing a range of advice topics including welfare benefits and debt. We are looking for client-focused individuals with experience of helping people maximise their income and access the support they are entitled to as part of a holistic advice approach.
Successful candidates will deliver advice and support through a range of channels, which may include face-to-face appointments at bureau and community locations, outreach services, telephone advice, webchat, email and other digital platforms. The precise nature and location of service delivery will depend on organisational needs and the skills, knowledge and experience of the successful candidates.
Advisers may work across a variety of projects and service areas and will be expected to provide accessible, high-quality support that meets the needs of clients and communities.
There will be strong emphasis on team working and the ability to work effectively and
closely with other agencies and partners.
You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, benefit calculators, online forms and Microsoft Office applications is essential.
The posts will be deployed flexibly across bureau services and funded projects to meet client need and service priorities. The Advice Services Manager will determine work allocations, which may change over time and may include a combination of bureau appointments, outreach sessions and helpline shifts- in line with charity need. Candidates invited to interview will be given more details on the funded project they will be deployed to support and are invited to email our recruitment team should they require further information at this stage.
Application notes
To apply, please complete our application form here by the closing date.
Please get in touch with recruitment@gnwcab.org.uk if you have any questions about the role and/or would like to arrange an informal chat.
Please note that we will not be accepting CVs for this position.
Please note that this post may be subject to a satisfactory PVG check.
Equality & diversity monitoring
To help us monitor equality and diversity statistics please complete our Equality & Diversity form here.
Downloads
As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trust’s overarching aim is to tackle social and economic disadvantage and impact on tenancy sustainment within the communities served by WSHA. We want a staff team and Board that shares our values and puts customers at the centre of service delivery.
Willowacre Trust are looking for new Retirement Assistant for their sheltered housing complex in Bulldale Place, Yoker who shares our values and will use them to guide the way they work on a daily basis.
At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,500 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.
Our values - respect, inclusive, integrity, improvement and support - guide everything we do.
We’re also proud of our people:
- 84% of staff say WSHA is a great place to work
- 40 days annual leave, plus hybrid flexibility
- Investors in People Gold accreditation, reflecting our dedication to wellbeing
- Free access to a comprehensive Employee Support Service
- Healthcare plan for you and your family
- Cycle to work scheme and secure bike storage
- Free flu jags and annual health checks
About the Role
The post holder will provide enhanced housing management services to older tenants living in retirement/sheltered housing accommodation.
Driven by compassion and kindness, you will build positive relationships with older tenants. You will encourage tenants to participate in groups, events and decisions which affect their lives.
The core hours for the provision of this service are generally between 9 am until 1pm Monday to Friday, although some flexibility on start and finish times would be considered.
You will play a key role in:
- Providing advice and assistance to encourage tenants to maintain the condition of their tenancy.
- Encouraging tenants participation in issues that affect them and the community they live in.
- Assisting tenants to resolve or prevent housing debt by signposting to appropriate support including Money or Energy Advice Services and other internal and external support services
- Welcoming new tenants by providing a new tenant visit to all new retirement/sheltered housing tenants, assisting them to settle and get the most out of the retirement site
About You
- Excellent communication and engagement skills including face to face and telephone liaison’.
- Competent IT and office 365 skills, includes the use of outlook
- Experience of delivering older people’s services or similar
- Experience of working in partnership with internal and external agencies to meet the needs of older people
- Experience of providing advice and assistance encouraging tenants to maintain the condition of their tenancy
Inclusive Employer
We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.
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As a Money Adviser (level 3), you will be part of an energetic and supportive team, working directly with clients to maximise income, reduce household costs, and manage debt. You will provide accurate, practical advice that helps people improve their financial resilience and move towards greater stability.
We are looking for someone with experience delivering advice who can hit the ground running, with strong knowledge of welfare rights and money advice legislation, and a sound understanding of the principles of financial capability. You will have excellent knowledge of state benefits, tax credits, and grants, and be confident assessing entitlement and supporting clients to make applications.
More than technical expertise, we are looking for someone who sees the whole person. You will be committed to delivering high quality advice in a respectful, non judgemental way and to supporting people at often challenging points in their lives.
Our advisers are expected to work in line with the Scottish National Standards for Information and Advice and to manage a busy caseload effectively. In return, we support our staff to develop and excel through tailored Personal Development Plans, our Employee Assistance Programme and by fostering an inclusive, supportive working environment.
We are passionate about our mission and are looking for someone with the drive, empathy, and commitment to make a real difference. You will be an excellent team player, a confident and effective communicator, well organised, and comfortable using IT systems to support your work.
If you want to work for an organisation that truly puts people at the centre of everything it does, we would love to hear from you.
Further Information
To learn more about the role and what we’re looking for, please view the Person Specification.
About Granton Information Centre
Granton Information Centre (GIC) has been supporting people in Edinburgh since 1984. We provide free, confidential advice, advocacy and representation, helping individuals and families deal with welfare benefit issues, new claims and appeals, debt and other financial pressures.
Our clients are at the heart of what we do. Alongside appointments at our West Granton Road office, our advisers work from a range of community and GP outreach locations across Edinburgh, helping make advice accessible to people in the communities where they live.
GIC is a busy, established organisation with a strong commitment to high-quality, client-centred advice. We work collaboratively with local partners and are part of wider advice and community networks across Edinburgh. GIC is also an accredited Living Wage Employer.
The opportunity
As GIC continues to develop and strengthen its services, we are looking for new volunteer Management Committee members to help shape the organisation's future. This is an opportunity to contribute your skills and experience to an organisation that has been part of the Edinburgh advice landscape for more than 40 years and whose work makes a practical difference to people facing financial and social challenges.
What will I do?
- Contribute to the strategic direction and good governance of GIC.
- Take part in Management Committee meetings and contribute to informed decision-making.
- Support and appropriately challenge the management team, helping GIC remain effective, sustainable and focused on the needs of the people and communities we serve.
- Use your knowledge, experience and perspective to help GIC continue to develop and improve.
Who are we looking for?
We are keen to hear from people from a wide range of backgrounds who are interested in supporting GIC's work. We would particularly welcome skills, knowledge or experience in areas such as governance, finance, HR, fundraising, community development or advice services. Previous committee experience is not essential.
We particularly value interest from people who know or understand the communities GIC serves and can bring different experiences and perspectives to our Management Committee.
Practical information
This is an unpaid voluntary role. Reasonable expenses can be reimbursed in line with GIC policy.
Background Information
An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our advice service provision. Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county. We currently have 28 paid members of staff and 14 volunteers who provide a wide range of services, across our projects.
We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Energy, Debt and Benefits.
All bureaux are members of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters. Each operates as an independent charity. This bureau is a limited company as well as a registered charity, governed by a board of directors/trustees.
About the role
The Thrive Early Family Adviser role combines elements of a Generalist Adviser and Caseworker, delivering seamless, holistic support to families in close partnership with Home-Start colleagues and other project partners.
The role focuses on building trusted relationships with families who may be experiencing significant barriers to engaging with advice services. Many families supported through Thrive Early may not feel ready or able to access traditional advice channels. As a result, establishing trust, confidence, and sustained engagement is a critical part of the role.
Family Advisers work with families over the medium to long term, providing tailored advice, advocacy, and practical support to help them move towards greater financial security and wellbeing.
The postholder will also work collaboratively with Save the Children UK to support family participation activities and ensure that lived experience informs service improvement and project learning.
Employee Benefits
We offer additional working benefits, such as annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company e-bikes and a retail perks scheme. Holiday entitlement for full year is 39 days pro rata leave including public holidays, with the ability to buy and sell annual leave. Flexible working scheme including some flexible start and finish times.
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