About Simon Community Scotland

Simon Community Scotland is the largest provider of homelessness services in Scotland. Our vision is for everyone to have a safe place to live, with access to the support they need. Every day we help make positive things happen for people facing extremely difficult circumstances. Everything we do is about and for people, the people we support, our staff, our partners and everyone affected by homelessness. Our values are built into every area of activity and tell the story of how people remain at the heart of Simon Community.

Day by day, person-to-person, we tailor what we offer to what people need. We are here to provide consistent, friendly and informed support so that people can explore options and take 'the next step' towards a positive future. We offer support across a range of service delivery points; Street Outreach teams, Housing First initiatives, Floating Support, Information Hubs, Managed Alcohol Program (MAP), Supported Accommodations, Emergency Accommodation, Rapid Access Accommodation, and our own rented properties. These services are delivered across many local authorities within Glasgow, North Lanarkshire, Edinburgh and Perth.

We welcome people with a wide range of skills and experiences to our team. To make a difference, we need to work flexibly, with everyday leadership and a 'can-do' approach. We want to make it right and make it happen –not only for the people we support, but also for each other.

Our #OneTeam ethos is core to who we are, and it means caring for and supporting each other regardless of our role, service or location. Find out more about our services here.

Our Support Services

Job Purpose

Working as a Service Coordinator within Simon Community Scotland’s Milestone service is a unique opportunity. You are operating at the intersection of acute clinical care, harm reduction, social prescribing and residential support.

Milestone is an intermediate care service designed for people experiencing homelessness who have complex health needs. To succeed here, your role must bridge the gap between the Safer Services (risk management and trauma-informed care) and the complex health issues (physical and psychosocial recovery). This is a great opportunity for the right person.

Service Delivery

This role will support the Service Lead at Milestone with the day-to-day delivery of the service and the development of our Safer Services Model at Milestone.

The Safer Services framework is about more than just physical safety. It focuses on psychological safety and reducing harm in a way that keeps the person at the centre.

Trauma-Informed Triage

Work with the Service Lead to ensure that Milestone operates within the Safer Services model, informing MDT decisions, creating holistic safety and wellbeing plans based on each person’s unique needs, and leading on activity coordination.

Harm Reduction Coordination

Lead on Naloxone training, overdose prevention education, and providing safety plans for people when they move on from Milestone. This includes social prescribing and community mapping.

Safe Transitions

Help remove the “cliff edge” of discharge by coordinating warm handovers between Milestone and community GP or harm reduction services, healthcare providers, and community-based services.

Coordinate SCS Pathways

Ensure the service is connected with all relevant Simon Community Scotland services, including Street Services, Housing First, VHS and Safer Communities, We See You, and StreetReads.

Job Summary

Community Mapping: “The Strengths-Based Approach”

In this role, community mapping isn’t just about making a list of nearby GPs. It’s about identifying the person’s strengths and community and healthcare options and people that offer connection without judgement.

• Community Mapping: You will support the team to sit with a person to create a literal or digital map of their “safe zones”. This includes identifying recovery cafes or services, libraries with digital hubs (like SCS’s Get Connected, Gambling Harms or Streetreads), or green spaces that support mental wellbeing.
• Service Landscapes: You will map the “warmest” routes to secondary care. For example, which pharmacies in Edinburgh are most supportive of those on Opioid Substitution Treatment (OST)?
• Which dental practices specialise in working with people with anxiety? Ensure the people we support are fully included in We See You and our Edinburgh Support Hub and Edinburgh Pathways Services.
• Safety Mapping: Under the “Safer Services” model, you will identify high-risk areas to avoid, helping the people we support plan transit routes that don’t pass through areas associated with previous trauma.
• Suitable Accommodation: Ensuring the person moves on to a suitable safe space, whatever that means to them.
• Expanding the Service Coordinator role to include community mapping, reintegration, and psychosocial activities turns the position from a clinical facilitator into a community connector for the guests at Milestone.
• In the Simon Community Scotland context, this means moving beyond just “getting healthy” to “staying healthy by belonging”.

Reintegration: The Warm Handover

Milestone is a temporary stay. Reintegration is the most important phase of the journey.

• The Transition Bridge: You will coordinate with partners like Cyrenians or The Access Place to ensure that when a person leaves, their health momentum doesn’t stop.
• Social Prescribing: Instead of just a medical prescription, you might “prescribe” a peer-support group or a volunteering opportunity. You will physically accompany a guest to their first session to lower the “barrier of the unknown”.
• Digital Inclusion: Utilising SCS’s Get Digital model, you’d ensure that people have the hardware and the data to manage their own health appointments and stay connected to their new community assets post-discharge.

Psychosocial Activities: Building Social Capital

Psychosocial support at Milestone focuses on the idea that recovery is easier when life is full of meaningful

alternatives to harmful activities.

• Therapeutic Connection to Nature & Arts: You might lead or coordinate sessions that allow for non-verbal expression of trauma, such as gardening or outdoor activities.
• Community and Support Groups: Facilitating groups that focus on the MAT Standards (Medication Assisted Treatment), helping people understand their rights and empowering them to take an active role in their clinical decisions.
• Life Skills for Independence: Practical psychosocial work like “Cooking for Health” on a budget or “Sleep Hygiene” workshops. These activities reduce the anxiety of returning to independent living. These will be co-designed and co-created in partnership with the people we support.

Admission

Health Outcome Focus: Acute medical stabilisation; BBV screening, attending appointments, transport and advocacy, holistic healthcare planning and safety plans.

Psychosocial/Mapping Focus:Creating a “Safety Map” & building trust.

Mid-Stay

Health Outcome Focus: Medication adherence; chronic condition management.

Psychosocial/Mapping Focus: Engaging in group activities; identifying community assets.

Discharge

Health Outcome Focus: GP registration; “Warm” clinical handover. Warm handovers for health and housing services.

Psychosocial/Mapping Focus: First visit to a community hub; digital health setup.

Post-Stay

Health Outcome Focus: Reduced A&E presentations.

Psychosocial/Mapping Focus: Enhanced community networks and engagement. Sustained social connection; peer support engagement.

About Simon Community Scotland

Simon Community Scotland is the largest provider of homelessness services in Scotland. Our vision is for everyone to have a safe place to live, with access to the support they need. Every day we help make positive things happen for people facing extremely difficult circumstances. Everything we do is about and for people, the people we support, our staff, our partners and everyone affected by homelessness. Our values are built into every area of activity and tell the story of how people remain at the heart of Simon Community.

Day by day, person-to-person, we tailor what we offer to what people need. We are here to provide consistent, friendly and informed support so that people can explore options and take 'the next step' towards a positive future. We offer support across a range of service delivery points; Street Outreach teams, Housing First initiatives, Floating Support, Information Hubs, Managed Alcohol Program (MAP), Supported Accommodations, Emergency Accommodation, Rapid Access Accommodation, and our own rented properties. These services are delivered across many local authorities within Glasgow, North Lanarkshire, Edinburgh and Perth.

We welcome people with a wide range of skills and experiences to our team. To make a difference, we need to work flexibly, with everyday leadership and a 'can-do' approach. We want to make it right and make it happen – not only for the people we support, but also for each other.

Our #OneTeam ethos is core to who we are, and it means caring for and supporting each other regardless of our role, service or location. Find out more about our services here.

Our Support Services

Job Purpose

The Women’s Development Worker (Gambling Harms) is dedicated to engaging and supporting women as they navigate gambling-related harms and intersecting challenges of homelessness, substance use, and mental ill health. This role facilitates the development of positive social networks and the practical skills necessary to address complexities in a trauma-informed way.

Embedded within a team of skilled practitioners, the role focuses on creating psychologically safe environments that foster connection, empowerment, and the opportunity for the women we support to influence projects through co-design.

The Women’s Development Worker (Gambling Harms) will deliver direct, person-centered, place-based, and online support to women experiencing or at risk of gambling harms. They will be responsible for delivering person-centered support, promoting a culture of leadership and supporting risk-informed decision-making. Utilising a human rights-based approach, the worker ensures that all women have their rights upheld, assisting them in overcoming systemic barriers and accessing pathways required to live a life free from harm.

This role operates in direct partnership with the Women’s Connector. You will work collaboratively to share insight, co-facilitate sessions, and provide mutual cover and continuous support to deliver a seamless national service

Job Summary

Within this exciting new role, you will support women who are at risk of, or experiencing, homelessness. Based in Scotland, you will connect with and support women across the country who are impacted by gambling harms. Your work will involve developing and hosting safe, trauma-informed spaces where individuals can access support, engage in meaningful conversations, and better understand the harms linked with gambling.

By working directly with women, you will play a key part in creating supportive environments and fostering lasting connections. Central to your approach will be the delivery of a gendered response to harm; you will have the opportunity to utilise Aila’s (aila-scotland.co.uk) specialised "by women, for women" frameworks, ensuring that your support is tailored to navigate the specific systemic barriers and experiences faced by women in this space.

The Women’s Development Worker (Gambling Harms) will deliver vital 1-2-1 and group support to women navigating gambling harms and intersecting challenges. The focus of the role will be person-centred navigation, linking with internal services, and facilitating safe, trauma-informed support spaces

Key Responsibilities

• Provide high-quality practical support, both in-person across designated locations and digitally via Google platforms, covering gambling harms and intersecting challenges like homelessness, mental health, and substance use.
• Lead the facilitation of in-person and digital support group spaces
• Offer proactive problem-solving, de-escalation, and risk-informed support for women navigating high-pressure or complex situations.
• Work alongside the Women's Connector to pick up connections made through Aila pathways, providing direct support and building ongoing relationships with women signposted to the service.
• Advocate for women’s rights, provide clear information and referrals, and support women to navigate external statutory and third-sector support pathways.
• Act as the primary bridge within Simon Community Scotland, connecting directly with internal service delivery teams to identify and support women impacted by gambling harms.
• Apply Aila's specialised framework to ensure a tailored "by women, for women" support model across all activities.
• Build honest, trusting relationships with women to promote attendance, champion diversity with dignity and respect, and amplify the voices of women with lived experience.
• Deliver all support through a trauma-informed lens, ensuring environments and interactions remain safe, empowering, and respectful.
• Assist in creating physical and digital materials to help women access clear information and support resources.
• Keep detailed, accurate records, case notes, and outcome monitoring data in a professional and timely manner.
• Work actively within a multidisciplinary team and develop connections with internal and external partners to raise awareness and share learning.
• Use training, team debriefs, and reflective practice to continuously build skills and process the emotional demands of the role.
• Maintain a proactive, self-motivated approach, with the flexibility to adapt working hours and travel across Scotland as service needs evolve.
• Carry out any other duties as directed by the Programme Lead.

Our Values

Inclusion & Participation

We include everyone in the services and resources they need, regardless of their circumstances and ensure each person's voice and influence are heard and felt in everything that we do.

Personalised & Creative

Each person we support is an individual with unique circumstances, needs and future potential which requires a uniquely tailored response.

Warmth & Regard

We see beyond a person's current or past circumstances, recognising their inherent value, worth and potential as human beings.

Partnership & Collaboration

We know we need to work positively with others to deliver a truly inclusive and personalised approach, improve our response and add value to the experience of the people we support.

Supportive & Ambitious

We encourage and support ambition, building on strengths to foster hope for the people we support as well as deliver growth and development for staff and volunteers.

It’s a question of voltage – do you have it?

Bring your skills, experience, and energy to communicate the transformational impact of MCR Pathways’ award-winning mentoring programme.

We are looking for a high-voltage Marketing and Communications Officer to support our mission: bridging the education, skills, and opportunity gap for young people through the transformative power of mentoring. Lead hands-on operational tasks, capture impact stories, produce dynamic digital content, maintain daily channels, and deliver sharp marketing collateral. All of which is geared to support the charity to drive mentor recruitment while unlocking the collaborative power behind our strategic partnerships, and much more.

The Role Experience

Based in Central Scotland, this active role goes way beyond standard hybrid work. It’s going to be fast-paced, immersive, and deeply rewarding. It’s going to empower, challenge and push your professional development to a new level too. You will regularly be on the ground working with colleagues in schools and local communities to gather authentic stories right where the impact happens, translating them into vibrant content powering how we communicate transformational change and encourage a variety of stakeholders to join our community to help achieve our strategic vision.

Until everyone has someone – it’s time to plug in and play your role.

What You’ll Bring

• Storytelling & Production: Proven experience capturing compelling stories and producing dynamic digital & video content and marketing collateral.
• Channel Management: Confidence in managing daily digital channels and keeping campaigns powering through towards achieving outcomes.
• Trauma-Informed Practice: A sensitive, trauma-informed approach to working with young people and community stakeholders.
• Energy & Adaptability: Be proactive, approachable, a great communicator and team player to deliver a variety of outcomes across the charity.

Safeguarding

MCR Pathways is committed to safeguarding and promoting the welfare of young people, and we expect you to share this commitment. This post is subject to full vetting, including a criminal record check and PVG Scheme membership.

About MCR Pathways

MCR Pathways is an award-winning mentoring programme delivered in schools, further education settings, and communities. The charity connects young people with trusted adult volunteer mentors, providing consistent guidance to help build confidence, self-belief, and ambition. Through this support, young people overcome unique challenges and barriers, enabling progression into positive destinations such as further education, apprenticeships, and employment.

Benefits include: 30 days annual leave (inclusive of public holidays) in first year rising to 35 days from 2nd year of employment, 7% Employer Pension Contribution, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, annual salary increment, Employee Assistance Programme, Life Assurance – 4 x salary.

Are you passionate about using data and evidence to change young people’s lives? We are looking for an Evidence and Impact Officer to join our Systems, Evidence and Impact team – someone who can turn our quantitative and qualitative data into robust insights and compelling reports that demonstrate the difference mentoring makes to young people, mentors and the education and skills system.

Key responsibilities:

• Support the ongoing development of our Outcomes Evaluation Framework and monitoring tools, ensuring accurate collection, storage and analysis of quantitative and qualitative outcomes data.
• Generate actionable insights through thoughtful and robust analysis and visualisation – identifying trends, successes and areas for improvement.
• Create high quality evidence and impact reports for internal and external audiences, including schools, local authorities, funders and policy makers.
• Create, maintain and quality assure accessible data dashboards to give delivery teams real-time insight into programme performance.
• Train and support delivery staff in data collection methods and the use of our systems, helping to embed a culture of impact and data across the charity.

About you

We are looking for a creative, detail-focused analyst who is passionate about youth development. You will:

• Have proven experience in qualitative and quantitative data analysis and interpretation.
• Have experience of monitoring and evaluation approaches such as Logic Models, MEL and Theory of Change.
• Be proficient in tools and techniques to visualise data (e.g. Tableau, Looker Studio, Google Sheets) to communicate insights.
• Be able to present data in easy-to-understand formats and communicate confidently with internal and external stakeholders, including young people.
• Be a strong team player, self-motivated and able to manage multiple projects to tight deadlines.

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision: MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits include: 30 days annual leave in first year rising to 35 days from 2nd year of employment, 7% Employer Pension Contribution, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Employee Assistance Programme, Life Assurance – 4 x salary.