Purpose of the role: As a Caseworker, you will be the vital link between Holly Bruce MSP and the community, acting as a dedicated advocate for the people of Glasgow Southside. Your purpose is to provide high-quality, empathetic support to constituents navigating complex challenges from housing and health to local government. By managing cases efficiently, maintaining strict data compliance and identifying local trends, you will help amplify voices and turn individual issues into positive community outcomes.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
• Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
• Managing cases through to completion.
• Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
• Advocating on constituent's behalf with relevant bodies to resolve matters.
• Supporting with developing campaign priorities.
• Reviewing constituent records and documentation in line with casework GDPR requirements.
• Ensuring casework filing systems, both electronic and manual, are kept up to date in line with GDPR requirements.

Requirements

• Have excellent organisational skills while being flexible in prioritising workloads during busy times.
• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
• Be patient and sensitive while remaining objective and open-minded.
• Be comfortable being in a front-facing role explaining regulations such as GDPR to the public.
• Practical experience of managing people with complex needs and being able to understand their interests.
• Have a natural interest in helping people with a curiosity to solve issues.
• Knowledge of Glasgow Southside constituency is desirable.

As a Caseworker, you will play a vital role in Jenny’s office, helping to ensure that constituents concerns are heard, understood, and acted upon. You will work in a public facing capacity, serving as the first point of contact for constituents through providing support to address personal and community issues on a local level.

A strong working knowledge of the Mid Fife and Glenrothes constituency would be advantageous to support effective constituent engagement and local stakeholder relationships.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Advocating on constituent's behalf with relevant bodies to resolve matters.
• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.

Requirements

• Have excellent organisational skills while being flexible in prioritising workloads during busy times.
• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.

Somebody Cares Scotland is an Aberdeen-based charity dedicated to restoring dignity to people in need across the city and surrounding communities. Through its furniture provision service, food bank, and practical support programmes, the charity helps individuals and families facing challenging circumstances to establish safe, comfortable homes and access essential resources.

Somebody Cares Scotland is now seeking an experienced and motivated Charity Operations Manager to join the organisation at an exciting stage of development. This is a rewarding opportunity to play a central role in overseeing the charity’s day-to-day operations, ensuring services are delivered efficiently, effectively, and in line with the organisation’s values and mission.

The successful candidate will lead the operational delivery of the charity’s core services, including furniture provision, logistics and collections, food bank support, and volunteer coordination. Reporting directly to the Chief Operating Officer, you will provide hands-on leadership across multiple service areas, ensuring that clients receive a high-quality, dignified service while supporting the continued growth and development of the organisation.

A key aspect of the role will involve line management responsibility for a team of client services staff and the Food Bank Coordinator, providing guidance, support, training, and performance management to ensure the delivery of excellent services. You will oversee client referral processes, maintain strong relationships with support workers and referral agencies, and ensure accurate client records are maintained in line with data protection requirements.

Working closely with the Senior Facilities & Logistics Manager, you will coordinate furniture collections and deliveries, oversee stock movement between sites, and ensure operational processes run smoothly across the organisation. The role will also involve supporting the day-to-day running of the food bank, monitoring stock levels, coordinating resources where required, and ensuring all services are delivered in line with the charity’s dignity-led approach.

You will also contribute to the planning and delivery of monthly sales events, seasonal campaigns, and community engagement activities, helping to maximise the impact of the charity’s work while supporting operational continuity across all service areas.

The successful candidate will have proven experience within an operational management or coordination role, together with demonstrable experience of leading and supporting staff teams. You will be highly organised, solutions-focused, and capable of managing multiple priorities within a fast-paced environment. Strong interpersonal and relationship-building skills are essential, along with the ability to work effectively with clients, volunteers, donors, colleagues, and external partners.

This is an excellent opportunity for a proactive and people-centred leader who is passionate about making a tangible difference within their local community. Joining Somebody Cares Scotland offers the chance to play a vital role in helping people rebuild their lives with dignity while contributing to the continued success and growth of a well-respected Aberdeen charity.

Somebody Cares Scotland is an Aberdeen-based charity dedicated to restoring dignity to people in need across the city and surrounding communities. Through its furniture provision service, food bank, and practical support programmes, the charity helps individuals and families facing challenging circumstances to establish safe, comfortable homes and access essential resources.

As the organisation continues to grow its impact, Somebody Cares Scotland is now seeking an experienced and motivated Fundraising Development Lead to establish and lead its fundraising function. This is a unique opportunity to shape the future sustainability of the charity and play a key role in enabling its services to reach even more people in need.

The successful candidate will be the organisation’s dedicated fundraising professional, responsible for developing and implementing a fundraising strategy that creates sustainable income growth and long-term financial resilience. Working closely with the Chief Executive Officer and Board, you will identify opportunities across trusts and foundations, corporate partnerships, and other appropriate income streams, building the foundations of a successful fundraising programme from the ground up.

A key aspect of the role will involve researching and developing relationships with prospective funders, preparing high-quality funding applications and proposals, and managing the full funding cycle from prospecting and application through to stewardship and reporting. You will work to strengthen existing relationships with supporters while identifying and securing new opportunities that align with the charity’s mission, values, and ambitions.

The role will also involve establishing the systems, processes, and infrastructure required to support a growing fundraising function. This includes implementing effective donor management and reporting systems, creating stewardship frameworks, maintaining accurate records, and ensuring all fundraising activity complies with relevant legislation, regulations, and best practice standards.

Working collaboratively with colleagues across the organisation, you will help articulate the impact of Somebody Cares Scotland’s work through compelling case studies, evidence-led storytelling, and meaningful supporter communications. You will also act as an ambassador for the charity, representing the organisation at networking opportunities, partnership meetings, and stakeholder events throughout the region.

The successful candidate will have demonstrable experience of securing income through trusts and foundations, corporate partnerships, major donors, or related fundraising disciplines, together with a proven ability to manage the complete fundraising cycle. You will be a strategic thinker with excellent written communication skills, capable of translating complex operational activity into compelling cases for support that inspire confidence and investment.

This is a rare opportunity to join Somebody Cares Scotland at a pivotal point in its development and to shape a fundraising function from day one. For the right candidate, it offers the chance to leave a lasting legacy, helping to secure the future of a charity that is transforming lives across Aberdeen through compassion, dignity, and practical support.