As a Telephone Adviser, you could work on our Help to Claim helpline project which focuses on Universal Credit or on our General Advice telephone adviceline, giving advice on a range of topics. You will work as part of a supportive team, ensuring our clients receive a holistic service enabling them to exercise their rights and access the benefits and services they are entitled to. You will be supported through comprehensive initial training and encouraged to continually develop during your time with us.

For full details, please download the documents at the bottom of the page.

As the Project Officer, you will support schools across East Lothian to increase active travel, such as walking, wheeling and cycling. Your work will help pupils, staff and local communities travel in healthier and more sustainable ways.

What You’ll Be Doing

• Deliver behaviour change and engagement projects that encourage active travel.
• Plan, organise and run educational sessions, practical activities and events that help people make positive changes in how they travel.
• Build effective working relationships with schools, community groups and local authorities to support these projects.
• You will recruit, guide and support volunteers who help with the work of the Walk Wheel Cycle Trust, making sure they feel informed and confident.
• This role involves physical tasks such as lifting and moving bicycles, transporting boxes and equipment, and setting up activities within school environments. We welcome applications from all candidates and will consider reasonable adjustments to support individuals in carrying out these duties.

This role is ideal for someone who enjoys delivering fun activities with children and adults, who thrives outdoors, with a flexible approach to working independently and in teams.

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• At least 3 years of experience working with community groups. This can be paid work or voluntary work.
• An understanding of Active Travel (walking, wheeling, cycling) and the challenges faced by communities who experience inequality or barriers.
• Experience leading group workshops and presenting information clearly, both online and in person.
• Knowledge of safeguarding principles and the ability to apply safe working practices that promote the safety and wellbeing of children, young people, and adults at risk.
• You will be required to travel between schools and transport equipment as part of this role. A full UK driving licence and access to a vehicle is therefore needed.

LIVING OUR VALUES

At the Walk Wheel Cycle Trust, we’re a values driven organisation. We’re looking for people who are:

Always Learning – curious, open minded and committed to continuous improvement.

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.

Taking Ownership – proactive, responsible and empowered to make things better.

Delivering Together – collaborative, transparent and motivated by shared success.

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Up to two extra days of paid leave (pro rata for part time colleagues) when travelling sustainably for holidays.
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum, pro rata for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

About Us

Braveheart is a forward-thinking health promotion charity dedicated to improving wellbeing through healthy lifestyles and physical activity. Braveheart has been providing community-based health services in Forth Valley for 30 years and is well established in the locality.

The Role

We are looking for an enthusiastic and motivated Co-ordinator to lead and develop our footcare initiative across the Forth Valley area. Braveheart’s Top Toes service is already operating in Falkirk District and your role will be to drive forward the growth of the social enterprise, while managing the high quality of the footcare service. Joining the Braveheart team at this exciting time in the organisation’s development offers the successful candidate the opportunity to make a tangible difference to the lives of hundreds of people in the Forth Valley communities. Key challenges of the role will include implementing a new online payment system, recruiting and developing volunteer teams and promoting the footcare service through partnership development and marketing activities.

Our footcare clinics are delivered by volunteers. The Co-ordinator role includes organising regular training including with the NHS podiatry team, mentoring and supporting volunteers, promoting good communication and holding regular volunteer team meetings.

The post is initially funded by Clackmannanshire and Stirling Health and Social Care Partnership for up to 2 years, however, the aim of the socially enterprising project is that it will become self-sustaining through the income raised by the service.

About You

We are looking for someone who is passionate about health promotion and community engagement with strong organisational and interpersonal skills. Familiarity with community health networks and knowledge of the local area will be an advantage. Please see the attached Job Description for further details of the post responsibilities and person specification.

What We Offer

• A supportive and flexible working environment
• Opportunities for professional development
• The chance to make a real difference in people’s lives

About Glasgow North West CAB

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981. Each year we support over 5,000 people with over 18k pieces of advice, securing £3.5million for our community. Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice that changes lives and helps them affect positive change in their lives and the lives of those around them.

Staff benefit from access to a cycle to work scheme, blended working and a commitment to personal development.

GNWCAB Values

Kindness and Compassion: We care about people. We treat them with empathy, respect and understanding and listen without judgement.

Authenticity and Honesty: Our word is our bond. We are honest, we will set realistic expectations and will do what we say we will do.

Committed and determined: We are committed to take time to fully understand every issue, no matter how complex, and work determinedly and patiently towards the most effective solution for each individual.

Trust and Integrity: We create safe and respectful spaces where people feel secure to share openly, enabling us to provide the most effective support.

Welcoming and Passionate: We create a calm and supportive environment that breaks down barriers and builds trust. We approach every interaction with enthusiasm, giving our best to ensure people feel comfortable, valued, and confident to seek our help.

Listening: We listen with patience and respect, without interruption, creating an inclusive and positive environment. We remain attentive to both what is said and what is unspoken, ensuring people feel truly heard and understood.

Role Purpose

The Session Supervisor is the main operational lead for our drop-in and scheduled advice sessions. They ensure the smooth running of advice services, supporting advisers (paid and volunteer) in the delivery of high quality advice, handling difficult client interactions, and maintaining the flow and capacity of casework.

The role involves second-tier supervision, case checking, practical and emotional support, and on-the-ground problem solving. The post holder ensures that cases are followed up appropriately, escalates complex issues to managers, and helps maintain efficient and responsive service delivery. Occasionally, the post holder may provide direct advice to clients.