To provide high-quality administrative and development support to the organisation, ensuring the effective delivery of advocacy services and events.

This is primarily an administrative and coordination role with some involvement in supporting delivery activities. The post-holder will have direct contact with vulnerable adults and will carry out duties in line with safeguarding requirements, confidentiality, and person-centred practice.

The Outreach Logistics Officer is the central point of coordination for all Vector24 outreach activity. The postholder will oversee bookings, diary management and the coordination of Outreach Support Officers and volunteers across geographic areas.

The role ensures the safe, efficient and person-centred delivery of services, acting as the operational link between service users, staff, volunteers and partner organisations. Every interaction must reflect Vector24’s commitment to compassionate, responsive and high-quality support.

OBJECTIVES OF THE POST:

• Manage all bookings and diary allocations using CRM (Salesforce)
• Coordinate Outreach Support Officers and volunteer teams
• Plan and optimise routes, rotas and scheduling
• Act as the main point of contact for service users and partners
• Monitor service demand and allocate resources effectively
• Respond to operational issues and escalate where required
• Support recruitment, induction and coordination of volunteers
• Ensure compliance with safeguarding and health & safety standards
• Maintain accurate records of activity, outcomes and incidents
• Produce operational reports to inform service delivery
• Provide guidance and support to staff and volunteers
• Coordinate referrals and maintain strong partner communication
• Support financial coordination including expenses and resource use
• Contribute to service improvement and operational development

PERSON SPECIFICATION:

Essential

• Experience in coordination, logistics or service delivery
• Strong organisational and time management skills
• Experience working with vulnerable individuals or complex needs
• Excellent communication skills across multiple channels
• Experience coordinating staff, volunteers or teams
• Competent IT skills including CRM systems and Microsoft Office
• Ability to work independently and make operational decisions
• Strong problem-solving skills with a practical approach
• Understanding of safeguarding and professional boundaries
• Ability to remain calm under pressure

Desirable

• Experience in community transport, social care or welfare services
• Experience working with armed forces, blue light or similar communities
• Experience producing reports and using data to inform planning
• Experience managing budgets or processing expenses
• Formal training in safeguarding, mental health or trauma-informed practice
• HND or equivalent qualification

KNOWLEDGE, SKILLS AND ABILITIES

• Exceptional listening skills and ability to build trust quickly
• Compassionate, empathetic and person-centred approach
• Ability to engage individuals experiencing complex circumstances
• High level of emotional intelligence and resilience
• Ability to remain calm, non-judgemental and professional
• Strong coordination and multitasking ability
• Attention to detail in record keeping, compliance and financial tracking
• Ability to support and guide volunteers and staff effectively
• Commitment to dignity, respect and inclusion

ADDITIONAL REQUIREMENTS

• Full UK Driving Licence
• PVG Scheme membership or willingness to obtain

BENEFITS INCLUDE

• 31 days annual leave (including public holidays, pro rata)
• Christmas closure period
• 3% matched pension contribution
• Ongoing training and development
• Family-friendly policies

Care and Repair Edinburgh is an independent charity offering a range of practical services to help older people and those living with disabilities in Edinburgh to repair, improve or adapt their homes so that they can live safely and independently for as long as possible.

We have been serving Edinburgh’s older and disabled residents since 1985 and complete over 5,000 jobs every year in homes across the city. Our services include minor and major home adaptations to improve accessibility, comfort and energy efficiency as well as a handyperson service that uses volunteers to complete DIY services and help with technology in the home.

Care and Repair Edinburgh (CRE) aim to deliver the highest quality for our clients, so you will be required to show enthusiasm for standards and best practice, demonstrate patience and empathy with older people and understand the impact of loneliness and isolation.

We are looking for an Administrator to join our team, where you’ll be required to provide all aspects of quality administrative support to CRE employees, ensuring effective and efficient service delivery, as well as providing administrative support to the Senior Administrator, Operations Manager and Director of CRE.

TERMS AND CONDITIONS OF SERVICE

• Salary: £27,278 per annum
• Pension: 4% employer contribution. Employees may opt out of this contractual enrolment at any time by notifying the Operations Manager.
• Annual Leave: 25 days per year, plus 12 public holidays, of which 3 are fixed statutory days to be taken on the following public holidays: January 1, and December 25-26. Up to one working week of annual leave may be carried over each year. Pro-rata for part-time employees.
• Hours: Normal working hours are 0900-1700hrs Mon-Fri with 60 minutes for lunch.
• Sick Leave: Sick pay relates to length of service. Further details available on request.
• Eligibility to work: Successful candidates will be required to produce proof of their eligibility to work in the UK.
• Probation: 6 months
• Notice: Notice period 4 weeks

An exciting opportunity has become available to join Families Outside as our Regional Family Support Coordinator. If you are passionate about making a difference for families impacted by imprisonment and working to tackle and reduce stigma, we want to hear from you. We are looking for an enthusiastic and motivated Regional Family Support Coordinator (RFSC) to support and promote the work of Families Outside in Edinburgh & the Lothians.

Role Summary:

• Hours: 28 hours per week

• Contract: 2-year fixed term contract (renewal subject to funding)

• Starting salary: Families Outside Scale Points 29-34 and updated annually subject to appraisal and where funds allow. Starting salary £29,467 pro rata (0.8FTE)

• Probation period: A probationary period of 6 months will apply.

• Location: Based in Edinburgh, with some work in the Lothians

Staff Benefits:

• 25 flexible leave days plus 10 public holidays (pro rata)

• 4% matched contribution workplace pension scheme

• Hybrid & flexible working

• Employee Assistance Programme (Health Assured)

• Cycle to Work Scheme

• Laptop and mobile phone for all staff

The Role:

At Families Outside, we're the only national charity in Scotland working solely to support families affected by imprisonment.

Joining the East of Scotland regional team, within our national Family Support Team, the Regional Family Support Coordinator will support people living in the Edinburgh and Lothians area who have a family member in prison. They will:

• Support families at home and in their community via 1:1, family, and/or peer support

• Work closely with key professionals including prison staff and prison visitors centre staff to provide advice, information, and guidance on a range of issues

• Raise awareness with key professionals within the local community about the impact of imprisonment and our work to improve outcomes for families

• Work closely with HMP Edinburgh, contributing to meetings and events that support the rights of children and families affected by imprisonment

About You:

We are looking for an individual who is:

• Experienced in working with, and alongside families in a creative and flexible way

• Rights-focused in their work and all they do

• Trauma-informed and is willing to understand the impact of imprisonment upon families

• Skilled and knowledgeable in working with people to overcome challenges they face in their day-to-day life

• A confident and effective contributor to working in partnership with others to meet families’ needs.

If you are an experienced professional with social work, community work, family support, or other appropriate experience and are passionate about making a difference for families impacted by imprisonment, then we want to hear from you.

About Us

Families Outside is the only national charity in Scotland that works solely to support families affected by imprisonment. Imprisonment can often have a huge impact on the things that matter most to families: money and secure housing, safe and connected relationships at home and in the community, and the emotional health and wellbeing of families. Families Outside is dedicated to providing a range of practical, social, and emotional support to people with someone in prison that are relationship-based, prison-aware, and family-focused.

Help us make sure no family faces the impact of imprisonment alone.