Ochil View Housing Association Ltd. is an ambitious social landlord committed to providing good quality affordable housing and high standards of customer service to over 1460 households in Clackmannanshire and West Fife.

We wish to recruit to our Housing Services Team a suitably qualified, skilled, and enthusiastic individual for the Assistant Housing Services Officer (Maternity cover) post.

• To assist the Housing Services Officers with the delivery of a generic housing management service with responsibility for a range of Housing Management Services within a defined area of operation and assist with other areas as required.
• To contribute to achieving the targets and performance measures set for the Association, the Housing Services department and the post.
• To promote resident participation and community involvement.
• To contribute to establishing, operating and reviewing the Policies and Procedures of the Association that are relevant to the delivery of Housing Services, particularly Income Management, Void Management, Tenancy Management & Anti-Social Behaviour, Tenancy Sustainment and Allocations.

About Harbour Homes

Harbour Homes is Leith and north Edinburgh’s biggest social landlord, providing thousands of affordable homes from Portobello to Granton and everywhere in between. We’ve been contributing to the regeneration of local areas since 1975, and it’s our mission to: ‘make a positive impact on people’s lives from our home in Leith by providing affordable homes and services, and helping to support resilient communities.’

About the role

This is a brilliant opportunity to join our Placemaking Team at Harbour Homes.

The primary purpose of this role is to ensure Harbour tenants are provided with opportunities to engage with Harbour in a meaningful and impactful way to support continuous improvement.

The role holder will be accountable for:

• Encouraging and supporting our Registered Social Landlord tenants to participate in, influence (individually or collectively) and scrutinise decisions taken by us which affect them
• Engaging with relevant management and staff to coordinate tenant participation, engagement and information gathering activities
• Raising awareness of the importance and impact of tenant participation among staff to support a culture of proactively seeking out, listening to and acting on tenants’ views and experiences to improve our services
• Identifying and implementing approaches which ensure that we meet and exceed regulatory requirements for tenant participation
• Encouraging our mid market rent tenants and other customers to get involved at an appropriate level

The role holder will be expected to contribute to effective team working and provide high quality customer service

About you

• Have experience of working in a role where engagement with customers to obtain business intelligence has been a key element of the role
• Have experience of building effective collaborative working relationships with customers and colleagues
• Have experience of engaging with hard-to-reach groups.
• Be Educated to a Scottish Credit and Qualifications Framework level 8 (HND level or equivalent) in a relevant subject or progressing towards full membership of a relevant recognised professional body

Disclosure

A basic disclosure check is required. This role is covered by the Rehabilitation of Offenders Act 1974.

To share the Board’s collective responsibility for the effective governance of St Joseph’s Homes, setting its strategic direction and major policies in accordance with the charities objects, vision, mission and Vincentian Values. To be fully engaged with the ethos of St Joseph’s Homes and support the development and future growth and sustainability of the organisation.

Specific Duties:

Leadership and Strategic Direction

• To ensure St Joseph’s Homes strategic direction, policies and objectives are clearly established and kept under review, maintaining effective communication with the Chief Executive.
• To discuss and approve the charity’s annual plan and budget, ensuring that these are formulated within a sound and viable financial framework.
• To establish a property portfolio that meets the needs of the people who live in the houses and remains sustainable financially viable.
• To consider the views of and listen to the people St Joseph’s Services supports when planning and setting strategic direction and activity.
• To bring fresh thinking and ideas to the Trustees discussion, enhancing the boards effectiveness and St Joseph’s ability to deliver its charitable Homes.

Ensuring Policies and Procedures are in keeping with St Joseph’s aims and objectives

• To ensure robust and comprehensive policies and procedures are in place which meet the charity objectives and safeguard the people living in the accommodation, staff and the organisation.

Safeguarding Ethos and Values

• Safeguarding and promotion of the Vincentian Ethos and the particular Vincentian Values of the organisation.

Ensuring Best Practice

• To fulfil the Trustee’s legal and financial responsibilities – ensuring risk and compliance is appropriately managed.
• To purchase suitable properties – based upon the needs of the people requiring accommodation.
• At all times to ensure the financial viability of any potential purchase.
• To ensure that any property is affordable for the tenants.
• To maintain partnership and good relations with the Chief Executive, staff members and the people we accommodate.
• To be an active member of the Board and as appropriate, any of its Sub-Committees and Working Groups
• To ensure St Joseph’s Homes complies with all appropriate regulatory and statutory bodies: Office of the Scottish Charity Regulator (OSCR) and Companies House.
• To monitor Health and Safety compliance, ensuring the properties are well maintained and meet all relevant statutory requirements ensuring staff members, volunteers and People we support live and work in a safe and healthy environment.

Commitment:

Four Trustee meetings are held annually. Trustees may also be asked to chair / sit on organisational sub-committees. An average time commitment of one day per month is expected.

Meetings are held in St Joseph’s Homes Head Office, in Rosewell, Midlothian. These meetings are conducted in hybrid fashion: you may choose to join either in person or by video call.

Person Specification:

• A commitment providing homes to Adults with a Learning Disability
• A knowledge or understanding of property
• A commitment to improving the lives of people with a Learning Disability.
• A strong commitment to the vision and mission of St Joseph’s Homes
• Support the upholding of St Joseph’s Homes Christian Principles and Vincentian Philosophy and Values.
• Ability to think and act strategically, using your expertise, skills and knowledge to help our own team deliver this growth.
• Good independent judgement and the ability to communicate effectively with others
• Ability to forge effective relationships with stakeholders internally and externally to further the organisations strategy.
• Knowledge / Experience of the Third Sector
• Ability to devote sufficient time to St Joseph’s Homes
• Willingness to attend events in support of St Joseph’s Homes
• An understanding and acceptance of the legal duties, liabilities and responsibilities of trusteeship.

About us

Established in 2020 St Joseph’s Homes exists to purchase suitable homes for Adults with a Learning Disability. St Joseph’s Homes is a charity registered in Scotland, private limited company and is a subsidiary of St Joseph’s Services. St Joseph’s Services have supported people in Midlothian and Edinburgh since 1924, over recent years they have struggled to access suitable properties for the people that they support as there is a shortage of accessible accommodation. St Joseph’s Homes exists to ensure that adults with a Learning Disability are able to live in a property that meets their needs, we believe everyone should have a home.

Are you a customer focused housing professional who believes in strong partnership working? Are you passionate about achieving the best possible outcomes for customers. If so, we want to hear from you.

We’re looking for a Housing Officer to join our team on a job share basis, working Thursdays and Fridays. In this role you will be responsible for:

• Maximising income and managing rent accounts
• Supporting tenancy sustainment and community wellbeing
• Effectively managing Anti-Social Behaviour cases
• Delivering effective estate management

We’re looking for candidates who bring:

• Strong interpersonal and communication skills
• A solid understanding of housing policy and regulatory frameworks
• Proficiency in ICT systems
• A commitment to service excellence and continuous improvement

Partick Housing Association is a financially sound and forward-thinking organisation. We are consistently one of the best performing housing associations in Scotland and are committed to continuous improvement.