Argyll & Bute Citizens Advice Bureau (ABCAB) is an independent member of the Citizens Advice network in Scotland.
The Bureau provides free, impartial, confidential and independent advice to residents across Argyll & Bute
on a wide range of issues including debt, benefits, housing, energy, and consumer rights. The Citizens Advice
network in Scotland plays a key role in tackling poverty, inequality and social injustice, while influencing
policy and practice at both local and national levels.
The Energy Debt Adviser role sits within the ABCAB Energy Debt Project, which has developed in response to the
ongoing fuel crisis and persistently high levels of fuel poverty across Argyll & Bute. The project aims to
support individuals and families who are struggling to manage fuel costs, address energy-related debt, improve
energy efficiency, and resolve disputes with energy suppliers.
The post holder will provide in-depth energy and fuel debt advice, advocacy, and casework support to clients, with a
particular focus on vulnerable households. The role also has a proactive outreach element, supporting community
engagement and contributing to improved awareness of energy efficiency, fuel rights, and available support
schemes.
Job description
The Energy Debt Adviser is responsible for delivering high-quality, impartial energy advice and undertaking casework
to support clients experiencing fuel debt, fuel poverty, and energy supplier disputes. The role requires
specialist knowledge of the energy sector, strong advocacy skills, and the ability to work collaboratively with
colleagues and partner organisations.
Employee benefits
Argyll & Bute Citizens Advice Bureau offers excellent terms and conditions, including a total of 35 days leave
and a pension scheme with an 6% employer contribution, and life assurance. The Bureau is an inclusive employer
considering flexible & remote working arrangements where appropriate, and operates a 4 Day Working
Week.