Argyll & Bute Citizens Advice Bureau (ABCAB) is an independent member of the Citizens Advice network in Scotland. The Bureau provides free, impartial, confidential and independent advice to residents across Argyll & Bute on a wide range of issues including debt, benefits, housing, energy, and consumer rights. The Citizens Advice network in Scotland plays a key role in tackling poverty, inequality and social injustice, while influencing policy and practice at both local and national levels.

The Energy Debt Adviser role sits within the ABCAB Energy Debt Project, which has developed in response to the ongoing fuel crisis and persistently high levels of fuel poverty across Argyll & Bute. The project aims to support individuals and families who are struggling to manage fuel costs, address energy-related debt, improve energy efficiency, and resolve disputes with energy suppliers.

The post holder will provide in-depth energy and fuel debt advice, advocacy, and casework support to clients, with a particular focus on vulnerable households. The role also has a proactive outreach element, supporting community engagement and contributing to improved awareness of energy efficiency, fuel rights, and available support schemes.

Job description

The Energy Debt Adviser is responsible for delivering high-quality, impartial energy advice and undertaking casework to support clients experiencing fuel debt, fuel poverty, and energy supplier disputes. The role requires specialist knowledge of the energy sector, strong advocacy skills, and the ability to work collaboratively with colleagues and partner organisations.

Employee benefits

Argyll & Bute Citizens Advice Bureau offers excellent terms and conditions, including a total of 35 days leave and a pension scheme with an 6% employer contribution, and life assurance. The Bureau is an inclusive employer considering flexible & remote working arrangements where appropriate, and operates a 4 Day Working Week.