As a Community Young Person and Family Support Worker (Crisis Response), you will be required to travel Scotland-wide, with potential overnight stays away from home, with expenses paid.

To continue our existing well-established service and support a Pilot project (Alternative to Policy Custody), we are looking for a keen, enthusiastic individual who has an interest in helping children, young people and their families. This new pilot will be supporting young people away from police involvement and working along side our bespoke young person and family support service.

Are you able to stay calm under pressure? Do you have these qualities? Then we have a job for you?

Purpose & Context of Role

The postholder will manage their own caseload, ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and includem’s model of support.

You will be expected to actively demonstrate leadership and ownership over effective service delivery to young people, by managing their outcomes through the use of line managers, colleagues and organisational tools, processes, policies and procedures.

Service Delivery

• To build relationships and deliver outcome-based support to young people and families, involving all key stakeholders.
• To be available for young people and families at critical times
• To explore values and attitudes with young people in a supportive manner, to affirm and validate their feelings and ideas, and nurture and confirm their learning
• To ensure a focus on regular and appropriate case progression to help young people and families recognise progress.
• To assess and respond appropriately to situations where young people and/or families may be at risk of harm.
• To actively participate in the delivery of the Includem Helpline evening and night service so support is available for young people and families 24/7
• To support with crisis management and generate solutions for young people and families using the Helpline, with risk enablement being at the heart of professional judgement and decision making

People

• To understand the different coping mechanisms that young people and their families use to deal with stress and high emotions, and to respond appropriately
• To demonstrate professional resilience when providing support with sensitive or challenging issues
• To use a strengths-based approach to empower individuals facing adversity to find solutions and make positive changes, ensuring resources are in place to sustain these changes
• To establish mutually trusting, open and non-judgemental relationship with young people and their families
• To encourage and lead collaborative team work to provide a ‘scaffolding of support’ around each young person and their family whilst developing relationships with wider community resources.
• Offer support to young people within their own communities and support them to access resources locally
• To respect and value the contribution of wider stakeholders and the delivery of Includem services
• Where opportunity allows experience of directing, supporting Sessional staff
• Any other duties as designated by your line manager

Influence

• To build relationships with Local Authorities with varying demands and priorities
• To ensure young people and families are empowered to make informed choices
• To support young people and families to effectively communicate with others
• To work with young people to identify goals aligned to wellbeing indicators and to positively influence progression towards these goals.
• To reflect on practice, share learning and promote continuous practice improvement within a team setting.
• To articulate and endorse the Includem framework of intervention and the key aspects of the service delivery model to a wide audience.
• To role model appropriate practice standards and professional boundaries to others
• To ensure a high-quality service is delivered to young people and families
• Demonstrate understanding of your impact on people and how they might see you.
• To develop partnership working within communities.

Resources

• To deploy time effectively to meet the needs of young people and families to ensure the service is available 24/7, 365 days per year.
• Able and willing to travel anywhere in Scotland to respond to needs from Local Authorities, including overnight stays away from home.
• To maintain and produce accurate and timely records and reports.
• To ensure support is delivered in line with Includem’s Policies, Procedures, SSSC Codes of Practice & National Guidelines.

Quality Assurance

• To be accountable for the quality of your work and responsible for any work delegated to others within the Includem support, and be able to evidence this work effectively.
• To actively participate in formal supervision and continuous professional development.
• To have an overview of the work delegated to other Includem workers involved in delivering individualised support to your young people.
• To generate creative and new solutions to issues faced by young people and families.

A UK driving license is an essential requirement for the role.

If you would like further information about the role, please call HR on 0141 427 0523

We believe everyone deserves a great Glasgow life and that starts with the people who work here.

Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for a Senior Policy Officer (Equalities, Diversity and Inclusion) to join our Business and Strategy team.

Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.

What you need to know

Hours: 35 per week.

Contract type:Permanent

Location:Hybrid. You will spend part of your week at home, and part of your week in our head office in Merchant City which has great access to public transport and discounted paid parking nearby.

What you’ll do

As a Senior Development Officer (Equalities, Diversity and Inclusion) you’ll be a part of an established team, reporting to the Policy, Research and Information Manager. You’ll play an essential role in supporting Glasgow Life to implement its Corporate Equality, Diversity and Inclusion Strategy, drive equalities mainstreaming and help the organisation to meet its Public Sector Equality Duties. Your work will make a visible and lasting difference. This could be:

• Supporting our communities
• Helping people get active
• Creating cultural experiences
• Or working behind the scenes to make it all happen

Who you are

We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!

We’re looking for:

• A strong track record of delivering impactful Equality, Diversity and Inclusion (EDI) programmes within the public or third sector.
• A genuine commitment to EDI values, with clear examples of how you’ve put these into practice.
• Confidence in engaging, influencing and negotiating with a wide range of stakeholders, including senior leaders.
• Excellent communication skills, with the ability to adapt your style for different audiences — from service users to elected members and senior leadership.
• Practical knowledge of the Scottish Public Sector Equality Duty and experience applying it in your work.
• A solid understanding of how EDI can drive inclusive organisational change, and experience of putting this into action.

What we offer

At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.

We supportyouto live a great life. Inside and outside of work. Some of our benefits include:

Holiday

When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.

Fancy a bit more time off? You can buy extra holiday too!

Pension

Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.

Discounts

As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.

Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit -https://www.glasgow.gov.uk/jobevaluation.

What’s next

To get started, complete our short application form. In this, you’ll fill out:

• Work history
• Qualifications/training
• Key questions like “Why are you a good fit for this role?”

Use the Person Specification in the Job Attachments section to guide your answers.

Who We Are

Our Corporate Services teams keep Glasgow Life running at its best. From Business & Strategy, Finance, HR, Infrastructure, Marketing, Retail, they deliver the behind-the-scenes work that powers everything we do. Whether it's shaping strategy with sharp insights, crafting compelling messages, supporting our people, managing over 100 venues, or generating vital income—this team makes it happen.

Diversity and Fair Work at Glasgow Life

We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.

We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here:https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here:https://www.glasgowlife.org.uk/about-us/fair-work-first

We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

As the Graduate Urban Designer, you will help create technical work by using your developing specialist skills and knowledge.

You will work under close supervision and mentorship, within a personalised graduate programme which will support you as you grow your expertise. This includes structured mentoring on the path to chartership.

You will work as part of a multidisciplinary team including designers, engineers, technicians, and other technical specialists. There will also be opportunities for direct engagement with our partners and communities, designing place-based sustainable active travel solutions to deliver real and lasting change.

Your role is to support the delivery of projects and programmes that align with the Trust’s strategic priorities.

What You’ll Be Doing

• Working within clear and established guidelines.
• Managing your own tasks, even when you are working on several projects at the same time.
• Using analytical thinking and problem solving skills to help address challenges that come up during projects.
• Using your developing specialist skills and knowledge to help create project outputs.
• These may include technical drawings, specifications, and reports.
• Using innovative and sustainable design and construction practices in all your project work.

This role is ideal for someone who loves creative problem‑solving and wants to build a broad, future‑focused urban design skillset. You’ll work hands‑on across real projects, engaging directly with communities to understand their needs and help shape inspiring, people‑centred places. Supported through a structured graduate programme, you’ll develop your technical abilities while contributing to innovative, sustainable active‑travel schemes that deliver lasting change. As part of a collaborative, multidisciplinary team, you’ll grow quickly, gain meaningful experience, and play a key role in designing healthier, more accessible streets and spaces.

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• You have either a degree (or an equivalent qualification) in a relevant area such as Civil Engineering, Traffic Engineering, Urban Design, Landscape Architecture, or another clearly relevant specialism, or 3 years of work experience in a relevant role.
• You have awareness of good practice in healthy street design.
• You have awareness of health and safety legislation and how it relates to your work.
• The ability to work in a way that promotes the safety and wellbeing of children, young people and adults at risk.

LIVING OUR VALUES

At the Walk Wheel Cycle Trust, we’re a values driven organisation. We’re looking for people who are:

Always Learning – curious, open minded and committed to continuous improvement.

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.

Taking Ownership – proactive, responsible and empowered to make things better.

Delivering Together – collaborative, transparent and motivated by shared success.

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Up to two extra days of paid leave (pro rata for part time colleagues) when travelling sustainably for holidays.
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Job Purpose

The Senior Education Delivery Officer plays a leading role in the development and delivery of the Trust’s school-based and community learning programmes, supporting children, young people, and families to build essential META Skills, STEM understanding, resilience, and wellbeing through high-quality, engaging, and hands-on learning experiences. In addition to delivering whole-class sessions, targeted small groups, and structured out-of-class activities, the Senior Officer provides leadership, mentoring, and modelling of best practice to other delivery staff. This includes leading and delivering targeted small-group interventions for pupils with additional support needs, ensuring activities are inclusive, trauma-informed, and adapted to meet individual developmental needs. The role also contributes to the design and improvement of innovative learning resources and projects, including wellbeing initiatives, intergenerational experiences, and alternative holiday programmes such as LEGO Clubs and creative learning camps. Acting as a key representative of the Trust, the Senior Education Delivery Officer builds and maintains strong partnerships with schools, community organisations, and families - supporting improved life chances, reducing inequalities, and helping children and young people thrive. The role also leads on aspects of monitoring, evaluation, compliance, and project coordination to ensure high standards of delivery and the achievement of project outcomes.

Job Role & Responsibilities

• Lead and deliver targeted small-group interventions for pupils with additional support needs, adapting activities, resources, and approaches to ensure inclusive, trauma-informed, and developmentally appropriate learning for every child.

• Plan, develop, and deliver engaging whole-class, small-group, and out-of-class activities, ensuring alignment with the Trust’s strategic aims and contributing to the design of innovative learning resources and session plans using tools such as physical activity, LEGO Six Bricks, and Sphero BOLT robots.

• Lead, mentor, and support colleagues, sessional staff, and volunteers, modelling best practice in facilitation, behaviour management, and inclusive pedagogy to ensure consistent, high-quality delivery across all programmes.

• Lead team building, structured play, and social-emotional learning activities and contribute to intergenerational programmes which promote empathy and positive relationships between children and adults.

• Oversee the development and continuous improvement of alternative holiday programmes, including LEGO Clubs and Cardboard Creation Clubs.

• Lead monitoring, evaluation, and quality assurance, including data collection, observations, session audits, coaching feedback, and reporting to the Senior Management Team, using insights to drive improvements.

• Manage resources and operational logistics, overseeing the organisation and procurement of materials, and supporting staff rotas, delivery schedules, and multi-site readiness.

• Build and maintain strong partnerships with pupils, families, schools, community organisations, and local authorities, acting as a key representative of the Trust at meetings and public events.

• Champion trauma-informed and inclusive practice, supporting colleagues to meet the needs of children with SEBN and embedding these approaches across the team.

• Lead specific projects or thematic areas, managing planning, delivery, performance tracking, and reporting, and contribute programme insights for funding bids and strategic planning.

• Ensure all activities comply with safeguarding, health & safety, and data protection requirements, and undertake additional duties as reasonably requested by the Senior Management Team.