We are looking for a Mentor Services Coordinator to support
our volunteer mentors in South Lanarkshire.
About the role
Our Mentor Services Coordinators are the key contacts for our
volunteer mentors from their first enquiry about mentoring until they are matched with a young person. The
Mentor Services Coordinators conduct in depth interviews with all prospective volunteer mentors, organise
training, organise PVG checks and make the process as smooth and supported as possible.
Key responsibilities:
- Providing excellent customer service to prospective and
existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes
in person
- Ensure all of our volunteer
mentors are individually supported and fully engaged at every stage of their mentor journey
- Deliver information sessions, participate in mentor one-to-one
conversations and facilitate mentor training sessions and other mentor engagement activities.
About you
- Customer service experience
- Based in South Lanarkshire
- Experience of or strong interest in working or volunteering in
the charity or third sectors
- An
understanding of young people and educational settings
- People person with excellent communication and listening skills and
empathy
- Well organised with great
administrative skills and attention to detail
- Excellent desktop and database skills
About us
MCR Pathways is an award-winning charity established in
Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as
North East and South East England. We are committed to helping the country’s most vulnerable young people gain
self-confidence, identify their skills and recognise and fulfil their potential.
Our mission: To connect every young person with a trusted
adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their
way.
Our vision: MCR Pathways will work until every young person
has someone to help them find their way.
You will be joining a friendly and supportive team who love
what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and
Growth and they inform everything we do.
Benefits include: 30 days annual leave in first year rising
to 35 days from 2nd year of employment, 3 further days of annual leave between the December and January public
holidays, additional day off for your birthday, Em