We are on an exciting journey. We have positioned ourselves as the leading HIV charity in Scotland and our aim is to effectively influence the policy and service landscape to ensure that Scotland reaches zero HIV transmission by 2030. We are achieving this through raising awareness of HIV and undertaking projects to meet different workforces and communities education needs.

HIV Informed is a national education resource for Scotland’s health and social care workforce, launched by Waverley Care in December 2025.

It is a free online learning hub designed to:

• Challenge outdated knowledge and misconceptions about HIV

• Provide accurate, up-to-date information on HIV today

• Reduce stigma and discrimination

• Support professionals to deliver inclusive, respectful, stigma‑free care

The learning hub includes structured learning modules, knowledge quizzes to support learning and reflection, engaging videos and lived experience content and downloadable learning resources for use in practice and training.

HIV Informed was developed by Waverley Care in partnership with NHS Scotland and people living with HIV and is funded by the Scottish Government.

This post will work to actively promote and embed HIV Informed within health and social care settings across Scotland. The role will achieve this through delivering short awareness sessions and developing existing resources for frontline staff.

This role would collaborate with health and social care management teams and learning and development teams to support the implementation of HIV informed in workforce development plans. Furthermore, the postholder will attend national conferences, network meetings and stakeholder events.

About You

We welcome applications from people with lived experience of HIV, as well as those with professional experience in health, social care, or community engagement. We are looking for someone with:

• A demonstrable interest in, and passion for, improving the lives of people affected by blood-borne viruses (BBVs), in particular people disproportionately affected by HIV

• Excellent interpersonal skills and the ability to develop positive relationships with a range of stakeholders

• Experience in project management and leading in an area of work

• Experience in delivering training, stakeholder relationship development, and engagement

• Experience of working in health and social care learning and development settings

• Excellent written and verbal communication skills appropriate for a wide range of audiences

• Be a strong team player, able to use your initiative and reflect on your practice

• Interested in development opportunities and further training

Why Join Us?

This is a unique opportunity to be part of a progressive organisation at a pivotal moment in Scotland’s public health journey. You’ll have the chance to influence real change, working alongside passionate colleagues committed to making a lasting impact on people’s lives.

We offer a supportive working environment with hybrid working options, professional development opportunities and a generous annual leave entitlement.

Ark is a major provider of Housing, Care and Support to people with long term and enduring conditions such as learning disabilities, mental health issues, dementia and autism.

Ark supports people to live independently in their own homes providing everything from a few hours a week social and life admin support to 24/7 care supporting with personal care, medication, household tasks, attending appointments and leisure activities.

We have lots of opportunities across Scotland for our Support Worker roles. As we provide full training no previous is experience is required.

If you are enthusiastic about supporting people to live their best lives, then apply now to join our team!

Your main duties will include but not be limited to:

• Working with colleagues as part of an effective and efficient team to support vulnerable people.
• Communicate and work well with our supported people to provide individual care and maintain appropriate relationships.
• Being responsible in supporting individuals throughout the activities, giving positive feedback and encouragement.
• Updating and maintaining accurate records using a tablet on Arks Information Management system.

Previous experience of the following is an advantage but not essential as Ark will provide full training: Care Worker, Social worker, Home Carer, Case Worker, Care Assistant, Autism Support Worker, Personal Care Assistant , Social Care Worker.

View our job outline, find out what you working week could look like and hear from our current Support Workers on Arks website arkha.org.uk/work-with-us

Why Ark?

• No Previous Experience Required - Ark provide full training so no previous experience is required making our Support Worker roles the perfect place to start your career in Adult Social Care.
• Get a qualification while you work - Ark fully fund your SVQ2 in Health & Social Care which you complete with the support of our in house SVQ team.
• Employee Discounts - Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
• Career Progression -Over 75% of all Managers within Care & Support have been promoted internally.
• Employee Assistance Program - Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
• Contracted hours to suit you-We have Full-time, Part-time and Relief Support Worker roles available at our services throughout Scotland.

In return for your valuable contribution, Ark will also offer you:

• Up to 36 days paid holiday per year pro rata
• 4% Contributory pension scheme
• Cycle to Work Scheme
• Fully funded PVG & 1st year SSSC registration paid by Ark

Our employees told us in a recent survey that they stay with Ark because they believe in our values, we have supportive managers who continually appreciate their staff and they love making a positive difference in our supported peoples lives, helping them to achieve their dreams.

Ark would love to hear from you whether you are an experienced Support Worker or new to Social Care.

Summary of main responsibilities

• Overall operational control and management of the Bureau within guidelines laid down by the Board and Membership Standards agreed by Citizens Advice Scotland (CAS)

• Overall management of all paid and unpaid staff (volunteers)

• Ensure that all aspects of client enquiries are efficiently and effectively dealt with.

• Represent the Bureau positively to all other agencies or organisations.

• Design and develop along with the Board the Bureau’s strategic aims.

• Responsibility for ensuring effective use of IT.

General Management Responsibilities

• Develop and strengthen the role of the bureau within the community including positive partnerships with other Bureaux.

• Plan, coordinate, and manage all activities of the Bureau in conjunction with the Board.

• To ensure that the Bureau fully complies with the aims and principles of the Citizens Advice Scotland membership scheme.

• Ensure that the bureau’s quality of advice including case recording is of the highest quality, ensuring that Scottish National Standards (SNS) are met.

Management of staff

• Ensure that there are always sufficient staff and volunteers so that the volunteer led generalist advice services run smoothly.

• Recruit and select volunteers with the Office Manager ensuring training is undertaken to meet required competence standards.

• Ensure the Bureau fully complies with equal opportunities and updated policies as required.

• Provide staff support, supervision, appraisal, and development.

• Hold staff and volunteer meetings as required and ensure discussion on relevant Bureau matters.

• Ensure staff information records including appraisal, training and sick absence records fully comply with GDPR requirements.

• To work in conjunction with the Office Manager to ensure that all enquiries are dealt with as quickly and efficiently as possible including accuracy and quality of advice given to clients to comply with GDPR, CAS and SNS principles.

• Ensure that advice related policies and procedures are fit for purpose and up to date.

Finance and Budgeting

• Control Bureau spend within limits set by The Board.

• Ensure an accurate record of all income and expenditure is maintained.

• Arrange preparation of monthly accounts and financial projections.

• To advise the Board on matters of operational expenditure including costings as required.

• To assist the Treasurer or any other appropriate Board member in the preparation of annual accounts and AGM reports including annual reports.

• Ensure Bureau and projects are adequately funded by making applications to funding bodies with the approval of the Board and comply with the Bureau Fundraising Strategy.

Representing Coatbridge Citizens Advice Bureau (CAB)

• Liaise with members and officers of North Lanarkshire Council and participate in appropriate council groups.

• Represent the Bureau positively in local networks as required.

• Maintain and develop relationships with funders and local agencies.

• Liaise and maintain and develop links with other voluntary organisations including membership of Voluntary Action North Lanarkshire (VANL).

• Contribute to and participate in the activities of CAS and associated groups.

• Maintain and develop the Bureau’s role and relationship with CAS and other national agencies.

Audit and Quality Assurance

• Assist in the CAS audit by compiling information, providing up to date policies, and meeting their requirements.

• Implement a quality control system for the monitoring of the service provided to clients.

• Prepare full, accurate and regular reports on all Bureau activities as required by the Board.

• Ensure that the bureau works to SNS for information and advice.

• Ensure that the bureau fully complies with the CAS agreed complaints process.

• Statutory returns to OSCR and Companies House

Administration

• To ensure that there is an effective system in place to provide a quality advice system to clients to minimise delays in answering client enquiries and provide advice.

• To ensure that the Bureau premises and equipment are maintained to as high a standard as possible and that all requirements of Health & Safety legislation are met.

• Seek opportunities for press and media coverage to promote and highlight the work of the CAB.

• Provide the Board with reports and policy guidance as required.

• Ensure that the Bureau makes statistical, legal, and social policy returns to CAS to adhere to membership requirements.

• Ensure that all returns to statutory bodies are completed accurately and timeously to ensure legal compliance.

• Ensure that Bureau conducts local social policy work as required.

• To keep abreast of latest developments within the advice and charity sector and discuss any changes required at Board meetings.

• Organise and prepare necessary paperwork for Board members for the bi-monthly or as required, Board meetings.

• Liaise with accountant re annual accounts and payroll.

Management of Bureau IT facilities

• Have overall responsibility for and ensure the effectiveness and secure use of all IT, communication systems, and procedures to ensure the smooth operation of Bureau objectives.

• Ensure that all staff and volunteers have access to, and are adequately trained in, the Bureau IT systems and software applications to perform their duties effectively.

• Advise the Board, on matters of IT planning, security, maintenance, and budgeting.

• Ensure and fully adhere to all aspects of GDPR for full compliance and provide regular training to all users to avoid data breaches.

To undertake any other reasonable tasks as requested by the Board.

About Us

Samaritans of Edinburgh and the Lothians is a registered Scottish charity whose vision is that fewer people die by suicide. Based in Edinburgh, our volunteers provide confidential emotional support 24/7 via phone, email, and online chat. Our branch is run almost entirely by volunteers and we operate a successful charity shop, which is our largest regular income source.

Our Mission

• To provide 24/7 confidential emotional support for anyone struggling to cope.
• To provide people with somewhere to turn to and get support when they need it most.
• To collaborate with Samaritans Central Charity and affiliated branches to further these objectives.

Organisational Structure

• The Board of Trustees includes the Branch Director, Secretary, Treasurer, and up to eight elected trustees, all unpaid volunteers.
• The Branch Leadership Team (BLT) manages day-to-day operations.
• The Board meets at least four times a year, often more frequently.

The Role: Accountant

We are seeking a paid, part-time Accountant to support our voluntary Treasurer. This is a key role in ensuring the financial health and compliance of our branch and shop.

Full job description is available to download below.