Where the role fits in our organisation

Our Partnerships and Communities Group are responsible for our work with the third sector, partners and communities across Dumfries and Galloway. The group leads on community insights and involvement, Locality Hubs, sector advice, training and development, building sector capacity, encouraging community involvement and representing the third sector. Key partnerships are with Dumfries and Galloway Council, NHS Dumfries and Galloway, Community Planning, Scottish Government and national sector bodies. The team includes Lead Officers, Development Officers, Support Officers, Coordinators and professional advisors.

What You'll Do

We are looking for a colleague who is passionate about the best start for all our children, the importance of community-led neuro-diverse support around families and who recognises the essential role the third sector plays in achieving positive outcomes for people across Dumfries and Galloway. You will lead our new partnership project focused on the delivery of a community-led model of support for neurodivergent children, young people and their families. Working closely with families, third sector and statutory partners, you will lead this exciting project from through implementation to evaluation, sharing and embedding the learning across our cross-sector partnership.

What You’ll Do

• Work alongside third sector organisations supporting a diverse range of families, children and young people, with a focus on listening to their neurodevelopmental needs.
• Work closely with cross-sector partners to build a community-led pathway to advice and support that is accessible, inclusive and easy to navigate.
• Identify third sector training needs; working closely with all partners to co-design, deliver and evaluate a programme of accredited training to meet the identified community need.
• Plan, implement and evaluate community engagement activities, workshops, and meetings in a variety of informal settings.
• Work in a way that facilitates the delivery of safe, effective, rights-based and person-centred practices.
• Work within community engagement competencies and local and national guidelines.
• Collaborate with staff across all agencies, developing and maintaining good relationships and clear lines of communication.
• Effectively prioritise workload, recognising the requirement to be flexible whilst working alongside the third sector and community members.
• Be involved in the delivery and collection of outcome measures related to the programme of work.
• Contribute to partnership working using knowledge, data and insights from across the sector to better inform decision making.
• Represent the third sector/TSDG at partnership meetings.

More about you

• You will be able to demonstrate your experience of leading programmes in the third sector and/or cross sector
• You will be able to show your understanding of family engagement or community work and be able to evidence best practice in participatory working
• You will be able to show your approach to effective and compassionate leadership, achieving outcomes and demonstrating impact.
• You will bring a keen interest in building and sharing knowledge, particularly in relation to good practice and to new policy.
• You will be able to show examples of effective application of key skills, including organisation and planning, problem solving and communications.
• You will have had experience of building effective professional relationships inside and outside of your organisation.
• You may have had experience, knowledge or lived experience of neurodivergence

Given the nature of this role in community and family engagement, PVG registration is required.

TACT is looking for one exceptional and experienced individual to become a member of the team.

Third Sector Organisations (TSOs) across North Ayrshire are operating in an increasingly challenging environment, with rising demand, limited resources, and growing strategic responsibilities. Alongside this, a new community-led consortia programme is being established to reduce child poverty through coordinated, person-centred support. To help the sector respond collectively and effectively, the Strategic Support Officer will act as both a shared strategic resource and the central coordinating role within this partnership.

The postholder will strengthen strategic capacity across participating organisations, enable more efficient cross-organisation collaboration, coordinate shared initiatives, and ensure the third sector’s collective voice is clearly represented in local decision-making. Working directly with Chief Officers and frontline delivery leads, the postholder will help translate shared learning into stronger pathways, reduced duplication, and a more joined-up experience for the families and communities we serve.

About TACT:

The Ayrshire Community Trust (TACT) is a charity based in North Ayrshire that provides programmes and projects that make a difference to people’s lives by encouraging, supporting and promoting community action.

In recent years we have grown from a small but very well established and respected service, to being a major contributor of diverse care and support services across Dumfries and the wider region; currently these include:

• Community enablement service for people living with physical disabilities
• Rehab support for people who have an acquired brain injury
• SDS Brokerage Service
• Payroll Service

We pride ourselves on our creativity, flexibility and willingness to think outside the box with the support we offer.

If you’re looking for the next step on your career in social care, you’ve just discovered it.

About the role

We are looking for a Service Manager who can provide the leadership to consolidate our achievements to date and to seek out opportunities to build upon these. You will manage an established and highly motivated team which encompasses a diverse range of skills and responsibilities, ensuring that people in D&G continue to benefit from our exceptional person-centred support.

Responding to need is important to us and you will be a champion of the local community, with the curiosity, vision, and confidence to search out and nurture new opportunities. You should be someone who is keen to implement innovation while maintaining a positive environment.

This role is a gift for someone who would like to put a vision into practice. You will be:

• Ensuring service delivery meets protocols and customer needs.
• Overseeing staff recruitment, training, performance, rotas, and disciplinary processes.
• Budgetary and financial controls: reviewing accounts, authorising purchase orders, monitoring assets and expenditure.
• Ensuring statutory and regulatory requirements are met (e.g., adult/child protection, Care Inspectorate annual returns).
• Promoting and developing the service, seeking new referrals, leading business development and risk assessments.
• Conducting investigations into concerns or complaints, and liaising with relevant authorities when required.

What We’re Looking For

• Qualification: SVQ 4 Health & Social Care (or equivalent) AND a relevant management qualification.
• Proven leadership experience in a care environment, with strong understanding of service delivery, staff management, budgets and regulatory frameworks.
• Excellent interpersonal skills: you’ll engage with customers, families, social work and local authorities.
• Strategic thinker with the ability to develop and promote services, manage change and mitigate risk.
• Comfortable working across a variety of tasks (from operational/administrative to strategic) and dealing with both routine and complex issues.
• Able to demonstrate passion and commitment to our values and cause

Working with Capability Scotland brings you lots of benefits:

• Competitive salary - £41,717.00 per annum
• We offer a fully funded SVQ – a qualification which is yours for life.
• 37 days holidays per year.
• Free PVG checks throughout your employment.
• Up to 8% company contribution pension scheme.
• Up to 3 x annual salary death in service.
• Perks at Work – shopping discount scheme.
• Cycle to work scheme.
• 24/7 employee assistance programme.
• Working for us means you would qualify for Blue Light & Concert for Carer discounts