This is a fantastic opportunity for a motivated and positive individual to help people using our foodbank to access our emergency food provision. The Service Co-ordinator is at the frontline of our crisis service. As the first point of contact for our service users and referral partners you must be a confident communicator who can work well managing multiple tasks in an extremely busy environment.

Duties will include processing requests for emergency food support received via phone, email and online. You will be taking care of day-to-day contacts and building relationships with partners, service users with regards to our crisis service.

Key responsibilities:

The Service Co-ordinator will:

• Manage referrals for all food bank parcels from agencies and partners via telephone and email
• Act as the main point of contact for service users. Gather any special requests, or information relating to specific needs so volunteers can tailor parcels accordingly
• Signpost service users to other support services, as appropriate
• Plan and co-ordinate daily deliveries including organising drivers, notifying service users and scheduling routes
• Collate all referral paperwork so data can be logged efficiently and in compliance with Trussell guidelines
• Liaise with referral agencies to help resolve any issues as they arise
• Onboard new referral partners
• Maintain and create records on our data collection system relating to referrals
• Collate articles and issue a regular newsletter for our referral partners
• Ensure referral partner contact information and user data is reviewed and updated regularly (usually on a quarterly basis)
• Bringing to the attention of your line manager any safeguarding concerns regarding the day-to-day referrals
• Undertake any other duties that may be reasonably expected to fulfil the role

About you

To succeed in this role, you must have the following skills and experience:

• Experience of engaging with and supporting partnership work with other organisations
• Ability to work as part of a team and on own initiative
• Excellent communication skills
• Experience in handling difficult conversations
• A willingness to work flexible hours
• Understanding of confidentiality practices and GDPR guidelines
• Ability to work to tight timescales under pressure
• Ability to multitask
• Demonstrable professionalism
• A positive and proactive team-player actively contributing to a strong and committed staff and volunteer team
• Demonstratable empathy, non-judgemental, and committed to always preserving the dignity of clients and in every interaction
• As an emergency food service, you may be dealing with people who are often in distress so the ability to deal with people sensitively and with compassion is required

Key Competencies

• Highly organised and self-motivated
• Adaptable and proactive
• Good IT skills – including google suite and office packages/excel
• Committed to the values and mission of East Lothian Foodbank

Reporting to: Operations Manager.

Benefits

• Accredited real Living Wage Employer offering competitive salary
• Annual leave: 32 days including 9 bank holidays (pro rata)
• Pension: ELFB is a member of the NEST Pension Scheme. The successful candidate would be enrolled within the pension scheme 3 months from the joining date. Further information about Employer Pension obligations can be found at nestpensions.org.uk/schemeweb/nest/aboutnest/pensions-are-changing/auto-enrolment.html
• Employee assistance programme - the successful candidate will be enrolled into our assistance programme provided by Hospital Saturday Fund on completion of probation. This gives access to a range of employee welfare, mental health and financial support. Including money towards specific private health treatments and access to a range of discounts through Perk Box.
• Business travel: 45p per mile paid for business travel
• Financial contribution to activities that support your health and wellbeing

Are you passionate about making a difference to the lives of young people? Do you want a flexible, varied and meaningful job in a supportive team? Do you value great employee benefits such as generous holidays and an annual training budget? Apply to join us!

Bridges Project is a leading youth work charity that helps young people aged 12-25 in East Lothian and Midlothian overcome challenges and adapt to adulthood. Since 1984, we have helped young people develop their life skills, improve their educational attainment and move into employment or further education. Join our team and take pride inspiring young people!

We have a vacancy for a Support Worker to deliver a support programme to young people aged 13 – 21 from East Lothian who are experiencing a wide range of challenges including family poverty and family substance use.

The successful candidate will:

• Support young people in areas such as reducing social isolation and improving mental health
• Provide mentoring support to young people enabling them to engage in activities within their local communities

This is an exciting position in which the successful candidate will take pride in developing a programme of delivery which will improve the lives of young people in East Lothian.

It is essential that candidates have a full, clean driving licence and constant use of a car. Membership of the PVG scheme will be an essential requirement of the post. A contributory company pension scheme is offered with a 10% employer contribution.

Are you passionate about making a difference to the lives of young people? Do you want a flexible, varied and meaningful job in a supportive team? Do you value great employee benefits such as generous holidays and an annual training budget? Apply to join us!

Bridges Project is a leading youth work charity that helps young people aged 12-25 in East Lothian and Midlothian overcome challenges and adapt to adulthood. Since 1984, we have helped young people develop their life skills, improve their educational attainment and move into employment or further education. Join our team and take pride inspiring young people!

We have a vacancy for an Employability Support Worker to deliver an effective casework and group

work service to young people experiencing a range of challenges such as non-attendance at school,

low attainment, lack of confidence, poor mental health and family poverty.

The successful candidate will:

• Support young people to gain employability skills, life skills and accreditation; helping them in to work, apprenticeships, further education, training, work experience and volunteering
• Provide training to groups of young people alongside individual support to address particular barriers

This is an exciting position in which the successful candidate will take pride in developing a programme of delivery which will provide young people with clear pathways to positive destinations.

It is essential that candidates have a full, clean driving licence and constant use of a car. Membership of the PVG scheme will be an essential requirement of the post. A contributory company pension scheme is offered with a 10% employer contribution.

Shakti is a feminist Black Minority Ethnic (BME) voluntary organisation which offers information, advocacy, emotional/practical support and refuge/temporary accommodation to all Black Minority Ethnic women and their children, who are experiencing or fleeing domestic abuse. These positions offer an opportunity to make a meaningful difference by providing guidance, advocacy, and resource coordination. The ideal applicant will possess strong organisational skills, leadership qualities, and experience in social services or related fields. A background in public health, teaching, or administrative roles is highly desirable. These roles involve managing case files, developing support plans, and collaborating with various stakeholders to ensure clients receive comprehensive care.

The post holder will support BME women, their children and young people experiencing and/or fleeing domestic abuse or forced marriage. Applicants will ideally have a minimum of 2 years’ experience of working with BME Communities and hold a minimum of SVQ Level III (SCQF Level 6 or above) in Social Care or relevant qualification such as degree in Social Work or Community Education and be speakers of a BME community language; preferably Hindi, Urdu, Punjabi, Bengali, Arabic or African or East Asian languages . Applicants must have sound knowledge and understanding of equalities issues and the issues affecting BME women, children, and young people, understanding of the legislative and cultural issues surrounding BME specific Gender-Based violence, domestic abuse, honour-based abuse such as forced marriage and female genital mutilation, and their effects on BME women, their children, and young people.