Are you an experienced leader with a passion for delivering high-quality advice and driving meaningful change? Join
Shelter Scotland as our Head of Services and be a part of the Community & Services
Management Team, playing a key role in shaping and delivering our Strategic Plan.
About the role
This post is responsible for the management and development of the Housing Law Service, the Telephone & Online
Advice Services and the Central Support team within Community & Services. Collaboration and joined up
working are vital to effectively support the delivery of the Shelter Scotland Strategic Plan.
Role specifics
As Head of Services, you’ll share responsibility for leading Shelter Scotland’s Community & Services department,
helping to develop and deliver our annual operational plan in line with our Strategic Plan. You’ll work across
teams to deliver key projects and programmes, ensure strong governance, quality and compliance, and use evidence
and insight from our services to drive improvement and influence change. You’ll jointly lead high-quality advice
services, take shared responsibility for safeguarding, manage budgets effectively and support income generation
by building strong internal relationships and contributing to compelling cases for support.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and
interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to
work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself
and achieve success based only on your merit.
About the team
Shelter Scotland is a one of six Directorates of Shelter. Led by the Director of Shelter Scotland, the Directorate
comprises two departments: Community & Services and Communications & Advocacy. Both departments are led
by an Assistant Director.