About Us:

Roxburgh and Berwickshire CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of staff and volunteers working over 4 locations (Eyemouth, Duns, Kelso, and Hawick) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decision and feel empowered to improve their personal circumstance.

Job description:

The Money Advice Worker is responsible for quality of advice and delivery of the money advice service provided by Roxburgh & Berwickshire CAB.

Key Responsibilities

• Providing money advice casework service to clients, undertaking detailed casework on their behalf
• Providing support for money advice within the CAB Generalist service, including to both staff and volunteers.

About our Bureau

South West Aberdeenshire Citizens Advice Bureau is a Charity registered in Scotland (No. SC037679) and was incorporated as a Company Limited by Guarantee (No. SC365959) in September 2009. Authorised and regulated by the Financial Conduct Authority FRN 617487. ICO Registration Z1946138.

Registered Office: Suite 2, First Floor Offices Westhill Shopping Centre, Old Skene Road, Westhill, Aberdeenshire, AB32 6RL

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

South West Aberdeenshire Citizens Advice Bureau serves a diverse geographic area spanning from Westhill to Braemar, covering approximately 1,200 square miles with a population of around 58,000 residents across multiple small towns and villages.

We are a volunteer-led organisation.

We provide free, impartial, confidential, impartial, and accessible advice to people, providing up to date advice on Benefits, Consumer, Debt, Food Poverty, Education, Employment, Money Advice, Housing and Utilities.

About the Job

This is a new position, made possible by generous funding support from the Bank of Scotland Foundation, and the postholder will be responsible for leading on our volunteer recruitment, training, and support work. This role provides a fabulous opportunity to be part of a team that makes a real difference to people’s lives every day, enabling local communities to be part of a community service. This position will be managed by our Deputy Manager.

Responsibilities

The role will support our vision of being a volunteer led Bureau. Responsible for developing a range of learning, systems and resources identified through our volunteer strategy and through collaboration with others.

The overarching aims of the role is to support the Bureau:

• recruit, retain and support diverse volunteer roles.
• embed a future proofed model to volunteering that increases a range of accessible volunteer opportunities.
• attract a more diverse range of volunteers, to support the network to continue their work to be an inclusive volunteer network.
• ensure volunteers are supported to have the best experience.
• Gather evidence of impact that volunteering makes.

The postholder will lead and contribute to areas of development that includes resources and opportunities to recruitment, retention, and well-being of volunteers. In collaboration with Citizens Advice Scotland Volunteer Development Team, you will ensure best practise in volunteer management and contribute to research and development, as appropriate. You will engage with external partners and support and/or lead facilitation at meetings, events, and workshops.

This role offers the opportunity to work at the heart of supporting our Bureau’s mission and to make an invaluable contribution to citizens lives.

Employee benefits

SWACAB offers excellent terms and conditions, including a total of 28 days leave and a pension scheme with an 5% employer contribution (after probation). SWACAB is an inclusive employer considering flexible working arrangements where appropriate.

About Money Advice Scotland

The times we live through are frequently described as unprecedented.

A century pandemic and the cost-of-living crisis has magnified and entrenched inequality.

But it has also shown that change can happen rapidly and can make a real difference.

We need change. We need new ideas when old solutions cannot solve new problems.

Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.

We believe we will achieve this by supporting the advice workforce, empowering citizens to get help and support, and advocating for fairer policy.

About the role

Our Financial Wellbeing Team works towards the strategic aim of improving financial health and wellbeing.

We do this by delivering evidence-based money guidance to several audiences, including schools, colleges, communities, and workplaces.

We also deliver financial wellbeing training to professionals, administer our e-learning modules and create a wide range of digital resources so that people can access financial information in a format that is most suited to their needs.

Full details are available in the job description below.

About Money Advice Scotland

The times we live through are frequently described as unprecedented.

A century pandemic and the cost-of-living crisis has magnified and entrenched inequality.

But it has also shown that change can happen rapidly and can make a real difference.

We need change. We need new ideas when old solutions cannot solve new problems.

Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.

We believe we will achieve this by supporting the advice workforce, empowering citizens to get help and support, and advocating for fairer policy.

About the role

Our Financial Wellbeing Team works towards the strategic aim of improving financial health and wellbeing.

We do this by delivering evidence-based money guidance to several audiences, including schools, colleges, communities, and workplaces.

We also deliver financial wellbeing training to professionals, administer our e-learning modules and create a wide range of digital resources so that people can access financial information in a format that is most suited to their needs.

This role will be a key part of the team offering prevention approaches with communities, schools and individuals. In addition it will provide follow-up after a financial solution to ensure sustainable outcomes.

This role involves a new and innovative prevention approach thanks to funding from the Robertson Trust.

Full details are available in the job description below.