As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trust’s overarching aim is to tackle social and economic disadvantage and impact on tenancy sustainment within the communities served by WSHA. We want a staff team and Board that shares our values and puts customers at the centre of service delivery.

Willowacre Trust are looking for new Retirement Assistant for their sheltered housing complex in Bulldale Place, Yoker who shares our values and will use them to guide the way they work on a daily basis.

At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,500 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.

Our values - respect, inclusive, integrity, improvement and support - guide everything we do.

We’re also proud of our people:

• 84% of staff say WSHA is a great place to work
• 40 days annual leave, plus hybrid flexibility
• Investors in People Gold accreditation, reflecting our dedication to wellbeing
• Free access to a comprehensive Employee Support Service
• Healthcare plan for you and your family
• Cycle to work scheme and secure bike storage
• Free flu jags and annual health checks

About the Role

The post holder will provide enhanced housing management services to older tenants living in retirement/sheltered housing accommodation.

Driven by compassion and kindness, you will build positive relationships with older tenants. You will encourage tenants to participate in groups, events and decisions which affect their lives.

The core hours for the provision of this service are generally between 9 am until 1pm Monday to Friday, although some flexibility on start and finish times would be considered.

You will play a key role in:

• Providing advice and assistance to encourage tenants to maintain the condition of their tenancy.
• Encouraging tenants participation in issues that affect them and the community they live in.
• Assisting tenants to resolve or prevent housing debt by signposting to appropriate support including Money or Energy Advice Services and other internal and external support services
• Welcoming new tenants by providing a new tenant visit to all new retirement/sheltered housing tenants, assisting them to settle and get the most out of the retirement site

About You

• Excellent communication and engagement skills including face to face and telephone liaison’.
• Competent IT and office 365 skills, includes the use of outlook
• Experience of delivering older people’s services or similar
• Experience of working in partnership with internal and external agencies to meet the needs of older people
• Experience of providing advice and assistance encouraging tenants to maintain the condition of their tenancy

Inclusive Employer

We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.