Are you interested in:

• people and making a real difference to their lives?
• fairness in housing?
• influencing change?
• supporting staff and tenants?
• promoting our Values?
• collaborating with others?
• providing insight and strategic direction?
• improving people’s lives?
• the well-being of local communities?

Then you might be what we are looking for, as a new voluntary Board Member of Manor Estates Housing Association. We are particularly interested to hear from people with skills, knowledge, or experience in:

• Accountancy (preferably a qualified accountant with experience of RSLs)
• Housing Management
• Asset Management
• Procurement
• ICT
• Community Engagement
• Third Sector experience
• Equality, diversity and inclusion

Our Board are voluntary but we pay reasonable out of pocket expenses including transport and childcare costs.

We are particularly interested in ensuring that our Board is diverse and representative of the communities that we serve.

Previous board experience is beneficial but not essential as we offer an induction and training programme. Our Chair carries out annual reviews with all Board members to ensure we are offering appropriate levels of support.

You will have opportunities to attend external conferences and events.

About us

We own and manage over 1,000 social and 95 mid-market rent properties, as well as providing factoring services to 1,700 owners operating throughout Edinburgh.

We also have a small number of properties in Fife.

manorestates.org.uk

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

The Facilities Services Operative is responsible for delivering excellent customer service, actively assisting and supporting the delivery of sustainable tenancies and neighborhoods. Key duties include cleaning communal areas, conducting security patrols, handling minor repairs, supporting residents, and promoting health and safety practices. A proactive attitude, teamwork, and strong communication skills are essential.

Key Tasks

1. Providing effective customer service to those accessing our services. This will include a range of mobile and desk-based duties / services, resident engagement as primary on-site point of contact for dealing with estates / facilities issues as they arise.
2. Support residents accessing wider GWHA services, referring issues to other staff as appropriate.
3. Undertake a range of facilities duties including but not limited to effective cleaning of common areas, litter picking, fire safety actions, and waste management aligning with our processes.
4. Undertaking security patrols across the site, ensuring effective security presence, accurate incident monitoring and reporting, including appropriate internal escalation to line managers / summoning appropriate service as required.
5. Contribute to handyperson / neighbourhood support duties including but not limited to changing, lightbulbs and smoke alarm batteries, hang curtains, within occupied homes, clean and clear void properties as appropriate to reflect our service offering in these areas.
6. Minor ad-hoc duties as required e.g. unblocking a chute, graffiti removal, turn off a stop cock. Painting of common areas.
7. Positively promote, adopt and shape routine Health & Safety control measures.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

Post subject to satisfactory Disclosure Check.

Cassiltoun are committed to regenerating our community not only through first class housing services but by our wider community development work. We also work closely with our subsidiary companies and in partnership with other organisations and agencies.

The Community Team deliver a range of projects that respond to community aspirations and seek to address local issues through an asset-based community development approach. This includes community art initiatives, a community woodland project (Castlemilk Park), digital inclusion support, youth work, health and wellbeing activities, a large number of events, community gardening, community food initiatives, and a volunteer development programme – at the centre of all of these is participation and involvement from the local community.

This is an exciting time to join the Castlemilk Park Project as we have recently become a Local Nature Reserve.

Do you want to play a role in improving the lives of others?

We are an established and respected Registered Social Landlord, providing quality, affordable homes and services in the West End of Glasgow.

We are a growing business, providing more affordable homes to meet local housing need. We are looking for new members who have a range of skills and qualities to join our experienced Board who set the strategy of what we do – we believe that great people make a difference to our business.

As part of our commitment to equality and diversity, we welcome interest from candidates from a wide range of backgrounds who are committed to our objectives. We would be particularly keen to hear from you if you have relevant experience in customer service, communications, information technology, property, human resources or housing.

We are financially sound, consistently one of the best performing housing associations in Scotland and committed to continuous improvement. We have a clear customer focus, commercial insight and commitment to working in partnership with others to deliver positive outcomes.

This is a voluntary position, but a rewarding role. We support Board members through induction, training and development. If you can commit to attending up to ten meetings per year, we would love to hear from you. We hold our meetings face-to-face, in the evening, within our offices at Mansfield Street in Partick, Glasgow.