This post will lead the day-to-day operational delivery of Scottish Families national Helpline and ‘Click & Deliver’ take-home Naloxone service, along with supporting the delivery of our national Bereavement Support service. The role also involves partner/referral pathway development across Scotland to promote family support and harm reduction for anyone affected by someone else’s alcohol or drug use.

The post will be based at Robertson House, Glasgow – Scottish Families’ national office. (Note that staff are currently working between home and office). This is a national post which includes some travel across Scotland. Due to the nature of this post, access to a car is essential. Hours worked will be in line with service delivery requirements, including evenings and occasional weekends when required.

The post will be part of the Scottish Families’ staff team and be supervised by the Senior National Family Support Practitioner. The post line manages and is supported by Helpline Support Workers (currently two posts, 2.0 FTE) and Helpline Volunteers.

The post-holder will be responsible for leading the day-to-day operational delivery of the Helpline, which is a single access point for information, signposting and listening support, and where appropriate a referral can be facilitated to Scottish Families local and national support services and to external partner family support services. The helpline encompasses multi-channel access including responding to inbound calls, emails, webchats, online website portal requests and providing outbound calls when callbacks requested. The role is responsible for fulfilling Click and Deliver naloxone requests, naloxone reporting, delivering overdose awareness and naloxone training, and maintaining and sharing knowledge about emerging drug trends and harm reduction. The post also includes supporting the delivery of our national Bereavement Support Service, which provides listening support and information to anyone aged 16+ who lost someone through a drug-related or alcohol-related bereavement. The service also facilitates access to accredited counsellors across Scotland who provide a programme of bereavement counselling. Finally, the role involves developing and maintaining partner/referral pathways across Scotland.

We are seeking applicants who are educated to degree level in a relevant subject or equivalent professional qualification/ experience; with experience of providing listening support via telephone, webchat and online chat methods, and providing support in a health and social care, mental health, substance use or trauma support service/ organisation. Candidates should have experience of line management and team support, whilst experience of naloxone ‘train the trainer’ training is an advantage. Applicants should have knowledge of issues for families affected by substance use and bereavement, as well as drug and alcohol awareness. It is helpful to have knowledge of emerging substance use trends and harm reduction. We are seeking an excellent listener with strong organisational skills and the ability to support individuals from diverse demographics.

You can find out more information about our work in ‘The Cost of Loving, our Strategic Plan 2023-26 and ourImpact Report 2023-24.

The Organisation

Engender is Scotland’s leading intersectional feminist policy and advocacy organisation. We work to dismantle gender inequality and to secure equal access to power, safety, resources and rights for all women.

The Role

This role will lead on the development and delivery of Engender’s Equal Representation project. The post-holder will identify opportunities to influence policy and practice and advocate for changes within political parties, democratic institutions and wider culture that will enable greater representation and participation of women in all their diversity. The role will support the realisation of Engender’s strategic aims and the post-holder will work closely with Engender colleagues to support the organisations wider work.

The Candidate

The role requires knowledge of Scotland's political landscape and how political parties function coupled with an ability to build and maintain effective partnerships and stakeholder relationships. We value strategic thinking and the ability to provide vision and direction for initiatives.

An understanding of intersectional feminism and a strong commitment to promoting equality are essential.

The successful candidate should have experience of delivering training to a range of audiences.

Strong communication and interpersonal skills are crucial, as is the ability to work collaboratively within a team while also managing independent tasks and multiple priorities.

Key Responsibilities:

• Supporting the delivery of Engender’s strategy for equal representation in collaboration with wider team
• Monitoring developments in women’s equal representation in Scotland
• Identifying and acting on opportunities to influence policy, practice and culture to achieve equal representation and advocating for changes that will have a positive impact on women’s representation and participation in politics
• Identifying and acting on opportunities for campaigning on specific issues or policy areas relating to Equal Representation
• Maintaining strong relationships with key figures across the political sphere including within political parties, local government, Scottish Parliament, Scottish Government
• Working collaboratively on equal representation with partners across the women’s & equalities sector in Scotland and UK
• Coordinating partnership projects to deliver shared goals (including the Equal Representation Coalition)
• Representing Engender in working groups, projects, at events and other engagements
• Supporting and contributing to the wider work of Engender
• Tracking project outcomes and preparing reports for funders

Required Skills and Experience

• A sound understanding of how political parties function;
• Experience of delivering training;
• A sound understanding of intersectionality and how women experience multiple discriminations;
• Experience of developing effective partnerships;
• Clear writing style, and ability to communicate complex issues simply;
• Excellent inter-personal and communication skills;
• Verbal communication skills, including delivering presentations;
• Excellent organisational skills and the ability to prioritise workloads and meet targets;

Desirable Skills/Experience:

• Experience of networking at a national and local level;
• Experience of political activism;
• Demonstrable commitment to equality across all protected characteristics.
• Ability to collate and analyse data.

This is a full-time position of 35 hours per week (Engender is currently trialling a 4-day working week. During the trial working hours will be reduced to 30 per week with no impact on salary. The outcome of the trial will determine whether Engender adopts this approach in the longer term.) This is a temporary post for 12 months and is not expected to be continued.

Benefits

Competitive salary £30,663.63

39 days annual leave, including bank holidays (36 days pro rata during 4-day week trial)

Auto-enrolment into Engender’s pension scheme with 8% employer contribution

Flexible working opportunities and access to services and resources to support your wellbeing

As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trust’s overarching aim is to tackle social and economic disadvantage and impact on tenancy sustainment within the communities served by WSHA. We want a staff team and Board that shares our values and puts customers at the centre of service delivery.

Our staff are at the heart of our business and we support them to be their best which is demonstrated with 84% of staff saying Willowacre Trust and WSHA is a good place to work.

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black, asian or minority ethnic background.

Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme.

We are committed to achieving high standards of quality in recruitment and to ensuring that our appointments are made solely on the basis of merit and that you are treated in a fair and equitable manner.

We are looking for a new Community Hub Coordinator who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Community Services Manager.

The post-holder will play a key role in ensuring the management, development and smooth operation of Barrowfield Community Hub, MUGA and play park. Working closely with colleagues and external partners the Community Hub Coordinator will ensure that the Community Hub is a vibrant, well managed facility, with a wide range of activities, groups and events for the benefit of local people, anchor tenants and those booking community spaces

You should:

• Have experience of managing a Community Hub and ensure the effective day to day operation for the benefit of the community, anchor tenants, external organisations and other users of the building

• Ensure effective maintenance of the building, grounds and play areas- including repairs and supervising contactors and others regarding work in the building

• Have good literacy and numeracy skills with the ability to collate and analyse information, maintain written records and write reports

In 2023, the ALLIANCE adopted a new, five-year strategic plan and since 2024 we have been strengthening the way we effectively evaluate and report on the impact of our activity to share learning, influence decision-makers, and strengthen reporting.

To continue this work, we are seeking a dynamic and creative Impact and Evaluation Manager to undertake and support impact planning at individual, programme and organisation level, providing practicable support to enable and evaluate impact and help embed a culture of evaluation impact and knowledge exchange.

You will have previous experience of developing and supporting research impact and knowledge exchange activity, and of reporting on research activity. You will have strong organisational, analytical and communication skills, and an ability to work effectively with a range of stakeholders internally and externally.

Key Responsibilities:

• Lead the implementation of an organisation-wide approach to evaluating ALLIANCE activity and its impact.

• Work collaboratively with ALLIANCE colleagues and external consultants to develop and refine outcome maps and suitable evidence data-gathering tools

• Support ALLIANCE colleagues to gather accurate and meaningful data linked to our activities, programmes and strategic priorities

• Work with colleagues and partners to develop and embed a consistent approach to evaluation

• Ensure evaluation processes are used effectively to ensure that they provide accurate data and regular, meaningful reports

• Analyse, interpret and communicate monitoring and evaluation information to colleagues, external partners and funders

• Work with ALLIANCE colleagues to create a range of robust and accessible evaluation reports and other outputs from data gathered including the Annual Report and a mid-term review of our strategic priorities

• Support to teams to gather data and develop impact case studies for reporting and communications activities

• Any other duties as dictated by the evolving nature of the ALLIANCE’s monitoring and evaluation work

• Any other reasonable duty as required by senior management.

As an ALLIANCE employee you will benefit from:

• 210 hours annual leave (equivalent of 30 days) (pro rata)

• 13 days public holiday that can be taken flexibly (pro rata)

• Additional leave between Christmas and New Year

• Contributory pension scheme

• Open to flexible working (formal and informal)

• Hybrid working – opportunity to work from home for part of the week

• Enhanced maternity and paternity pay

• Enhanced sick pay

• Employee Assistance Programme

• Learning and development opportunities

• Corporate rates for gym membership

• Time off in lieu

• Cycle Scheme

• Carer Positive Employer

We are a healthy working lives employer and encourage a healthy work life balance and we’re happy to talk flexible working.

The ALLIANCE recognises that in real life, great people don’t always ‘tick all the boxes’. Even if you don’t meet every point on the job description, if this role and our organisation feels like a good fit for you, we still want to hear from you.