To work with the night support worker to provide positive, and practical support to the residents of our service that promotes choice and encourages personal responsibility to maintain a clean environment for all. To ensure the safety of the building and keep secure within the requirements of the service. To assist staff and outside agencies in matters requiring attention on shift.

We are excited to announce a new staff role within Cruse Scotland for a Client Services Co-ordinator. This a great opportunity for someone who is keen to help bereaved people access the right bereavement support at the right time.

About you:This is an ideal role for someone who enjoys being part of a team who are committed to supporting people through difficult times. The role requires someone who has excellent communication skills, who can readily adapt their style to connect with a varied range of people on a day to day basis, including bereaved people; professionals from NHS, Social Work and Education; colleagues; and partner agencies. You will be someone who enjoys being at the core of operations, who enjoys variety and embracing change.

In addition to strong communication skills, you will be highly organised with robust IT skills and have a keen interest in embracing everchanging tech to support our services. You will be confident organising your own workload, managing conflicting priorities and being part of a team working towards a common goal.

About the organisation:We are Scotland’s leading bereavement charity who provide bereavement support to anyone in Scotland who needs us. The range of support includes helpline, individual and group counselling support, children and young people’s services, bereavement support and training to workplaces……and so much more! crusescotland.org.uk

The support services offered to clients are delivered by a volunteer workforce who are trained to professional standards and it’s fair to say that their motivation and commitment is contagious. We value their contributions highly, and ensure an excellent programme of initial and ongoing training, as well as support and development opportunities for them.

About the Role:The Client Services Co-ordinator role will support and improve client services across Cruse Scotland. The post-holder will work closely with the Director of Client Services; our 4 geographical area teams; and our helpline team. Key tasks of the role will include: ongoing co-ordination of client waiting lists; talking with bereaved clients and referrers to advise of all options available; data management and input; and supporting the implementation of changes, where new processes are identified

Areas that we are currently exploring changes within include: reviewing and improving client pathway to support National & local processes, changes to telephony and improvements to client administration systems. It would be expected that the post-holder would play a key part in reviewing and supporting the implementation of these.

Given the nature of the work, ongoing training and supervision is provided.

Your new colleagues: Our volunteer workforce of 250 people are located in communities across Scotland, and are supported by a small but mighty staff team of 22. The staff team comprise a mix of roles and talents, which include the co-ordination of client services, management and training of volunteers, income generation and governance of the charity. As a staff team of 22 we connect fortnightly to ensure a real sense of community and enjoy good relationships across the team

Feedback from our staff satisfaction survey included:

“I haven't been here long but I can confidently say Cruse Scotland is one of the best organisations I have worked for, both from work and flexibility and overall organisation support from all staff and management”

“I find Cruse Scotland to be a very inclusive organisation with a great ethos, responsive to staff and volunteers”

Forth Valley Sensory Centre (FVSC) is a hub where people with a visual and/or hearing loss and their friends, families, carers and the wider community can access quality services and advice from our Charity and partner organisations.

We are looking for a new Development Manager who can identify and , develop new outreach opportunities and expand what we already offer across Forth Valley.

This will be a great position for someone with proven management experience, who is looking to develop themselves under the direct guidance of the CEO. The successful candidate will be a “people person” who communicates effectively internally and externally, with compassion, motivation and the ability to positively influence others.

We would love to hear from you if you are committed to our values, have the ability to promote FVSC to the wider community, help us achieve strategic goals and create positive, lasting impact across Forth Valley.

The Organisation

Forth Valley Sensory Centre is a hub for people with a visual or hearing loss where they and their friends, families, carers, and the wider community can access quality services and advice from partner organisations. The Centre was the first of its kind constructed in the UK and specifically developed for the sensory impaired community.

The Centre provides an array of bespoke services, moulded by end users and their requests of what is most important to them. From digital support to meeting spaces, a sensory garden, café as well as over 30 groups and classes and more- there are never two days the same in The Centre.

The Role

As the Development Manager, you will play a crucial role in identifying growth opportunities, building partnerships and showcasing the services that FVSC can provide on an outreach basis. You will be responsible for developing and executing strategies, creating awareness, and promoting the organisation to communities throughout Forth Valley.

This role requires a blend of internal and external relationship building, strong communication skills and management. To be considered for this role, you must demonstrate experience in leading a team and be able to prepare and present information in accessible formats to engage individuals who could benefit from FVSC services. Communication skills are a vital part of this role, in conjunction with being compassionate, collaborative and inclusive in your approach.

If you think you can thrive in this role and possess the desired qualities and capabilities, please do not hesitate to get in touch by following the below steps to either submit your application or chat to us to find out more.

Everyday people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

You will be part of Scotland’s leading charity providing support to people with chest, heart, stroke and Long Covid conditions, to live life to the full again. Our Community Healthcare Support Service model forms a nationwide network of local support groups, health care professionals, volunteers and one-to-one support teams helping families adjust to life with a heart or lung condition, long covid or after a stroke.

To support the delivery of our ambitious NLHL strategy, CHSS is seeking to appoint a Quality Assurance Lead. In this role, the post holder will have responsibility to lead quality assurance processes within CHSS Community Healthcare Support services and ensure governance is embedded throughout Service Delivery, facilitating a whole system of approach to quality assurance.

The postholder will create an environment in which excellence in care and a culture of transparency is fostered and will be a driving force of transformative change.

CHSS is seeking a strong leader who has knowledge and experience of implementing and maintaining quality assurance frameworks and processes, including clinical governance. Applicants will have a recognised professional qualification/registration within health and/or social care and have excellent communication and organizational skills. Confidence in IT skills and experience working to a high professional standard using own initiative is essential.