This post will lead the day-to-day operational delivery of Scottish Families national Helpline and ‘Click & Deliver’ take-home Naloxone service, along with supporting the delivery of our national Bereavement Support service. The role also involves partner/referral pathway development across Scotland to promote family support and harm reduction for anyone affected by someone else’s alcohol or drug use.

The post will be based at Robertson House, Glasgow – Scottish Families’ national office. (Note that staff are currently working between home and office). This is a national post which includes some travel across Scotland. Due to the nature of this post, access to a car is essential. Hours worked will be in line with service delivery requirements, including evenings and occasional weekends when required.

The post will be part of the Scottish Families’ staff team and be supervised by the Senior National Family Support Practitioner. The post line manages and is supported by Helpline Support Workers (currently two posts, 2.0 FTE) and Helpline Volunteers.

The post-holder will be responsible for leading the day-to-day operational delivery of the Helpline, which is a single access point for information, signposting and listening support, and where appropriate a referral can be facilitated to Scottish Families local and national support services and to external partner family support services. The helpline encompasses multi-channel access including responding to inbound calls, emails, webchats, online website portal requests and providing outbound calls when callbacks requested. The role is responsible for fulfilling Click and Deliver naloxone requests, naloxone reporting, delivering overdose awareness and naloxone training, and maintaining and sharing knowledge about emerging drug trends and harm reduction. The post also includes supporting the delivery of our national Bereavement Support Service, which provides listening support and information to anyone aged 16+ who lost someone through a drug-related or alcohol-related bereavement. The service also facilitates access to accredited counsellors across Scotland who provide a programme of bereavement counselling. Finally, the role involves developing and maintaining partner/referral pathways across Scotland.

We are seeking applicants who are educated to degree level in a relevant subject or equivalent professional qualification/ experience; with experience of providing listening support via telephone, webchat and online chat methods, and providing support in a health and social care, mental health, substance use or trauma support service/ organisation. Candidates should have experience of line management and team support, whilst experience of naloxone ‘train the trainer’ training is an advantage. Applicants should have knowledge of issues for families affected by substance use and bereavement, as well as drug and alcohol awareness. It is helpful to have knowledge of emerging substance use trends and harm reduction. We are seeking an excellent listener with strong organisational skills and the ability to support individuals from diverse demographics.

You can find out more information about our work in ‘The Cost of Loving, our Strategic Plan 2023-26 and ourImpact Report 2023-24.

Join SAMH and make a difference in Mental Health across Scotland

Are you an accomplished fundraising professional with a passion for driving growth, inspiring teams, and creating meaningful change?

SAMH (Scottish Action for Mental Health), believes in mental health and wellbeing for all. The team are now looking for a dedicated and committed Community and Events Fundraiser to join their dynamic team and drive fundraising efforts during an exciting and impactful period for SAMH.

About SAMH

SAMH (Scottish Action for Mental Health) is Scotland's leading mental health charity, dedicated to improving the lives of individuals affected by mental health issues. Founded in 1923, the charity strives to create a society where mental health is valued, understood, and supported. With a commitment to innovation and collaboration, SAMH is at the forefront of mental health advocacy, ensuring that everyone has access to the support they need to lead fulfilling lives.

What will you do as Community and Events Fundraiser?

This role is part of SAMH's dynamic Income Generation department, which plays a vital role in driving the financial growth and sustainability of the organisation. Reporting to the Community and Events Fundraising Manager, the Community and Events Fundraiser is a pivotal role, responsible for driving income generation by maximising community fundraising within the East of Scotland. The post holder will do this through the development of excellent local relationships, creating opportunities to give, and positioning SAMH as the charity of choice within the community.

Key Responsibilities:

Fundraising and Income Generation: Identify and develop local fundraising opportunities, exceeding income targets by promoting community participation and securing support from various groups.

Supporter Engagement and Stewardship: Build and manage lasting relationships with supporters, delivering excellent stewardship experiences through personalised communication and effective engagement.

Community Event Management: Organise and attend local events, representing SAMH to raise awareness, build partnerships, and maximise fundraising potential.

Volunteer Development: Recruit, manage, and motivate volunteers, encouraging their active involvement in community fundraising events and initiatives.

Data Management and Reporting: Maintain accurate supporter records on the CRM system, ensuring compliance with data protection regulations and producing detailed reports.

What does SAMH need from you?

1. Experience:

• Demonstrable success in building effective relationships with people.
• Experience in recruiting supporters for events.
• Understanding of and commitment to involving volunteers in community fundraising.
• Demonstrable success in building effective relationships with people.
• Proven experience of working to and exceeding income or engagement targets.

2. Key Skills and Attributes

• Excellent negotiation, communication, and presentation skills, with the ability to engage diverse stakeholders.
• Strong planning and multitasking skills to manage events, meet deadlines, and handle competing priorities.
• Ability to work effectively within a team and across departments, contributing to shared goals and maximising fundraising potential.
• Understanding of current legislation, policies and issues affecting fundraising and the charity sector including GDPR.

What is in it for you?

You will work in a supportive environment and will be provided with a full induction and training opportunities. You will be given the chance to develop your knowledge and skills, as well as develop professionally. Some of the benefits include;

• 30 days annual leave rising to 33 after 5 years’ service (+4 public holidays). Pro Rata
• 2 paid wellbeing days off per year to use on what matters to you. Pro Rata
• Funded continuous learning and development opportunities, access to over 100 courses online in addition to classroom and virtual training sessions.
• Workplace pension scheme and Life Assurance policy from day one.

Founded in 1923, we’ve been working to improve Scotland’s mental health for more than 100 years. From national services, like our confidential Infoline and online wellbeing support Time for You, to our 70 services based in communities across Scotland, we work every day to support better mental health and wellbeing.

We are a service provider and a campaigner. We’re proud of this.

We listen to what matters locally, and we campaign nationally – for the changes, big and small, that can make all the difference in life. Because now, more than ever, we need to make change happen. We take action for Scotland’s mental health.

About the Role

It is an exciting time to be joining SAMH as we launched our new four-year plan ‘Taking Action, Creating Change’. Our new plan, prioritising the needs of people, places and communities, reflects the urgent need for progress, as we know that mental health challenges are at an all-time high in Scotland.

For that reason, we launched our first ever major appeal. We are aiming to raise £10 million over the next three years to transform access to mental health support within communities across Scotland, putting our belief into action, that everyone with a mental health problem should be able to “ask once and get help fast”. This ambitious and bold solution will see SAMH opening a network of walk-in mental health hubs and outreach programmes across Scotland. The Nook

from SAMH - Your Place for Mental Health Support. The Nook

The Nook will deliver mental health and wellbeing support that offer choice and flexibility in a safe, stigma-free and non-clinical environment. By eliminating barriers and championing self referral, we will offer immediate access to tailored support, seven days a week, through our skilled and compassionate workforce. We will meet the diverse needs of people locally, whether reaching out for help for the first time or managing ongoing mental health problems.

What we are looking for

We are looking for an experienced individual who is passionate about delivering change and transforming mental health support within Glasgow. As Service Manager you will play a leading role within our first ever ‘Nook’ opening in Glasgow in Autumn 2025. Being the first, we are looking for someone who is dynamic, with the ability to adapt quickly to the ever-changing demands of implementing a new service. We are looking for someone who thrives in an environment where no two days will look the same.

You will need experience of successfully implementing community-based services in a mental health and wellbeing setting. As a compassionate and inspiring leader, with excellent communication skills you will motivate your team to respond to the needs of The Nook, ensuring practice and delivery is always of the highest quality.

You will demonstrate a professional approach, whilst maintaining effective working relationships internally, and externally, with partners, local community organisations, groups and individuals.

What we will provide for you

You will work in a supportive environment and provided with comprehensive induction and training opportunities. You will be given the chance to develop your knowledge and skills, as well as develop professionally. Some of our benefits include.

• Funded continuous learning and development opportunities, access to over 100 courses. online in addition to classroom and virtual training sessions.
• 30 days annual leave rising to 33 after 5 years’ service (pro-rata for part time).
• 4 public holidays (pro-rata for part time).
• Paid wellbeing days & team wellbeing budgets to use on what matters to you.
• Life Assurance policy and Employee Assistance Programme.
• Reimbursement of PVG & Disclosure Costs.

This is a great opportunity to join Health in Mind and be part of our growing future!

As Business Support Team Leader within Health in Mind Corporate services, you will play a key role in supporting the Business Support Team to welcome people to our organisation, ensuring that people can access the right support at the right time.

This is a varied role, providing secretariat support for Health in Mind Committee and Management meetings, identifying areas for improvement and implementing solutions, and overseeing use of and access to our Head Office.