Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

As an Employee Relations (ER) Case Officer, you will play a critical role in fostering a positive and fair workplace culture. Reporting to the Director of Operations, you will provide expert advice and guidance on complex employee relations matters, ensuring compliance with employment law and best practices. This role requires a hands-on approach, working closely with managers and senior staff across the organisation to resolve workplace issues effectively.

Key Responsibilities:

• Provide professional ER advice and support on a range of employment matters, including disciplinary, grievance, performance management, and absence management cases
• Conduct and support investigations, ensuring fair and consistent processes in line with Change Mental Health policies and employment legislation
• Assist in reviewing and developing HR policies, ensuring they are legally compliant and aligned with best practices
• Support managers in handling sensitive and complex employee relations cases, offering pragmatic and solution-focused advice
• Ensure effective case management of all ER matters, maintaining accurate records, and reporting trends to senior leadership
• Keep up to date with changes in employment law, advising on their impact and implementing necessary updates to policies and procedures
• Contribute to HR improvement projects, ensuring Change Mental Health remains an employer of choice and a leader in best employment practices
• Additional duties and projects as required by the Director of Operations

Essential Criteria:

• CIPD Level 5 qualification (or equivalent experience) with a strong understanding of employment law and best practice
• Previous experience in an operational HR advisory or ER-focused role
• Excellent problem solving skills with the ability to handle complex employee relations cases sensitively and professionally
• Strong organisational and communication skills, with the ability to work autonomously and effectively manage multiple cases
• A proactive approach to improving HR processes and fostering a fair, inclusive workplace

This is a fantastic opportunity for an experienced HR professional to make a real impact in the values-driven organisation dedicated to improving mental health support across Scotland.

Benefits

24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.

• A 35-hour working week
• Travel season ticket loan.
• A great work life balance with flexible and blended working environment.
• Access to purchase a Blue Light Discount Card
• Cycle to Work Scheme
• Enhanced sick pay and leave entitlements.
• Generous 37 days’ holiday.
• 2 paid Mental Wellbeing days.
• Professional development including funded opportunities.

Join SAMH and make a difference in Mental Health across Scotland

Are you an accomplished fundraising professional with a passion for driving growth, inspiring teams, and creating meaningful change?

SAMH (Scottish Action for Mental Health), believes in mental health and wellbeing for all. The team are now looking for a dedicated and committed Community and Events Fundraiser to join their dynamic team and drive fundraising efforts during an exciting and impactful period for SAMH.

About SAMH

SAMH (Scottish Action for Mental Health) is Scotland's leading mental health charity, dedicated to improving the lives of individuals affected by mental health issues. Founded in 1923, the charity strives to create a society where mental health is valued, understood, and supported. With a commitment to innovation and collaboration, SAMH is at the forefront of mental health advocacy, ensuring that everyone has access to the support they need to lead fulfilling lives.

What will you do as Community and Events Fundraiser?

This role is part of SAMH's dynamic Income Generation department, which plays a vital role in driving the financial growth and sustainability of the organisation. Reporting to the Community and Events Fundraising Manager, the Community and Events Fundraiser is a pivotal role, responsible for driving income generation by maximising community fundraising within the East of Scotland. The post holder will do this through the development of excellent local relationships, creating opportunities to give, and positioning SAMH as the charity of choice within the community.

Key Responsibilities:

Fundraising and Income Generation: Identify and develop local fundraising opportunities, exceeding income targets by promoting community participation and securing support from various groups.

Supporter Engagement and Stewardship: Build and manage lasting relationships with supporters, delivering excellent stewardship experiences through personalised communication and effective engagement.

Community Event Management: Organise and attend local events, representing SAMH to raise awareness, build partnerships, and maximise fundraising potential.

Volunteer Development: Recruit, manage, and motivate volunteers, encouraging their active involvement in community fundraising events and initiatives.

Data Management and Reporting: Maintain accurate supporter records on the CRM system, ensuring compliance with data protection regulations and producing detailed reports.

What does SAMH need from you?

1. Experience:

• Demonstrable success in building effective relationships with people.
• Experience in recruiting supporters for events.
• Understanding of and commitment to involving volunteers in community fundraising.
• Demonstrable success in building effective relationships with people.
• Proven experience of working to and exceeding income or engagement targets.

2. Key Skills and Attributes

• Excellent negotiation, communication, and presentation skills, with the ability to engage diverse stakeholders.
• Strong planning and multitasking skills to manage events, meet deadlines, and handle competing priorities.
• Ability to work effectively within a team and across departments, contributing to shared goals and maximising fundraising potential.
• Understanding of current legislation, policies and issues affecting fundraising and the charity sector including GDPR.

What is in it for you?

You will work in a supportive environment and will be provided with a full induction and training opportunities. You will be given the chance to develop your knowledge and skills, as well as develop professionally. Some of the benefits include;

• 30 days annual leave rising to 33 after 5 years’ service (+4 public holidays). Pro Rata
• 2 paid wellbeing days off per year to use on what matters to you. Pro Rata
• Funded continuous learning and development opportunities, access to over 100 courses online in addition to classroom and virtual training sessions.
• Workplace pension scheme and Life Assurance policy from day one.

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

About the Project / Service

Change Mental Health is determined to deliver excellent services and support across Northern Scotland and we need a Head of Services to help us to achieve this. This role will ensure that our services are delivered to a high standard, and that they are developed both operationally and strategically. This role will have oversight and responsibility for developing our services within the Highlands and the North which include outreach support, work within resource centres and community settings, carers support and Community Link Worker projects.

The role of the Head of Northern Services is instrumental in ensuring that we provide innovative support to people affected by poor mental health and mental illness. It will be responsible for working closely with our Policy and Communications Team and Fundraising Teams and will play a key role in the National Management Team of Change Mental Health.

The role will work closely with the Director of Services to develop and work in partnership with a range of different stakeholders to increase the impact of our work and generate new opportunities for the organisation.

This is an exciting role for the organisation and would suit someone who enjoys working in a fast-paced environment, is committed to continuous service improvement and who excels in managing both operational and strategic relationships.

This post will lead the day-to-day operational delivery of Scottish Families national Helpline and ‘Click & Deliver’ take-home Naloxone service, along with supporting the delivery of our national Bereavement Support service. The role also involves partner/referral pathway development across Scotland to promote family support and harm reduction for anyone affected by someone else’s alcohol or drug use.

The post will be based at Robertson House, Glasgow – Scottish Families’ national office. (Note that staff are currently working between home and office). This is a national post which includes some travel across Scotland. Due to the nature of this post, access to a car is essential. Hours worked will be in line with service delivery requirements, including evenings and occasional weekends when required.

The post will be part of the Scottish Families’ staff team and be supervised by the Senior National Family Support Practitioner. The post line manages and is supported by Helpline Support Workers (currently two posts, 2.0 FTE) and Helpline Volunteers.

The post-holder will be responsible for leading the day-to-day operational delivery of the Helpline, which is a single access point for information, signposting and listening support, and where appropriate a referral can be facilitated to Scottish Families local and national support services and to external partner family support services. The helpline encompasses multi-channel access including responding to inbound calls, emails, webchats, online website portal requests and providing outbound calls when callbacks requested. The role is responsible for fulfilling Click and Deliver naloxone requests, naloxone reporting, delivering overdose awareness and naloxone training, and maintaining and sharing knowledge about emerging drug trends and harm reduction. The post also includes supporting the delivery of our national Bereavement Support Service, which provides listening support and information to anyone aged 16+ who lost someone through a drug-related or alcohol-related bereavement. The service also facilitates access to accredited counsellors across Scotland who provide a programme of bereavement counselling. Finally, the role involves developing and maintaining partner/referral pathways across Scotland.

We are seeking applicants who are educated to degree level in a relevant subject or equivalent professional qualification/ experience; with experience of providing listening support via telephone, webchat and online chat methods, and providing support in a health and social care, mental health, substance use or trauma support service/ organisation. Candidates should have experience of line management and team support, whilst experience of naloxone ‘train the trainer’ training is an advantage. Applicants should have knowledge of issues for families affected by substance use and bereavement, as well as drug and alcohol awareness. It is helpful to have knowledge of emerging substance use trends and harm reduction. We are seeking an excellent listener with strong organisational skills and the ability to support individuals from diverse demographics.

You can find out more information about our work in ‘The Cost of Loving, our Strategic Plan 2023-26 and ourImpact Report 2023-24.