This post will lead the day-to-day operational delivery of Scottish Families national Helpline and ‘Click & Deliver’ take-home Naloxone service, along with supporting the delivery of our national Bereavement Support service. The role also involves partner/referral pathway development across Scotland to promote family support and harm reduction for anyone affected by someone else’s alcohol or drug use.

The post will be based at Robertson House, Glasgow – Scottish Families’ national office. (Note that staff are currently working between home and office). This is a national post which includes some travel across Scotland. Due to the nature of this post, access to a car is essential. Hours worked will be in line with service delivery requirements, including evenings and occasional weekends when required.

The post will be part of the Scottish Families’ staff team and be supervised by the Senior National Family Support Practitioner. The post line manages and is supported by Helpline Support Workers (currently two posts, 2.0 FTE) and Helpline Volunteers.

The post-holder will be responsible for leading the day-to-day operational delivery of the Helpline, which is a single access point for information, signposting and listening support, and where appropriate a referral can be facilitated to Scottish Families local and national support services and to external partner family support services. The helpline encompasses multi-channel access including responding to inbound calls, emails, webchats, online website portal requests and providing outbound calls when callbacks requested. The role is responsible for fulfilling Click and Deliver naloxone requests, naloxone reporting, delivering overdose awareness and naloxone training, and maintaining and sharing knowledge about emerging drug trends and harm reduction. The post also includes supporting the delivery of our national Bereavement Support Service, which provides listening support and information to anyone aged 16+ who lost someone through a drug-related or alcohol-related bereavement. The service also facilitates access to accredited counsellors across Scotland who provide a programme of bereavement counselling. Finally, the role involves developing and maintaining partner/referral pathways across Scotland.

We are seeking applicants who are educated to degree level in a relevant subject or equivalent professional qualification/ experience; with experience of providing listening support via telephone, webchat and online chat methods, and providing support in a health and social care, mental health, substance use or trauma support service/ organisation. Candidates should have experience of line management and team support, whilst experience of naloxone ‘train the trainer’ training is an advantage. Applicants should have knowledge of issues for families affected by substance use and bereavement, as well as drug and alcohol awareness. It is helpful to have knowledge of emerging substance use trends and harm reduction. We are seeking an excellent listener with strong organisational skills and the ability to support individuals from diverse demographics.

You can find out more information about our work in ‘The Cost of Loving, our Strategic Plan 2023-26 and ourImpact Report 2023-24.

Do you share our determination to address the inequalities arising from childhood abuse or neglect in care in Scotland?

Are you someone that enjoys a fast paced, varied role?

Organised and with an eye for detail, you will provide admin support to a busy Support Coordination team. Your role is to ensure frontline staff have up-to-date information about services that people we work with need and provide administrative support in relation to new registrations, purchase of services and goods, making sure that purchases/ contracting decisions follow procedures and recording requirements.

You will join a warm, supportive team that strives to continually improve our work on behalf of the people we work with.

Future Pathways encourages all staff to maintain a healthy work-life balance. Hours can be worked flexibly in accordance with the needs of the service.

The role can be based at either or Edinburgh or Glasgow office. There is scope for occasional home working and occasional travel may be required across Scotland.

Who we are

Alzheimer Scotland is Scotland’s national dementia charity. Our aim is to make sure nobody faces dementia alone. We provide support and information to people with dementia, their carers and families, we campaign for the rights of people with dementia and fund vital dementia research.

What you’ll do

You will be responsible for supporting people living with dementia to achieve good outcomes using a range of therapeutic interventions, resources and activities as appropriate. Working as part of the Registered and Commissioned Services/Community Connections team you will have responsibility for ensuring that services are of the highest quality and meet Alzheimer Scotland’s vision for unique therapeutic, highly person-centred support.

You will work with the wider team and Day Services Manager to ensure safe practice and delivery of high-quality, person-centred, therapeutic Registered and Commissioned Services/Community Connections, ensuring practice complies with Alzheimer Scotland’s policies. You will contribute to evidencing, reviewing and continually improving the quality of the services and will participate in internal audit and Care Inspectorate inspections.

You may operate within a building-based Day Care or as part of a Community Connection team delivering Community Groups and Outreach services across an allocated area. At times, this will involve working without supervision in the absence of the Day Services Manager.

You will work with the wider team to evidence that services meet Alzheimer Scotland’s Quality Guarantees, Scotland’s Health and Social Care standards and other quality frameworks including those of the Care Inspectorate where relevant. This includes ensuring that the activities and support offered meet the identified personal outcomes of those attending the services.

What you’ll have

The successful candidate will have a good understanding and/or experience of working with or supporting people living with dementia and their families. This will include an understanding of the benefit of high quality, evidence based therapeutic activity, ongoing evaluation, quality assurance and continuous improvement.

Knowledge and understanding of the Health and Social Care Standards and SSSC codes of practice and the Care Inspectorate and their role in registered services.

Understanding and knowledge of dementia, mild cognitive impairment and Brain Health and experience of working with or supporting people living with dementia and their families.

This position requires applicants to be registered with Scottish Social Services Council (SSSC). Successful candidates are expected to hold a professional qualification in health, social work or related field equivalent to SCQF Level 6 (SVQ 2).

Full driving license and access to a vehicle during working time is essential for this post.

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

As an Employee Relations (ER) Case Officer, you will play a critical role in fostering a positive and fair workplace culture. Reporting to the Director of Operations, you will provide expert advice and guidance on complex employee relations matters, ensuring compliance with employment law and best practices. This role requires a hands-on approach, working closely with managers and senior staff across the organisation to resolve workplace issues effectively.

Key Responsibilities:

• Provide professional ER advice and support on a range of employment matters, including disciplinary, grievance, performance management, and absence management cases
• Conduct and support investigations, ensuring fair and consistent processes in line with Change Mental Health policies and employment legislation
• Assist in reviewing and developing HR policies, ensuring they are legally compliant and aligned with best practices
• Support managers in handling sensitive and complex employee relations cases, offering pragmatic and solution-focused advice
• Ensure effective case management of all ER matters, maintaining accurate records, and reporting trends to senior leadership
• Keep up to date with changes in employment law, advising on their impact and implementing necessary updates to policies and procedures
• Contribute to HR improvement projects, ensuring Change Mental Health remains an employer of choice and a leader in best employment practices
• Additional duties and projects as required by the Director of Operations

Essential Criteria:

• CIPD Level 5 qualification (or equivalent experience) with a strong understanding of employment law and best practice
• Previous experience in an operational HR advisory or ER-focused role
• Excellent problem solving skills with the ability to handle complex employee relations cases sensitively and professionally
• Strong organisational and communication skills, with the ability to work autonomously and effectively manage multiple cases
• A proactive approach to improving HR processes and fostering a fair, inclusive workplace

This is a fantastic opportunity for an experienced HR professional to make a real impact in the values-driven organisation dedicated to improving mental health support across Scotland.

Benefits

24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.

• A 35-hour working week
• Travel season ticket loan.
• A great work life balance with flexible and blended working environment.
• Access to purchase a Blue Light Discount Card
• Cycle to Work Scheme
• Enhanced sick pay and leave entitlements.
• Generous 37 days’ holiday.
• 2 paid Mental Wellbeing days.
• Professional development including funded opportunities.