- Advertised from 17th March 2025
Role
We are recruiting for a Housing Team Leader to join our Short Term Housing programme. Our Short Term Housing programme provides a link between private property owners and tenants. Our goal is to end homelessness by providing access to privately rented properties, as we believe that this is an effective and long-term solution.
The Housing Team Lead will manage a programme of best practice and lead a team to achieve expected standards and quality outcomes by implementing operational controls.
We are Right There, a charity celebrating our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.
Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.
Main duties and responsibilities will include:
- Lead a team of Tenant Liaison Workers to deliver a quality programme focused on the agreed service levels and outcomes for the people we support.
- As a member of the Housing and Communities Management team prepare for and support the implementation of programme growth.
- Lead your direct line reports to implement the annual business plan for the programme
- Ensure all referrals to the service are assessed and progressed in line with service specification.
- Ensure occupancy levels are maintained through efficient allocation and void management of properties.
- Liaison with external agencies such as Community Homeless teams, Housing Benefit and Council Tax teams, landlords, support providers, health services, local authority and other agencies as required.
- Work closely with Right There Property Team to assist in maintaining strong working relationships with Landlords and Agents.
- Assist Right There Property Team with property access request arrangements with Landlords, agents and contractors for compliance, repairs and property inspections.
- Ensuring that contractual obligations and the individual needs of those who we support are met by maintaining a system of regular tenancy sustainment support.
- Ensuring risk assessments are completed and updated.
- Model to your team and maintain trusting, trauma informed relationships with people we support within established clear professional boundaries
- Ensure case files are maintained and all relevant documentation is completed to the highest standards and within agreed timescale and regularly audit the files.
- Work closely with our Finance Team to manage and prevent Housing Benefit Debt and tenant rent arrears.
- Have an understanding of the Welfare benefit system and be willing to undertake any additional training required.
- On call responsibility, to be on an on call rota
- Recruit, induct, onboard your team as required and manage your people resources safely
- Develop a high performing team with focus on positive trusting and supportive relationships with your staff and peers.
- Arrange and facilitate regular team meetings and support and supervision sessions with your team, utilising best practice in performance management to ensure staff are supported to undertake their roles.
- Complete yearly appraisals and personal development plans with your staff team.
- Manage staff sickness and absence issues in conjunction with People Department.
- Investigate any issues of misconduct within the organisation.
- Ensure a safe system of work is in place for staff who are working outside office hours and in lone working situations.
Full details can be found in the Job & Person Specification on our website.
What we expect from you
Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.
We’re looking for someone that can demonstrate knowledge and experience of housing management, with an understanding of the social housing field and associated current relevant legislation and policies. You will be a leader with the ability to influence and inform good working practices supporting staff to develop skills in delivering a quality housing service. Excellent IT skills are required with the ability to work as part of your own staff team and local management team.
A full UK driving license and access to a car for work purposes is essential. (Please note employees must hold insurance that covers domestic and business use)
What you can expect from us
We value our staff as our greatest asset and will provide the following working conditions:
- The post holder will report to the Housing Services Manager
- Your normal working hours are 35 per week, worked Monday to Friday.
- Your usual place of work will be Rosemount Business Park, Charles Street, Glasgow, G21 2QA. Home working is in agreement with the line manager based on the needs of the service. You are also required to work in the local community, and you will be paid travel expenses between your usual place of work and appointments undertaken in the course of your duties.
- Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
- You will be automatically enrolled into the People’s Pension in the month that you will complete 3 months of employment, provided you meet the auto-enrolment criteria
- Life Insurance from day one
- Cycle to work scheme
- Option to purchase and sell annual leave
- Ongoing learning and development
Application notes
Interested in applying? Please visit our website for further details.
Applications will be considered as they are received and interviews arranged therefore the advert might close earlier than the advertised date.
Thanks and good luck!
Housing Services Manager
- Full time
- £39,285 – £42,892
- On site: Rosemount Business Park, Charles Street, Glasgow, G21 2QA
- Closing 13th October 2025
Due to an internal promotion within the team, we are seeking a dynamic and experienced Housing Services Manager to lead the delivery of our Short-Term Housing programme, supporting over 500 tenancies across the city. This pivotal role also includes direct oversight of our Rent Deposit Service, a key initiative in our homelessness prevention strategy. The service helps individuals and families overcome financial barriers to accessing private rented accommodation.
We are Right There, a charity that recently celebrated our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.
Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.
As Housing Services Manager, you will be responsible for driving performance across the teams, ensuring high standards of tenancy management are consistently met. You will foster a culture of respect, dignity, and accountability in all interactions with tenants, colleagues, and stakeholders. Your leadership will be key in maintaining robust service delivery and continuous improvement.
It is expected that this role will be in the office a minimum of 3 days per week.
Main duties and responsibilities will include:
Tenancy and Service Management
• Ensure tenancy procedures are coordinated and undertaken with regards to the filling of our temporary furnished flats
• Ensure that processes between Right There and the Homeless referral teams are detailed and clear
• Ensure “Sign Up” arrangements for new tenants are comprehensive and rental rights/tenancy agreements and responsibilities for said tenants are understood and accepted
• Responsible for arrangements being organised and/or in place for new tenants requiring additional housing support interventions or equivalent
• Ensure all housing benefit checks and follow ups are processed and maintained timeously
• Oversee that tenancy inspections are allocated appropriately to Tenancy Liaison Workers and all tenancy checks are completed
Tenant Management
• Ensure that referrals for Temporary Furnished Flats (TFFs) are processed in a timely and proactive manner and are of a high standard
• Assess needs against relevant criteria e.g. location, house size, neighbourhood, family(or other) size
• Liaise with HSCP and other stakeholder agencies which may include participating in allocation and ongoing tenant meetings
• Manage arrangements for tenant viewings, waiting lists and tenant/property packs
• Monitor performance in terms of tenant property inspections and condition management checks
People Management
• Lead the Short Term Housing and Help to Rent teams with a clear focus on delivery performance and outcome attainment
• Lead the teams to deliver great “customer” service
• Work in partnership with Right There colleagues; promote clear and singular communication
• Embrace a positive working culture working collaboratively, promoting inclusiveness, cooperation, trust and open exchange of ideas to fulfil Right There’s strategic aims supporting line managers and delivery staff to do likewise.
• Build your team taking responsibility for recruitment, induction and performance using support and supervision and appraisal tools.
Data and Performance
• Accountable for service specific data collection, analysis and regular agreed reporting
• Deliver on service performance, using KPI data to support decision making and planning for current programmes.
• Analyse both external and internal data/information to support future growth, development and planning
Compliance
• Responsible for upholding the tenancy standards in line with Glasgow City Council’s letting standards and maintaining these standards across all tenure types
• Register with any required government bodies and ensure membership is updated and any attributed costs are paid for
• Ensure that all required reports, returns and documentation are up to date, submitted and complete
Relationships
• Develop strong working partnerships with external agencies, promoting Right There’s work
• Day to day working partnership with key commissioners involved in service review and reporting
• Represent Right There to other agencies or services including Local Authorities, Social Work, Housing Services and other relevant services and bodies
Finance and Resource Management
• Support the compiling and associated management of approved annual budgets
• Manage said budgets for all aspects of Short-Term Housing and Help to Rent programmes.
• Ensure services operate within financial parameters and targets
Full details can be found in the job & person specification which you can find on our website.
Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.
We’re looking for a confident and capable leader with a relevant qualification in Housing, Property Management, or a related field, along with a strong understanding of housing legislation, homelessness policy, and tenancy rights.
You’ll have a proven track record in leading and developing teams, with the ability to coach, motivate, and inspire others to deliver high-quality, person-centred services. Your leadership style will be collaborative and empowering, with a focus on performance, accountability, and continuous improvement.
You’ll also bring:
• In-depth knowledge of the private rented sector and the challenges faced by those at risk of homelessness.
• Excellent communication and stakeholder engagement skills.
• A commitment to equality, diversity, and inclusion, ensuring that services are accessible, respectful, and responsive to the needs of all individuals and communities.
What you can expect from us
• Your normal working hours are 35 per week. These hours are usually worked Monday to Friday, and flexibly between the hours of 9.00am to 5.00pm depending on the needs of the service, with one-hour unpaid break.
• Your main place of work is Rosemount Business Park, Charles Street, Glasgow, G21 2QA with travel to 15 Dava Street, Glasgow, G51 2JA as and when required
• Annual leave entitlement of 210 hours (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second.
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3-months of employment, provided you meet the auto-enrolment criteria
• Cycle to work scheme
• Option to purchase and sell annual leave
We are Right There a charity with over 200 years of history providing tailored support to people affected by homelessness, poverty, addiction, or family breakdown. Our work helps prevent people from becoming homeless or separated from those they love.
Housing is at the heart of our mission. Amid Scotland’s housing crisis, we give children, young people, adults, and families the security of a safe home alongside personalised support to build stable, independent lives. From our Help to Rent programme, which removes barriers such as upfront deposits, to our wider housing models, including private rented properties, we are expanding our reach so that more people can take their first steps towards a brighter future.
This is an exciting time to join Right There as we strengthen our Senior Management Team with the newly created and business-critical role of Head of Housing. Responsible for shaping our housing programmes, you will lead growth plans and explore innovative ways of providing homes and support. Bringing leadership, creativity, and a commitment to continuous improvement, you will enable us to deliver integrated housing solutions that truly transform lives.
With extensive leadership experience and a strong background in housing and tenancy sustainment services, you will bring deep expertise in social and/or supported housing management, together with a proven track record of building partnerships across a diverse range of stakeholders. A strategic and innovative thinker with excellent communication and influencing skills, you will also bring direct experience of managing occupancy-based budgets, including property costs, void turnover, and forecasting procurement targets.
If you are passionate about creating lasting impact through safe homes and supportive communities – and have the skills and drive to lead at this level – we would love to hear from you.
Care Connections Support Worker
- Part time
- £25,789 – £28,064 pro-rata
- On site: West Dunbartonshire
- Closing 4th November 2025
Y sort it Care Connections programme aims to support care experienced young people aged between 10-16 years, within West Dunbartonshire.
The role of the Care Connections Support Worker will be to provide support appropriate to care experienced young people’s learning needs, raising attainment by providing a supportive pathway throughout the young person’s school life and beyond.
You will be active at providing support and encouragement, helping them to overcome challenges and /or barriers working towards goals to improve their learning, skills and personal development.
Care Connection Support Workers will be the #Keeping The Promise leads, work with young people currently accessing Y Sort It services who are care experienced. Offering guidance, rights based information, creating learning opportunities. You will be developing support plans, providing advice and information, training and peer support. Your role will be to work closely with schools, partner agencies and family members.
The post holder should have a knowledge of the Scottish education system, including Curriculum for Excellence, SQA qualifications, and approaches to supporting Additional Support Needs (ASN) within school settings. Experience of working within educational environments and collaborating with school staff to support learning plans and transitions is essential.
The post holder should be flexible as the actual times of work will involve working, evenings, school holidays and weekends. The post holder should be flexible as the actual times of work may change to respond to the demands of the work of the Care Connections programme including overnight stays.
Main Role & Key Duties:
- Develop and deliver quality support services for care experienced young people through a variety of approaches including group activities, 1-2-1 targeted support and training opportunities
- Provide support for young people on a one to one basis and support them in making informed choices around issues relating to their learning and as a young person.
- Undertake need assessments and care planning techniques which include focussing on personal outcomes important to Care Experienced Young People and their families.
- Advocate on behalf of young people on a range of issues responding to individual needs.
- Develop and deliver issue-based group work, learning opportunities and training for around a range of key issues according to need.
- Liaise with partner agency staff for the purposes of seamless referral of care experienced young people as appropriate
- Ensure support for each individual is reviewed ensuring ongoing provision of information and contact so changes in need are identified and the most appropriate support offered
- Identify where group support, including youth clubs, workshops, training and learning, will address individual needs, and plan and deliver such support, working as appropriate with colleagues and volunteers to maximise outcomes for care experienced young people.
- Carry out development work and delivery of further information and support based projects for care experienced young people throughout West Dunbartonshire as identified by Y sort it according to the needs of young people.
- Work with schools (inc primary, secondary,) to identify and support; this may include developing, planning and delivering assemblies, attending school events to raise awareness of #Keeping the Promise with pupils and teaching staff, to help raise awareness in schools; encouraging schools to share good practices and experiences.
- Collaborate with school staff including teachers, guidance staff, and educational support teams to contribute to Individualised Educational Plans (IEPs), transitions, and attainment tracking.
- Deliver a range of workshops and school/college drop ins and training; this may include sibling and carers workshops, peer mentor training as well as specific training identified.
- In collaboration with colleagues, develop and maintain a schedule of awareness and or promotion initiatives for care experience young people and #KeepingThePromise
- Work with colleagues and wider Y sort it teams to identify areas of unmet need, develop ideas and contribute to plans and funding options to address need.
- Keep up to date with changes in legislation and local services which may affect the lives of care experienced young people and/or impact our service
- Ensure expenditure is maintained within budgetary constraints
- Support outreach and awareness raising work, for example in Care Day, Kinship Care Week, #Keeping the Promise events or consultation.
Administration:
- Organise and manage your workload in an effective and efficient manner.
- Provide quality feedback, both written and oral, on your work as required by your line manager.
- Keep orderly and confidential records of all work completed and ongoing for individuals
- Keep up to date records of your work as directed by your line manager.
- Produce information, data and analysis for quarterly and annual reports
- Collect data and monitor and evaluate activities to ensure outcomes are achieved and documented for young people
- Ensure availability diaries and timesheets for your own work, are submitted weekly by the appropriate deadlines.
- Training and Development
- Engage in team meetings, focus groups and monitoring and evaluation meetings for efficient running of the organisation and its services.
Skills & Abilities:
- Ability to empathise with, and relate to, young people.
- Ability to engage young people & families
- Good teamwork approach
- Commitment to self-development and learning
- Excellent administrative & IT skills including Microsoft office
- Supportive and enabling approach
- Ability to demonstrate initiative
- Ability to prioritise and organise own workload • Excellent communication and interpersonal skills.
- Ability to be responsive and flexible.
- You must demonstrate recent knowledge and experience of the Promise, Curriculum for Excellence, GIRFEC (Getting it Right for Every Child), UNCRC (United Nations Convention on the Rights of the Child), and how these relate to supporting care experienced young people in school settings.
- You will have an awareness/experience of primary prevention approaches, developing learning opportunities and providing support either 1-2-1 or groups settings.
- Must hold a UK Driving License.
About us:
“Y sort it is a young person led service, providing opportunities that responds to the support needs of local young people and inspires them to reach their full potential- we will #Connect # Support #Inspire WD Young people”.
Y sort it Youth project is aimed at young people aged between 8-18 years old that reside within West Dunbartonshire. We are unique in the fact that Y sort is governed by a Youth Management Board, with all members registered as company directors. This ensures that Y sort it continues to be FOR young people BY young people of West Dunbartonshire.
Young people of West Dunbartonshire will reach their full potential through learning and have the capacity to make informed choices and play a key role in decisions that affect their lives.
Are you a driven and motivated individual who enjoys new and unique challenges?
Do you have the passion and drive to lead a team of frontline staff to support individuals to achieve their personal outcomes, live the life they choose and become an inclusive member within their own community? If so, there has never been a better time to apply!
Enable is a dynamic and vibrant social care organisation dedicated to improving the lives of people with learning disabilities and we are looking for motivated and driven individuals to join us in ensuring they have the same opportunities as everyone else.
About You
Successful applicants will be able to demonstrate the following:
- Experience working with adults and children with learning disabilities, epilepsy, autism and physical support needs.
- Experience in using person centred planning techniques in addition to delivering and leading excellent support practices.
- Strong facilitation skills to encourage staff teams to take ownership and responsibility for the quality of support they deliver.
- The ability to effectively communicate with the people we support, staff teams, families and external care professionals.
- Creating and delivering robust service designs, support strategies and risk assessments whilst managing individual budgets.
- Excellent organisational skills and the ability to prioritise your workload whilst working under pressure.
- SVQ Level 3 in Health and Social Care or equivalent.
- Full driving licence with access to your own vehicle for business use.
About Us
At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities. These include, but are not limited to:
- Person Centred approaches, planning and thinking
- Epilepsy awareness
- Moving and Handling
- First Aid
- Safety Interventions
- Positive Behaviour Support
We also have an excellent range of staff benefits on offer including but not limited to:
- Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
- Employee Assistance Programme
- Cycle to Work Scheme*
- Season Ticket Loans*
- Blue Light Card
- Where required, Enable will fully fund SVQ Health and Social Care qualifications – required for SSSC registration
Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.
Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.
The cost of PVG is paid upfront by the organisation and deducted from your wage if successfully appointed.
Note: The successful applicant will be required to register with the Scottish Social Services Council (SSSC) within 3 months of their start date.
*Terms and Conditions Apply
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