Compassionate Distress Response Service

Glasgow Association for Mental Health is one of the principal providers of community mental health services in Greater Glasgow. We are commissioned by Glasgow City Health and Social Care Partnership to deliver a Compassionate Distress Response Service (CDRS) for people in distress who do not require a medical or clinical intervention. We would like to recruit for our Out of Hours Pathway for Emergency Services, First Responders, the Mental Health Assessment Units etc. The OOHs service operates 7 days a week Monday through to Sunday 5pm -2am.

The service operates from our GAMH Head Office, St Andrews by the Green, 33 Turnbull Street, Glasgow G1 5PR

Full Time Equivalent is 37.5 hours per/week: Mon to Sun 5pm – 2am (4 days on

4 days off) 9.38 hours per night).

This post is for 0.5 of 4 days = 2 days on per week

£27,656 per annum (pro rata £13,828 per annum)

Post is up to 31st March 2025 with possible extension.

Key Skills:

Good communication skills to be able to work effectively with referrers and individuals using the service. Compassionate listening, be able to alleviate individual’s feelings of distress. Be highly resourceful in supporting individuals i.e., identifying coping strategies, self-management techniques and onward referral where appropriate. Be confident and competent to apply risk assessment, safety planning, and escalation processes where appropriate. SVQ 3 or equivalent or willingness towards achieving this qualification is essential.

GAMH aims to promote equality of opportunity in service delivery as well as in employment practice. To achieve this, we positively welcome applicants from all sections of the community. Accordingly, if you have any requirements regarding your application, please contact Laura Middell on 0141 552 5592.

Appointment is subject to receipt of two satisfactory references. All staff will have Protection of Vulnerable Groups (PVG) Scheme Membership/Enhanced Disclosure Scotland check completed before any client contact commences.

Do you have a passion for helping people?

Do you have excellent communication and customer service skills?

Do you have the ability to coach and mentor others?

Do you want to work for one of the best employability providers in Scotland?

Would you like to help someone with barriers to work find their dream job?

Then come and work for Enable Works.

Enable Works are the leading specialist provider of employability services for people who have barriers to work. We believe that every person in Scotland has the right to work in a job that is high quality and well paid.

Your role, as a Team Leader is to provide support to people who have barriers to work to make progress towards and achieve well paid, sustainable employment and provide targeted coaching and mentoring for our front line teams. Working as part of the All in Glasgow service, you will work closely with a team of Employment Coordinators, providing support to ensure they can deliver a high quality service.

Enable Works supports over 5500 people every year across 29 Local Authorities to learn skills for work.

We partner with thousands of employers to create inclusive cultures and improve the diversity of Scotland's workforce.

We are incredibly proud of our smart, capable, and motivated colleagues across Scotland and following a period of significant growth we are looking to grow our team.

We offer a generous salary, excellent benefits, and opportunities to develop and grow in your role.

We offer flexible working practices that promote a strong work/life balance so that when you are at work you can be the best version of you.

Values are more important to us than qualifications or experience, so if you don’t think you meet every requirement that’s ok, we still want to hear from you.

Please make sure you include a detailed personal statement in the ‘More about you’ section of the application to tell us how you are suited to the post, referring to the skills/knowledge required as outlined in the Job Pack.

About You

We really need you to have these

• The drive, energy and commitment to support people to obtain high quality, well paid jobs
• Ability to manage your own workload and prioritise as needed
• Confident communicator
• Ability to coach staff to achieve their goals
• Ability to devise and deliver targeted coaching sessions
• Role model
• Strong attention to detail
• Professional presentation and personality
• Some knowledge of the local community - Tayside
• Ability to work with people at any age who have challenging barriers to employment
• Comfortable working towards targets
• A natural, professional relationship builder
• A full driving licence and access to your own vehicle (essential)

Why?

Our vision is that every person in Scotland is able to access the support they need to find a high quality job that pays them well and your drive and commitment to this job will help them get there. You will recognise each clients individual skills and aspirations and work with them to find a job that they love.

Our culture is autonomous so that means we trust you to make the right decisions for your clients, therefore you need to manage your work load well and be accountable for your time. Attention to detail is important as it means you can work accurately and follow instructions.

About Us

At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities.

We also have an excellent range of staff benefits on offer including but not limited to:

• Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
• Employee Assistance Programme
• Cycle to Work Scheme*
• Season Ticket Loans*

Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.

Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.

*Terms and Conditions Apply

Fair Deal is an award-winning Social Enterprise providing assistance and support for people with learning disabilities, older people and young people. Established over 30 years ago we have been recognised for our groundbreaking work in valuing the people we support and supporting their needs. Based in Glasgow, we work alongside the people who use our support, to help them have the kind of life they want. At Fair Deal we are committed to personalised individual support arrangements enabling people to build and maintain the life they choose.

As a Support Worker, you will work within one of our highly motivated service teams to ensure delivery of a personalised individual support plan for people we support. The role is designed to enable people who use Fair Deal services to lead full and inclusive lives by meeting their support needs and working with them to achieve their wishes and aspirations.

Main Responsibilities

• To support individuals with all identified areas in their support plan
• To support individuals in areas of their lives including relationships, employment, appointments, education and social activities
• To support individuals to understand and fulfil their rights and responsibilities in all aspects of their lives
• To support individuals when engaging with external agencies and third parties as an advocate
• To support and promote healthy eating
• To encourage and support individuals to maintain or develop a full, inclusive social life
• To provide emotional support to individuals in challenging times
• To support people with intimate self-care tasks and encourage individuals towards greater self-sufficiency in these areas
• To support individuals to effectively manage any behavioural challenges they may present
• To promote independence
• To provide support allowing individuals to manage their own finances and medication

The main responsibilities are listed above, however, this list is not exhaustive, and the employee would be expected to perform any other duties that may reasonably be required in line with your main duties. Employees will be expected to apply for and maintain their Registration with the SSSC at the appropriate time, as specified by the SSSC, and to ensure they comply with the SSSC Code of Conduct

Qualifications/Skills key to the role

• Commitment to the ethos and values of Fair Deal
• Experience in a Social Care environment (desirable)
• A commitment to the rights and dignity of the people we support
• To have a flexible, positive and creative approach to working with people
• Having a holistic and respectful view of support
• Being reliable, dependable and approachable
• The ability to approach difficult situations calmly and efficiently
• Excellent communication and interpersonal skills
• Ability to work both individually and as part of a team
• Full Driving licence and access to own car for business purposes (desirable)
• Good IT Skills
• A willingness to undertake any training or learning required to carry out the duties of the post

Ability to commute/relocate:

• Glasgow: reliably commute or plan to relocate before starting work (required)

Experience:

• support worker: 1 year (preferred)

Licence/Certification:

• NVQ Level 2 Health & Social Care (preferred)

Work Location: In person

Responsible to: Team Leader

In addition to a rewarding career, with competitive rates of pay, Fair Deal can offer a wide range of staff benefits including, competitive holiday entitlement, company sick pay scheme, workplace pension scheme and enhanced maternity/paternity benefits.

The RSSW is a key role within Fair Deal which has been developed in order to provide skilled direct support to individuals with very complex and varied needs, including behaviour that challenges. The RSSW will work in services where alternatives to traditional models of care may be explored and implemented.

In addition to working directly with individuals with complex and varied needs, the RSSW will play a pivotal role in working in partnership with a multi-disciplinary team, families and those being supported to ensure a robust and outcome focussed support plan and guidelines are agreed and implemented.

Reporting to the Team Leader, the RSSW will provide day-to-day support to people within Fair Deal’s services, ensuring that all support provided is of the highest quality. They have a responsibility for ensuring that they fully understand and are able to deliver support as per the individual’s Support Plan and able to follow and develop robust guidelines and Risk Assessments in collaboration with families and other relevant agencies.

Key Responsibilities:

• To provide direct support to service users with very complex needs who display stress and distressed behaviour/behaviours that challenge.
• To uphold organisational values and to ensure good working practice including understanding and awareness of health and safety
• To promote the independence and develop the skills of the people we support and assist with all tasks necessary to support the person(s) to fulfil potential and have a valued life.
• To work positively with the team, other agencies, parents, carers, and other services to ensure a quality provision of care in line with the national health and social care standards – my support, my life.
• Develop and contribute to the maintenance of records, risk assessments and support plans and act as a key worker when required.
• To ensure that the living environment is safe and appropriate to meet each individual’s needs.
• To participate in regular and ongoing training relevant to the needs of the people we support and maintain SSSC registration.

The Individual:

• Willing to work towards SSSC registration requirements
• Good Practical Skills
• Good Observational Skills
• Flexibility, Empathy and Approachability.
• Ability to work as part of a team
• Ability to reflect on your own practice.
• Ability to form positive relationships with people we support, colleagues, parents, and other professionals.
• Sensitivity and understanding of discrimination and health and wellbeing issues.
• Flexible approach to work patterns.
• Ability to respond appropriately in difficult or challenging situations.
• Ability to work effectively as part of the support team and in multi-disciplinary settings.
• The ability to engage people we support in activities and participation within their home and in the local community.
• Ability to carry out duties that may involve personal care of people we support.
• Ability to carry out duties in line with health and safety regulations and risk assessments.

Ability to commute/relocate:

• Glasgow, Glasgow: reliably commute or plan to relocate before starting work (required)

Experience:

• support worker: 1 year (preferred)

Licence/Certification:

• NVQ Level 2 Health & Social Care (preferred)

Work Location: In person

In addition to a rewarding career, with competitive rates of pay, Fair Deal can offer a wide range of staff benefits including, competitive holiday entitlement, company sick pay scheme, workplace pension scheme and enhanced maternity/paternity benefits.

Please note the post is for permanent night shift however there is an expectation that the post holder will be available for some initial training in daytime hours for the first few weeks in post. There may be a requirement beyond this for occasional daytime training course planned in advance.