About us
Change Mental Health is a leading national mental health charity providing unique support to people with severe and
enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor
mental health and illness deserve the highest quality of support in the community and that every person has the
right to be valued and to share in the opportunities, challenges, and joys of everyday life.
Change Mental Health is determined to be the leading source of information, advice and guidance on Mental Health and
Mental Illness in Scotland. We want to make sure that everyone has the information and advice they need to make
the right decisions for themselves and their families.
About the role
The Advice and Support Officer is a specialist role, providing information, advice and support to people experiencing
or impacted by mental illness via our Advice and Support Service. This will include providing support to those
who are struggling with their mental health and money or housing needs, as well as supporting Change Mental
Health staff, Professionals and members of the public looking for high-quality and reliable information around
mental health support. This role will play a crucial part in representing Change Mental Health by being the
first point of contact for those looking for support, whether that is over the telephone, email or virtually. In
addition, you will be triaging enquiries as they come through to ensure we are providing a timely and efficient
service and managing a case load and structured appointments. This role will work remotely and in the community
to provide person-centered guidance, support and representation, as required.
The Advice and Support Officer role will assist clients through providing information, emotional support, specialist
advice, advocacy and representation, including in-depth financial assessments, income maximisation, debt
management and tribunal representation. They will adhere to rigorous guidelines and regulations ensuring that
people receive the highest quality service possible and are committed to working to Type 1 to Type 3 SNSIAP and
FCA standards.
The Advice and Support Officer will offer both more general Information, Advice and Guidance to people seeking
information and support and will also provide in depth casework support as needed.
The Advice and Support Officer will work with a degree of autonomy and is a team player and play a role in developing
and promoting the service. The role supports the Service Manager to meet national and funder criteria,
contributing to analysis, reviews and consultations to gather evidence and highlight the issues that our client
base face.
Benefits:
- 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges
- A 35-hour working week, enhanced sick pay & season ticket loan.
- A great work life balance with flexible and blended working environment.
- Blue Light Discount Card
- Cycle to Work Scheme
- Enhanced sick pay and leave entitlements
- Generous 37 days’ holiday
- Paid Mental Wellbeing Days
- Professional development including funded opportunities