Victim Support Scotland – Empowering People Affected by Crime

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

What is the role

To provide administration support in all aspects of the Volunteering Team’s function. Working with the Head of Volunteering to provide high quality administration support and to build strong relationships, with internal and external customers, ensuring that high levels of service are provided. As a Volunteering Team Administrator you will oversee all administrative aspects of the volunteer recruitment process, including interview arrangements, onboarding, volunteer agreements and all other correspondence. You will co-ordinate all aspects of the disclosure and PVG application and renewal processes; providing support and advice to volunteer line managers.

This is an exciting opportunity to join our Volunteering Team as a Volunteer Team Administrator, working 17.5 hours per week.

Work pattern: Flexible on days and core hours. We would welcome a conversation with the successful applicant about how these are worked to best suit the needs both of VSS and the successful candidate.

What you’ll need to be successful

We are looking for a dynamic, driven, and motivated individual with the ability to plan and organise a workload with shifting deadlines to meet specific targets, ensuring quality output. Someone with the ability to think in innovative ways and skilled at problem solving, demonstrate experience of using digital approaches in your area of work, proven skills in communication and working collaboratively; building professional relationships and first class communication and customer service skills. Proven skills in communication and working collaboratively and the ability to use own initiative and to work both alone and as part of a team with excellent verbal and written communications skills

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Further details of this role are available in the job description - Volunteering Team Administrator - Victim Support Scotland

Please note - This post will be subject to a Basic Disclosure check.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer a generous annual leave package of 39 days (pro-rata) for this post and a 35 hour week, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition, we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

Sacro’s mission is to deliver life-changing services that empower people, give hope and protection, and help to build safe communities.

Could you be our Community Justice Manager? We are looking for a dynamic manager to lead and be responsible for all aspects of the delivery and development of our Community Justice services. This currently includes bail mentoring, diversion, and arrest referral services, local voluntary throughcare, court peer mentor support and specialist intervention delivery.

The role forms part of the wider Justice management team with opportunity to contribute to Sacro’s organisation wide strategic and operational development.

This post is subject to PVG membership. Occasional evening and weekend work may be required including participation in the on-call out of hours rota.

We offer some great benefits, including family friendly policies, flexible and hybrid working and work-life balance. We also have generous annual leave entitlement, employee wellbeing scheme, cycle to work scheme, pension scheme and death in service, enhanced company sick pay. We will offer learning and development, progression and qualifications with the opportunity for growth and development.

We welcome applications from individuals who share Sacro’s aims and values and want to engage with those we support to help them move on to a more secure, settled and fulfilling life and value diversity from all sections of the community.

About QNIS: The Queen’s Nursing Institute Scotland (QNIS) is a small charity doing big things. QNIS works with and supports community nurses and midwives all over Scotland, providing leadership and practice development opportunities. We also work closely with a range of other public and third sector organisations to advocate for the community nursing and midwifery professions.

The role: We have a great opportunity for a business support officer to join our small team. This wide-ranging and diverse role will see you providing high quality, professional business support across the organisation. You will be involved in a wide range of activities including supporting projects and events, diary management, and coordinating external suppliers. You will engage with stakeholders at all levels, including liaising with nurses and midwives, supporting senior managers, and coordinating committee meetings for the Board of Trustees. Being a small team, we need someone who is also happy to roll their sleeves up and pitch in, scanning documents, packing boxes, or running to the shops when required.

The post is full time (37.5 hours). The place of work is our office in central Edinburgh. We support hybrid working, this is dependent on business needs and would likely require a minimum of two days per week in the office. We are offering a starting salary of £30,686 (FTE). Benefits include:

• Contributory pension scheme, and salary sacrifice.
• Non-contributory death in service benefit scheme.
• 38 days of annual leave including public holidays and a day off on your birthday.
• The opportunity to work with a passionate and friendly team focused on making a difference for community nurses and midwives, and the people they support, across Scotland.
• Learning and development opportunities.

About you: An experienced administrator, you will be able to meet deadlines while maintaining a very high level of attention to detail. With strong IT skills and an ability to manage a range of work with many parallel sub-projects, you will have excellent organisation and planning skills. Experience of working with Customer Relationship Management (CRM) systems would be an advantage. Crucial to success in the role will be a high level of self-awareness, the ability to communicate clearly, cheerfully and tactfully with people at all levels, both internally and externally. We are looking for someone who brings energy, creativity and kindness to the team.

For more information about the role and the organisation, please download the Excellence Profile and visit the QNIS website. The Excellence Profile sets out how we might expect someone who is experienced and flourishing in the role to perform and we are not assuming that an individual will have the full suite of capabilities at appointment.

Person Specification

Essential

• Confident working across multiple workstreams and projects simultaneously
• Experience of providing comprehensive support to committees and or project leads
• Minute taking and meeting and diary management
• Experience of building relationships with a variety of stakeholders
• Excellent communication skills
• Able to prioritise, plan and organise own workload to meet deadlines.
• Able to work collaboratively as part of a team and contribute to a positive working environment and culture
• Strong IT skills including proficient use of Office 365, MS Teams and Sharepoint
• Interest in working for a small charity

Desirable Experience

• Previous PA experience
• Experience planning and supporting events
• Use and management of a CRM system
• Willingness to provide support across the organisation when required