Victim Support Scotland – Empowering People Affected by Crime

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

What is the role

To provide administration support in all aspects of the Volunteering Team’s function. Working with the Head of Volunteering to provide high quality administration support and to build strong relationships, with internal and external customers, ensuring that high levels of service are provided. As a Volunteering Team Administrator you will oversee all administrative aspects of the volunteer recruitment process, including interview arrangements, onboarding, volunteer agreements and all other correspondence. You will co-ordinate all aspects of the disclosure and PVG application and renewal processes; providing support and advice to volunteer line managers.

This is an exciting opportunity to join our Volunteering Team as a Volunteer Team Administrator, working 17.5 hours per week.

Work pattern: Flexible on days and core hours. We would welcome a conversation with the successful applicant about how these are worked to best suit the needs both of VSS and the successful candidate.

What you’ll need to be successful

We are looking for a dynamic, driven, and motivated individual with the ability to plan and organise a workload with shifting deadlines to meet specific targets, ensuring quality output. Someone with the ability to think in innovative ways and skilled at problem solving, demonstrate experience of using digital approaches in your area of work, proven skills in communication and working collaboratively; building professional relationships and first class communication and customer service skills. Proven skills in communication and working collaboratively and the ability to use own initiative and to work both alone and as part of a team with excellent verbal and written communications skills

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Further details of this role are available in the job description - Volunteering Team Administrator - Victim Support Scotland

Please note - This post will be subject to a Basic Disclosure check.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer a generous annual leave package of 39 days (pro-rata) for this post and a 35 hour week, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition, we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

About us

At Sense Scotland we deliver vital support that makes a real positive impact to vulnerable individuals, and we value the work each staff member provides to ensure key goals are supported for those we care for. Our vision is for the people we support to live meaningful independent lives in a world that supports them to achieve their own ambitions. We do this by committing to our core values in practice and align this to all we do. We want our colleagues to feel valued and recognised for the life-changing work that they deliver. By joining our team, you'll not only help us achieve the delivery of high-quality care and support, but you’ll also be a key player with supporting and maintaining a developing, high performing and valued workforce.

About the team

The learning and development team is dedicated to providing a high-quality and innovative blended learning programme for all staff. It is their primary goal to ensure that, through the Sense Scotland L&D framework, they continually develop and maintain highly skilled staff who can meet the needs of the people we support. The team develop and oversee the training and development across all areas of the organisation, from face-to-face and virtual delivery as well as eLearning modules and ongoing development through focused, service-specific support.

The team continually develop learning and development initiatives based on ongoing need. They are committed to exploring using digital methods to deliver training while improving digital literacy. By keeping abreast of changing healthcare and communication training strategies, as well as the rapidly evolving digital landscape which promises to revolutionise learning, Sense Scotland maintains a pioneering approach to learning and development and we want you to be apart of that.

About you

Are you already a trainer within Health & Social Care, or a nurse or Senior Care Worker looking to develop into the role of a trainer? If so, we are looking to recruit a trainer to join our skilled Learning and development team.

The main focus of the role is to deliver health and social care courses to staff across our services, which are all over Scotland. This role can be based at either our Glasgow, Dundee, or Kirkcaldy office, with travel required across Scotland and the option to work from home.

You will be working in partnership with experienced training colleagues and operational managers and be responsible for delivering high quality and engaging training face to face and occasionally via Microsoft Teams. In addition to delivering training, you will also be assessing competence and coaching new and existing colleagues, and be expected to help nurture and form long-term relationships with new and existing staff, supporting their continuing professional development and training. You should be able to adapt your communication and training style depending on the trainees and naturally build rapport with new people.

Some of the topics you would be required to deliver training in (but not limited to):

• Organisational induction
• Safeguarding
• Epilepsy and rescue medication
• Moving and assisting
• First Aid
• Administration of medication

Expected qualifications and experience

• Minimum SCQF 7 qualification in a care related subject or a qualification that would allow registration with the Nursing and Midwifery Council (NMC) or Scottish Social Services Council (SSSC).
• Experience in training delivering within a health or social care setting
• A minimum of 1 years’ experience within a setting that would develop a detailed knowledge of current issues affecting health and social care.
• Be able to demonstrate a working knowledge of current training and qualification requirements in relation to SSSC registration, organisational policy and procedures, National Health and Social Care Standards and the SSSC Codes of Practice.
• Extremely confident and have a good grasp of IT applications such as Word, Outlook, PowerPoint, Excel, MS Teams.
• Exceptional communication skills, both written and oral are required, as well as excellent organisational skills and to be able to work on your own initiative.
• Be passionate and caring about what you do.
• Be able and willing to work flexibly in terms of locations across Scotland and times of day to accommodate staff shift
• patterns and service needs – including overnight stays and unsocial hours (evenings and weekends).
• You must have a full UK driving licence and the use of a car (business mileage is reimbursed), as travel will be frequent and include travel to services all over Scotland.

What would make you stand out?

• Hold or be working towards a learning and development qualification.
• Be qualified to support at least one of the core courses (Epilepsy, Moving and Assisting, First Aid) and be prepared to undertake additional training for trainers’ courses as required.

Working for us

We offer a rewarding role with the opportunity to develop your skills and future career in an enriching environment, some of these include:

• Retention payment of £500 – we reward our people
• 100’s of discount options to use at high street stores, events, cinemas, restaurants and more!
• Earn £250 by referring a friend
• Training and development – opportunities to expand your skills and knowledge via our e-learning packages and so much more
• Generous annual leave entitlement – 24 days annual leave plus 12 Public Holidays which increases with length of service
• Pension scheme to help you save for the future
• Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life
• Cycle to Work scheme and HSF Health Plan, your health and wellbeing is important to us.

Our full list of benefits can be found here.

Please note that Terms and Conditions and/or qualifying criteria apply to the benefits listed above.

Victim Support Scotland – Empowering People Affected by Crime.

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

This is an exciting opportunity to join our team as a Support Co-ordinator, (up to 12 month Fixed-term contract) working 28 hours per week. Work pattern: Monday - Friday between 8AM - 8PM & Saturday 10AM - 4PM

Primary location: Glasgow, however you will be expected to cover all areas of the locality

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

We are looking for someone who is experienced in a similar role and can evidence of continuing professional development, effective leadership style, able to build confidence, motivate and improve performance with a clean full driver licence. Analytical skills, must be able to understand, collect, analyse, report and present data. The ability to challenge stereotyping, prejudice, discrimination and bias. Good working knowledge of the voluntary/charity sector is required, as is a willingness to be flexible in working hours and able to travel as required.

Further details of this role are available in the job description: Support Co-ordinator - Glasgow - Victim Support Scotland

Please note - This post will be subject to a satisfactory PVG check

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days (Pro-rata), but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

We are recruiting for a Service Manager to lead our Glasgow Supported Accommodation and Outreach Housing Support programmes. Branston Court provides 24/7 support and accommodation for young people, it is also home to our Outreach Housing Support East Dunbartonshire/Panmure, allowing us to support people that are ready to transition into a tenancy of their own.

We are Right There, a charity celebrating our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.

The Service Manager will be responsible for providing a high-quality support service for young people experiencing a period of homelessness and for those moving on to permanent or other long-term suitable accommodation.

Main duties and responsibilities will include:

People Management

• Provide leadership and management and act as a role model for Right There staff by developing supportive relationships with your team
• Provide support and leadership to Senior Support Workers and Support Workers
• Arrange and facilitate regular support and supervision sessions with your team
• Complete annual appraisals and personal development plans

Programme Delivery

• Maintain all contractual obligations ensuring that individual needs are met through a process of regular review and support
• Lead and support new initiatives and the development and implementation of policies, procedures and guidelines as they impact on the programme
• Ensure those we support are involved in the development and improvement of the programme and that feedback mechanisms are in place for the people we support
• Shared On-call rota responsibilities

External Relationships

• Develop strong working partnerships with external agencies and have detailed knowledge of relevant local/national agencies that can positively impact on the programme

Information and Finance

• Report to the Care Inspectorate, ensuring all required reports, returns and documentation are completed and submitted within timescales
• Support the compiling and associated management of approved annual budgets

Full details can be found in the job & person specification which can be found on our website.

What we expect from you..

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We’re looking for you to have gained experience of managing a service with a proven track record in effective service planning including setting and managing budgets, and quality assurance. You will have the ability to lead a team through effective coaching and people management and the ability to implement effective performance measures.

We need you to be qualified to SVQ 3 Social Services & Healthcare SCQF Level 7, or have an HNC in Social Services. You will also be qualified to, or be willing to work towards SVQ 4 Social Services and Healthcare SCQF Level 9.

Management experience gained in Third Sector/Not for Profit organisations providing housing, social care and support services is highly beneficial.

What you can expect from us..

• The post holder will report to the Locality Manager
• Your normal working hours are 35 per week. These hours are usually worked Monday to Friday, and flexibly between the hours of 8.00am to 6.00pm, depending on the needs of the service, with 1 hour-unpaid break.
• Your usual place of work will be 95 Panmure Street, Glasgow, G20 7SJ. Working arrangements are in agreement with the line manager based on the needs of the service
• Annual leave entitlement of 210 hours (equivalent to 6 weeks) pro rata in your first year, rising to 280 hours (equivalent to 8 weeks) pro rata in your second year. This includes public holidays
• You will automatically be enrolled into the People’s Pension in the month that you will complete 3-months of employment, providing you meet the auto-enrolment criteria
• Life insurance 4 x salary
• Option to purchase and sell annual leave
• Comprehensive induction and ongoing learning and development
• Cycle to work scheme
• Wellness programmes