Services Assistant (Repairs)
- Full time
- £29,086 – £32,324
- On site: Glasgow
- Closing 10th January 2025
- Advertised from 5th December 2024
- EVH Grade 5. Permanent. 35 hrs /week.
Role
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
The Services Assistant (Repairs) is responsible for the delivery of front-line customer service, liaising with external stakeholders in relation to work orders, maintaining comprehensive and accurate records, and supporting the wider team in the administration of policies and procedures.
The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, including front line resolution of complaints and strong IT skills with experience of reporting.
A summary of key tasks include:
- Front-line customer service role, with primary focus on repairs services including Right to Repair and Insurance claims.
- Wider customer service responsibilities as part of front-line Services Team, including: Point of contact for enquiries in relation to housing management, tenancy and allocations; Assisting tenants and service users in the completion of housing application forms, and liaising with housing applicants in relation to the assessment of housing needs in accordance with GWHA Housing Allocations Policy where required.
- Liaise with external stakeholders as required to ensure effective service delivery.
- Routinely pursuing outstanding work orders to completion including associated administration and invoice approval within delegated authority levels.
- Administrative duties in relation to raising repairs work orders, monitoring progress and completions, liaising with customers and contractors with respect to responsive repairs, stage III medical adaptations and void management.
- Providing a courteous and efficient service to residents and the community.
- Working with team members to ensure duty officer cover.
- Arranging and carrying out house visits as required.
- Supporting the repairs team in the administration of policies and procedures, and in the delivery of team plans, objectives and performance indicators.
- Maintaining and updating records/systems and preparing statistical information for reporting purposes.
- Frontline complaints handling in accordance with SPSO framework and GWHA’s complaint handling procedure. Accurate record-keeping and emphasis on mitigation of complaints through contribution to monthly team evaluation and learning.
- Co-ordination of admin/follow-up actions resulting from customer satisfaction feedback.
- Supervision of others and co-ordinating work deadlines and priorities for Services Administrator(s).
- To carry out any other duties which may be reasonably requested by your line manager to meet the needs of the business.
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- defined contribution pension scheme
- Death in Service Benefit
- Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
- Cycle to work scheme
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Professional development & training opportunities
Post subject to satisfactory Disclosure Check.
Application notes
Closing Date: Friday 10 January 2025, 12noon
Interview Date: Monday 27 January 2025
For further information and an application pack, please visit our website: gwha.org.uk
For an informal discussion, please email recruitment@glasgowwestha.co.uk in the first instance to arrange a call.
Promoting Equality. Registered as a Scottish Charity NO. SCO01667
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
We are looking for a high performing individual to join our Management Team, with responsibility for leading the:
- delivery of projects aligned with our strategic priorities;
- co-ordination of core internal/external services, performance, and stakeholder communication;
- development of comprehensive and accurate records, reporting and administrative systems that demonstrate compliance with legislative and regulatory standards, reflecting best practice and mitigating risk;
The ideal candidate will be further educated to SCQF Level 9 or above and/or will have significant demonstrable experience of RSL reporting requirements or if operating out with the RSL sector will have relevant experience of quality management /performance excellence frameworks. The ideal candidate will also have accomplished ICT reporting and presenting skills, high degree of accuracy and attention to detail.
Key Tasks:
1. Assembling and leading teams to ensure delivery of projects aligned to strategic priorities.
2. Developing robust performance management frameworks.
3. Actively contributing to policy and strategy development, including Equality Impact Assessment and compliance self-assessments.
4. Monitoring and reporting on policy/procedural compliance extending to General Data Protection Regulations (GDPR) and Freedom of Information.
5. Coordinating, analysing and presenting performance and compliance reports across all functions.
6. Ensuring accurate and timely completion of regulatory returns (including the Annual Return on the Charter).
7. Scrutinising and validating performance data & statistics.
8. Liaising with Teams to identify and implement process efficiencies.
9. Ensuring appropriate performance bench-marking.
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- Defined contribution pension scheme
- Death in Service Benefit
- Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
- Cycle to work scheme
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Professional development & training opportunities
. Post subject to satisfactory Disclosure Check.
Project Coordination Assistant
- Part time
- Circa £25,000 pro-rata
- Remote: Glasgow
- Closing 3rd January 2025
As Project Coordination Assistant you’ll be responsible for administration for a number of fuel poverty related projects that work directly with project delivery partner organisations from within our charity’s membership and the funders of these activities. You will ensure that project reporting is compiled to enable the projects to support low income, vulnerable and fuel poor households in Scotland.
You’ll be curious, driven, impact-focused with attention to detail, passionate about “doing the right thing” and ensuring that Energy Action Scotland continues to be able to delivery it’s key aim of helping vulnerable fuel poor households in Scotland.
Energy Action Scotland secures funds through grants, donations and contracts to help people who are unable to heat and power their homes to a safe standard for their health and wellbeing. Over 1 in 3 households need help, many with underlying health conditions or needs that should mean they are warmer for longer, but this is out of reach for far too many people. Join us and make a difference.
This post is full time and fixed term to cover maternity leave for up to 12 months or until the substantive postholder returns.
Please Note: If you are a current employee of the University of Glasgow, please be advised that the University would consider an internal secondment opportunity for this post. University of Glasgow applicants should seek clearance for release for internal secondment from their line manager before making a formal application.
The University of Glasgow has been changing the world for more than 573 years, and today we are one of the world's top 100 universities. We are delighted to have been awarded Scottish University of the Year by the Times & Sunday Times Good University Guide 2024, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
The Hunterian are currently looking for a creative and dynamic Audience Engagement Manager to join our team.
You will be key in planning, organizing, and running a variety of events and activities to welcome new visitors. Working alongside the Audience Development Manager, you'll help create and manage an exciting programme that engages a diverse range of audiences.
You will also oversee audience research, volunteering, social media, marketing, and visitor engagement, making sure the initiatives are engaging, inclusive, and community focused.
The successful candidate will work closely with both internal teams and external partners to ensure The Hunterian becomes a more inviting and meaningful space for all audiences.
Impact Funding Partners works with the third sector, public sector, private companies and individual donors to create social, environmental and economic impact.
We develop grant funds with our funding partners and manage them on their behalf. This could be a national fund or one that targets a particular geographic area or group of people. Our expertise covers all elements of fund management from the initial design through to the evaluation of impact.
As CEO, reporting directly to the Board you will be proactive and passionate about supporting the team in all they do, ensuring service delivery and encouraging innovation so that we deliver support across Scotland. Your experience and networks within the Scottish not-for-profit and business communities will ensure you can act as innovator, business developer and ambassador for the organisation.
In this role you will be responsible for leading the development and continued transformation of Impact Funding Partners, devising, redeveloping and implementing the Organisation’s strategy.
A key aspect of the role is the design and delivery of a diversified new service set, and you will work closely with the Board to ensure innovation is balanced with pragmatism.
Latest news See more
