VisionPK is an exciting and growing charity, recently opening our new Sensory Hub in the heart of Perth. We provide specialist services for people with sight and hearing loss living within the Perth and Kinross local authority area.

We are currently recruiting a proactive and organised Operations Support Assistant to join our dynamic team. The successful candidate will be responsible for providing essential support in various operational areas, including daily reception duties, equipment procurement, administration tasks, health and safety compliance, and liaising with service users and suppliers, both over the phone and in person. The role also involves assisting the Operations Support Manager in day-to-day tasks to ensure smooth business operations.

The Role

Reception and Customer Service:

• Serve as the first point of contact for visitors and clients, ensuring a professional and welcoming environment.
• Handle incoming calls, emails, and correspondence, directing them appropriately.
• Address inquiries and provide accurate information about VisionPK services.
• Develop knowledge of other services for signposting and referring as required.
• Develop knowledge and understanding of aids and equipment available for people with a sensory impairment in order to be able to effectively demonstrate/issue/sell simple aids and equipment to sensory impaired people.
• Update client database and create / maintain records as required.
• Coordinate the ordering, tracking and distribution of stock, supplies, sensory aids and equipment and process orders and sales of these as required
• Maintain accurate inventory records and ensure timely replenishment.

Operations Support:

• Assist the Operations Support Manager with administrative tasks and project coordination.
• Support scheduling, meeting arrangements, and documentation management.
• Collaborate with internal teams to ensure operational efficiency.
• Support with preparation and distribution of quarterly newsletter.
• Support the implementation and monitoring of health and safety policies and procedures.
• Assist in reporting and resolving health and safety incidents.

Supplier and Customer Relations:

• Establish and maintain strong relationships with suppliers, ensuring high-quality service.
• Coordinate with customers to manage orders, deliveries, and resolve issues promptly.
• Handle invoicing, payment follow-ups, and ensure accurate record-keeping.

About You

• Previous experience in operations, administration, or a similar support role.
• Competent at IT, use of Microsoft programmes and databases for recording activity.
• Experience of GDPR / Confidentiality compliance
• Strong organisational skills and the ability to manage multiple projects simultaneously.
• A proactive, collaborative, and compassionate individual who is passionate about making a positive difference.
• Strong work ethic and reliability.

Why Join Us

• Be part of an exciting time as we grow and develop our newly opened Sensory Hub in Perth.
• Make a real difference in the lives of people with sensory loss.
• Join a supportive and fun team that values hard work and collaboration.
• A supportive and collaborative working environment.

About Scotland’s Charity Air Ambulance

Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time.

People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters.

As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at speed.

The Role:

The Individual Giving Manager is a new role for SCAA, demonstrating our commitment to growth in the coming years. As this is a new role, the successful candidate will be able to make the role their own, determining success alongside the Head of Individual Giving and Engagement. You will help SCAA to achieve their ambitious goals and continue to provide a life-saving essential service across Scotland into the future through a programme of sustainable funding.

Key responsibilities will include:

• Managing and delivering the Individual Giving programme to drive supporter acquisition and increase retention across appeals, regular giving, lottery, mid-level giving and in memory fundraising.

• Working closely with colleagues and partners to formulate, deliver and monitor an effective Individual Giving strategy including new donor acquisition, donor retention programmes, development and promotion of individual giving products and propositions, including lottery and raffles, regular giving and development of a mid-value giving proposition.

• Leading on donor stewardship of our lottery programme, providing training in organisational messaging for the fundraisers and supporting reduction in attrition.

• Working closely with the Marketing and Communications team to develop and optimise campaigns and appeals.

• Working collaboratively with colleagues across the organisation to develop compelling propositions, showcasing the voices and stories of patients and supporters

• Leading on the annual budget process for Individual Giving, working with the Head of Individual Giving and Engagement and Director of Development and Engagement.

• Ensuring that all Individual Giving strategies, promotion and communications are compliant with GDPR and following good practice of the Chartered Institute of Fundraising.

About You:

• Experience of delivering successful Individual Giving programmes.

• Ability to deliver multi-channel integrated marketing campaigns in the Not-for-Profit sector.

• Demonstrable experience of working with a variety of channels including direct mail, face to face, email, social media and events.

• Ability to deliver briefs within agreed time frames and ensure these are communicated effectively.

• Excellent communication skills and ability to communicate effectively with Senior Leadership Team.

• Knowledge and experience of managing budgets and delivering financial results against agreed objectives, targets and timescales.

• Knowledge and understanding of Data Protection legislation.

• Knowledge and experience in working with a CRM database package.

• Excellent organisational skills

Benefits:

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)

• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday

• Death in Service benefit: 3 times annual salary

• Optional Private Medical Insurance plan

• Access to Blue Light Card

• Learning and Development opportunities

About the Company

“St Andrew’s First Aid is a long-standing charity formed in 1882 as St Andrew’s Ambulance Association by doctors and businessmen in Glasgow who showed concern for the number injuries during the rapid growth of industrial cities.

As Scotland’s leading first aid charity, St Andrew’s First Aid has an impressive country-wide network of First Aiders ready to provide support at hundreds of events. The organisation aims to provide the highest standards of first aid and to share their knowledge through training and education to the public.

In addition to providing first aid services, the charity also runs a number of projects aimed at building strong and safer communities in Scotland. With the Scottish Government they aim to equip 500,000 people with CPR skills, increasing the number of bystanders to help in an emergency thereby increasing the number of survivors.”

To learn more about St Andrew’s First Aid, please visit firstaid.org.uk

The Role

As Volunteer Development Officer, you will be responsible for many aspects of volunteer development such as recruitment, induction, training, retention, motivation and engagement. Reporting to the Head of Volunteer Development, your main responsibilities will include:

• Promote volunteering within the organisation
• Plan, organise and monitor volunteering activities to deliver St Andrew’s First Aid’s charitable aims
• Learning and development
• Manage volunteer conduct, addressing problems with performance and ensuring the quality of services are upheld by volunteers
• Promote productive working relationships between volunteers and other stakeholders
• Organise events involving volunteers such as meetings, seminars, forums, internal conferences, promotional events and social events
• Deal with conflict, volunteer conduct issues to mediate and resolve
• To represent the organisation as appropriate at meetings of relevant external stakeholders/organisations/partners
• Support the team in ad hoc administration duties.

The full range of tasks can be viewed in the attached job description. This job description describes the practical purpose and main elements of the job. Its sole purpose is to act as a guide to the nature and main duties of the job as they exist currently, but is not intended as a wholly comprehensive or permanent schedule.

In addition to the duties highlighted, the organisation operates a flexible approach to its activities and the post holder may accordingly be called upon to undertake any other duties from time to time as circumstances warrant.

An element of unsocial hours will be required to be undertaken.

Requirements

This role would best suit an individual with a passion for and experience of volunteering or working in the third sector, or any other relevant experience.

The ideal person will be very people-orientated, pro-active and flexible, empathic, creative, persuasive, resourceful and imaginative.

You’ll be someone who is a real team player who can easily fit in with a diverse team of people. You’ll be outgoing, friendly with good communication skills and be able to fit in wherever the job takes you.

If you have any questions about this role or the organisation please contact stewart.simpson@firstaid.org.uk.

We are looking for a highly motivated Autism Co-ordinator to join our Transition Services team, focussed on delivery and development of our Enterprise project.

Despite their desire to work, recent statistics tell us that nationally only 3 in 10 autistic people are in employment (The Buckland Review of Autism Employment, UK Government, 2024), and through our Transition Services at Perth Autism Support, we aim to change that narrative locally through both our Enterprise project, supporting autistic teens aged 14-16 years and our Employability project, from the age of 16-24 years.

As part of our wider Transition Services, you will be central to the successful delivery of a high-quality young person focussed service provide a fun, meaningful programme of Enterprise projects, to develop early employability skills:

- Increased confidence

- Teamworking

- Skills development – customer service, budgeting, planning etc.

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The role of Autism Co-ordinator is to lead the planning, preparation and delivery of our Enterprise programmes, using local networks and connections to look for development opportunities to continue to develop the service, whilst supporting our wider Employability work.

You will be an ambassador for Perth Autism Support, building relationships across the community to further our vision to support autistic children and young people to reach their full potential.

About Us

Perth Autism Support was founded in 2011 to address the gaps in support for autistic children, young people and their families across Perth & Kinross.

In 2024, we have over 1200 families registered for services and support children, young people and families through the following service areas:

- Children’s Services

- Transitions Services (encompassing three project areas – Engage, Enterprise and Employability)

- Family and Education Services (including our Early Years project and Autistic Adults Peer Support)

We are governed by a Board of Trustees (7) and we have a staff team of 32.

We are based in our centre in Perth City but work across the whole of the Perth & Kinross region.

For more information, visit perthautismsupport.org.uk