Front of House Manager
- Full time
- £37,251 – £45,393
- On site: Ayr
- Closing 18th December 2024
- Advertised from 20th November 2024
Role
Would you like to join us in as we open the doors of our newly built and refurbished Hospice building? Do you have a can-do attitude and impeccable attention to detail?
About us
The Ayrshire Hospice is finishing our “once in a lifetime” Capital Build project, which will ensure that we are prepared to meet the needs of our community to provide palliative and end of life care for future generations. Everything we do is about making today matter and our patients and family's voices are at the heart of all we do.
Upon the much-anticipated move back “home”, we are looking for someone dynamic, engaging and forward-thinking who will lead our front of house operations including our Reception, Gargowan Cafe and Boutique Shop, Gargowan Gifts as well as our contemplation space called the Magnolia room.
You’ll be front and centre, a personable and professional point of contact for everyone who walks through our doors, ensuring every operational element runs like clockwork. Actively following, and exhibiting our values of being kind and compassionate, honest and inclusive at each and every interaction with our patients, families, staff, volunteers and visitors.
About the Role
We have an exciting opportunity for an individual who will lead the Front of House team, made up of our amazing volunteers. You will be at the heart of the hospice, ensuring your team welcomes every visitor from the moment they step through our doors or pick up the phone to us. Every step of our visitor journey, from the start must be seamless and consistently exceed expectations, regardless of the reason for their visit. Our vision is to create the most incredible welcome for our community, ensuring a service that’s unique, bespoke and tailored to each visitor’s requirements. Actively following, and exhibiting our values of being kind and compassionate, honest and inclusive at each and every interaction with our patients, families, staff, volunteers and visitors.
About You
This important role calls for strong organisational and communication skills with a high degree of planning and attention to detail. Significant experience in a customer service environment is essential and hospitality experience would be beneficial. The successful candidate will also have strong people skills and be able to work well under pressure, juggling competing priorities day to day. You must have the personality to be able to build rapport with all our visitors, understanding the sensitivities of the environment, so high emotional intelligence and resilience are required. A professional and courteous manner and a willingness to go above and beyond for our visitors many of which are family members of our patients as well as staff are all essential qualities. A real people person, you’ll be able to find a connection with just about anyone, from anywhere.
Job Summary
As our Front of House Manager, you will be the welcoming face of our organisation, ensuring that every visitor, no matter their reason for coming into our building are welcomed and treated in line with our values which are kindness and compassion, being honest and inclusive. You will manage and oversee all aspects of the Hospice front of house operations including reception, in house events, housekeeping, coffee shop and catering services, volunteers, and team management. You will also oversee our Contemplation space, learning and teaching events, ad hoc special events, deliveries and donations. You will create a front of house operation that is courteous, efficient, consistent, and professional whilst providing a welcoming and uplifting experience for patients, visitors, and the public. You will be a role model for hospitality throughout the Hospice ensuring a strong, positive public image is maintained by you and your team of staff and volunteers.
Application notes
For further information and to apply, please visit our website.
We reserve the right to close this ad before the closing date.
Downloads
Would you like to join us during a period of transformational change? Join us in transforming our Hospice! We need your property and facilities expertise to help improve our building.
About us
The Ayrshire Hospice is finishing our “once in a lifetime” Capital Build project, which will ensure that we are prepared to meet the needs of our community to provide palliative and end of life care for future generations. Everything we do is about making today matter and our patients and family's voices are at the heart of all we do.
Upon the much-anticipated move back “home”, we are looking for someone to help support the smooth running of this exceptional and technical building as well as our entire estate. You will be expected to liaise with all departments across our organisation to anticipate any challenges and opportunities. Problem solving is key to this role, with our support, you’ll be well versed in the inner workings of the building, correcting commons faults, or being able to escalate to the appropriate team members.
About the Role
Reporting to the Head of Facilities and Property Management, you will support the day to day smooth running of our Hospice buildings.
Through regular checks you’ll ensure that all fire, health & safety, and security requirements are maintained, always to the highest standards. Actively following, and exhibiting our values of being kind and compassionate, honest and inclusive at each and every interaction with our patients, families, staff, volunteers and visitors.
We will ask you to take huge pride in providing information on all aspects of the building, with expert guidance and in a manner appropriate to each individual. You will be a natural ‘organiser’, you thrive supporting others and you are adept at managing a variety of sometimes conflicting priorities. Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, you will ensure first class customer service.
About You
You are passionate about facilities management and delivering a great service, showing flair and the natural ability to project a positive and friendly image. You are highly motivated and possess an immense sense of pride in your work; you're enthusiastic about delivering high-quality work in line with various regulatory standards. You have a positive “can do” attitude to solving problems in a professional and courteous manner
A strong team player with great communication skills and you are well organised and punctual with an eagle eye for detail.
You want to be part of a team that works hard, supports each other and where our values are at the heart of all we do making a difference to the environment for our patients and their families and our staff and volunteers.
Job Summary
The Ayrshire Hospice is ambitiously developing its main site, and this development will support major organisational change, modernising service delivery for the benefit of staff, patients, carers and the public.
To enable us to be a modern, inclusive employer - the environment in which our staff work is fundamental to our success, providing effective space to deliver services and good working conditions, ensuring staff are safe, can work effortlessly and effectively
The Ayrshire Hospice is therefore seeking an individual to fill the position of Technical Support Supervisor, who, working with the Head of Facilities and Property Management and the facilities team, will enable this to happen.
The Technical Support Supervisor will report directly to the Head of Facilities & Property Management and will assist in the delivery of a responsive and effective facilities management service.
The individual will have a good knowledge of facilities management, preferably in a health care setting, and will have experience of conducting general repairs. They will also have the skills necessary to diagnose and co-ordinate the corrective actions required on all aspects of; mechanical, electrical, plumbing, and HVAC (heating, ventilation and air conditioning) systems to ensure optimal operating results.
The successful candidate will support the planning and implementation of the organisation’s policies and procedures, including the day-to-day operations of the facilities portfolio. The successful candidates will manage facilities staff duties, liaising with contractors, hospice staff and volunteers, ensuring that health and safety policies and procedures are followed.
As a member of the Hospice team, you will be working in a clinical end of life care environment always putting the patients' needs first, despite conflicting priorities.
The Ayrshire Hospice is a values-based organisation, and the values of kindness, compassion, honesty and inclusiveness underpin the work undertaken by all staff and volunteers. The Technical Support Supervisor must demonstrate alignment with our values and a focus on the delivery of excellent services for patients and families.
Adult Services Manager
- Full time
- £31,500
- Hybrid: Edinburgh - office (60% min) and home
- Closing 1st December 2024
Positive Help is a well-established, third sector service provider – a registered charity – based in central Edinburgh. We have almost 40 years’ experience of supporting adults, children and families living with /affected by HIV and or Hepatitis.
With the support of a cohort of trained and supervised volunteers, we provide a range of services to help people who have complex needs live fulfilling, healthy lives in the community.
We are now looking for an Adult Services Manager with proven experience of working in a leadership role to join our dedicated team as we further develop the organisation. We work from our centrally situated office in Edinburgh, although there is the option to work from home depending on business need.
The ideal candidate will have the skills and experience we need to help us deliver our adult services – specifically Supportive Transport, and Live Well Services - and the wider organisation effectively and efficiently, and have a genuine interest in this very rewarding work.
As a member of our leadership team, you will play a key role in ensuring that service users receive the right support from us and others timeously, and that volunteers are appropriately matched and well supported / supervised to maintain a high standard of practice and satisfaction.
You will be outcome focussed and have a keen interest in demonstrating the impact of services as well as working across boundaries and developing and sustaining positive relationships with internal colleagues, volunteers, partner agencies, referrers and a wide range of stakeholders.
You will have experience of managing or coordinating projects inspiring people to work together towards shared goals. You will be a problem-solver with an empathic approach, and excellent communication skills.
Our work can be challenging though highly rewarding. Therefore, you will need to be motivated, ambitious and self-organised, and also be prepared to play a part in our on-going organisational development.
In return, we offer you a supportive working environment, a 35-hour working week, 25 days annual leave plus 10 public holidays (pro rata) and an employer contributory pension scheme.
It’s a great time to join Positive Help and be part of our journey toward an even brighter future. If you are excited by what you have read so far and think you have what it takes to be an outstanding member of our team, then please read our job specification for more information, and take a look at our website.
We look forward to receiving your application.
Top job! Head of Partnerships and Philanthropy
- Full time
- £59,000 – £65,000
- Hybrid: Any CHAS site, including Edinburgh, Glasgow, Robin House in Balloch or Rachel House in Kinross
- Closing 27th November 2024
Head of Partnerships and Philanthropy – Children’s Hospices Across Scotland (CHAS)
Help shape the future of children’s palliative care in Scotland
Are you ready to lead transformative growth at Scotland’s only provider of children’s palliative care? As Head of Partnership and Philanthropy at CHAS, you will be at the heart of our ambition to make sure that no family in Scotland has to face the death of their child alone. Joining at a pivotal time in our organisation’s history, you’ll guide talented teams to secure the vital resources that will help us be there for more children who need our help, and their families. This role offers a rare opportunity to champion creative, high-impact partnerships and inspire a dedicated team working to bring comfort and hope to children and families when they need it most.
In this senior role, you’ll oversee our Partnerships and Philanthropy team during this period of transformational growth, leading efforts to secure major donations, develop corporate relationships, and design unforgettable, high-profile events. Working closely with our Appeal Director, you’ll help drive the “It’s Not Just a Hospice” appeal and lead efforts to secure £16.3 million to transform one of our two children’s hospices, Rachel House. With creativity, determination, and compassion, you’ll play a critical role in CHAS’s mission to provide unwavering care to children who may die young and their families.
Your Role at CHAS
As part of our award-winning Income Generation and Engagement Directorate, you’ll report to the Director of Income Generation and Engagement and lead a department of 13 talented professionals, including two senior managers. This role is central to CHAS’s strategic vision, which includes a fundraising goal of £75 million (including £16.3 million from the major appeal) over the next five years to sustain CHAS’s life-changing work and fund key projects like the Rachel House redevelopment.
About You
To excel in this role, you’ll bring:
• Proven strategic leadership: Success in developing and executing high-value strategies that inspire teams and maximise revenue.
• Fundraising expertise: Significant experience in major donor or partnership fundraising, with a strong track record of meeting ambitious goals.
• High-impact relationship-building skills: Ability to cultivate meaningful partnerships with corporate sponsors, major donors, and stakeholders.
• Team development skills: Demonstrated success in building and leading high-performing teams, nurturing talent, and driving efficiency.
• Innovative, commercially minded approach: Talent for identifying new opportunities and refining operations to support growth.
• Passion for CHAS’ mission: A commitment to making a tangible difference for families facing a child’s life-limiting condition.
Why Join CHAS?
At CHAS, we’re committed to making sure that no one has to face the death of their child alone. We provide unwavering care through a unique model that spans hospices, hospitals, and homes, providing comfort, choice, and dignity to children who may die young and their families.
Working with CHAS means making an extraordinary impact every day in a supportive, collaborative environment. Here’s what we offer:
• Flexible Working: Embrace hybrid options with time split between home and onsite in any of our sites in Edinburgh, Glasgow, Kinross or Balloch, with family-friendly working arrangements.
• Professional Development: Exposure to a range of fundraising activities and continuous learning opportunities.
• Supportive Culture: Work alongside a high-performing, award-winning team dedicated to achieving ambitious goals through innovation and partnership.
• Comprehensive Benefits: Enjoy generous annual leave, a competitive pension, incremental salary progression, Blue Light discounts, and extensive health and wellbeing support.
What if you don’t meet all the job requirements?
At CHAS we’re committed to creating a workplace where everyone feels welcome, supported, and valued. We celebrate diversity and inclusivity, recognising that everyone’s journey is unique. We believe in the power of transferable skills, so if you don’t have the exact qualifications or background listed but believe your experience and skills are a great fit, we encourage you to apply. Feel free to reach out to Iain or our team for a chat to explore how you could be a great addition to our team.
Top job! Appeal Director
- Full time
- Circa £65,000
- Hybrid: Any CHAS site, including Edinburgh, Glasgow, Robin House in Balloch or Rachel House in Kinross
- Closing 26th November 2024
Appeal Director – Children’s Hospices Across Scotland (CHAS)
Are you ready to make a profound impact on the future of children’s palliative care in Scotland? As Appeal Director, you will play a vital role in our most ambitious appeal yet—driving the six- and seven- figure gifts needed for us to achieve our ambitions in the “It’s Not Just a Hospice Appeal”, to secure critical funding to transform Rachel House children’s hospice, and critically, transform the experience of children’s palliative care in Scotland.
In this high-impact role, you will work with an exceptional team to engage philanthropic partners, cultivate major gifts, and deliver on our ambitious vision. From shaping donor strategies to creating lasting, meaningful partnerships, you’ll play a central part in CHAS’s goal of raising £16.3 million to reimagine Rachel House and grow CHAS’s long-term impact.
“At CHAS, every day brings an opportunity to make a difference, transforming lives through generosity and compassion,” says Iain McAndrew, Director of Income Generation and Engagement.
Where You’ll Fit In
As part of our award-winning Income Generation and Engagement team, you’ll work closely with our Head of Partnerships and Philanthropy and report directly to the Director of Income Generation. The Appeal Director role is integral to our 2024-2028 Strategic Plan, connecting our vision to every generous partner supporting our mission to ensure no family faces their child’s death alone.
About You
To excel as Appeal Director, you will bring:
• Demonstrated success in securing six- and seven-figure gifts.
• Expertise in building lasting, meaningful relationships with high-level donors and partners.
• Proven ability to meet ambitious goals through strategic planning and effective
• The ability to engage, inspire, and articulate compelling cases for support.
• An alignment with CHAS’ vision and values, and a deep commitment to making a difference for children and families.
• Experience in either the nonprofit or commercial sector, with a willingness to navigate complex projects and stakeholders.
Why Join CHAS?
At CHAS, we’re committed to making sure that no one has to face the death of their child alone. We provide unwavering care through a unique model that spans hospices, hospitals, and homes, providing comfort, choice, and dignity to children who may die young and their families.
Working with CHAS means making an extraordinary impact every day in a supportive, collaborative environment. Here’s what we offer:
• Flexible Working: Embrace hybrid options with time split between home and onsite in any of our sites in Edinburgh, Glasgow, Kinross or Balloch, with family-friendly working arrangements.
• Professional Development: Exposure to a range of fundraising activities and continuous learning opportunities.
• Supportive Culture: Work alongside a high-performing, award-winning team dedicated to achieving ambitious goals through innovation and partnership.
• Comprehensive Benefits: Enjoy generous annual leave, a competitive pension, incremental salary progression, Blue Light discounts, and extensive health and wellbeing support.
What if you don’t meet all the job requirements?
At CHAS we’re committed to creating a workplace where everyone feels welcome, supported, and valued. We celebrate diversity and inclusivity, recognising that everyone’s journey is unique. We believe in the power of transferable skills, so if you don’t have the exact qualifications or background listed but believe your experience and skills are a great fit, we encourage you to apply. Feel free to reach out to Iain or our team for a chat to explore how you could be a great addition to our team.
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