Funded by Falkirk Health and Social Care Partnership (HSCP) Carers Challenge Fund, this is one of two Family Support Development Officers post within the existing Forth Valley Family Support Service. This post focuses on developments within Falkirk, and is responsible for developing, delivering, supporting, and promoting a range of family support and engagement for family members who are affected by someone else’s substance use.

Funded developments include: Design and delivery of group sessions in partnership with the Carers Centre; Establishing link working with Hospital Support & Discharge Priorities; Exploring opportunities to engage with families in areas with low referral rates.

The post holder will work in partnership with partner organisations, families and communities, and have responsibility for co-leading Scottish Families’ Forth Valley Family Support Service (established in 2014) alongside our existing Forth Valley Family Support Development Officer. Responsibilities include co-leading the development, delivery and promotion of Forth Valley Family Support Service, offering a range of family support and engagement for family members across Forth Valley who are affected by someone else’s substance use; and ensuring the Family Support Service offers, choice, consistency and flexibility for adult family members (aged 16+ years) in their own right.

The post is located in Forth Valley (main base: Falkirk) and has an area-wide remit involving significant travel throughout the area and some to our offices in Glasgow. It is expected that the post holder will be required to work some evenings and occasional weekends. Due to the nature of this post, access to a car is essential. This post will be part of Scottish Families’ staff team and be supervised by the Senior Family Support Development Officer.

We are seeking applicants who have a degree in a relevant subject or equivalent professional qualification; and experience of direct client work, group work and direct work with families. Experience working with or as a carer and/or working with or as a volunteer is desirable, along with knowledge of issues for families affected by substance use. Knowledge of carers rights is an advantage. Candidates should be able to encourage and promote the development of family support groups, and effectively and sensitively advocate for others, with strong organisational, interpersonal and communication skills.

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

If successful, you will be required to register with the Scottish Social Services Council within 6 months of your start date. After registration, there is a requirement to be qualified and to maintain professional learning, which we will support you to achieve.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary and Pension Options
• Full time & Part time hours available
• Double pay for festive bank holidays
• Long service awards
• Fully funded SVQ3
• Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
• Inhouse training programmes
• Significant Gym discounts
• Continuing Professional Development (CPD)
• 24/7 access to employee assistance programme, including counselling
• A wide range of family friendly policies
• Life Assurance cover of 3 times your salary
• Credit Union
• £200 refer a friend scheme

And many more!

About the Role:

As a Support Worker, you’ll work as part of a team in providing safe, secure, supported accommodation for the people who use our services. You’ll do this by providing practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives.

Main Responsibilities:

This Support Worker role working at our CB Portwell service in Hamilton involves working on a rota covering various dayshift patterns. This role involves working 34 hours per week. The Support Worker will:

work as part of a team providing safe, secure, supported accommodation for homeless people.

support, review, monitor and evaluate through our case management system, to achieve a positive person-centred outcome for the people we work with in line with organisational, statutory and legislative requirements.

maintain and update all recording systems and documentation in line with relevant policies, procedures and practice guidelines, including the occupancy agreement, within required timeframes.

provide, plan and facilitate key work meetings, key work sessions, meetings, reviews and other internal/external meetings in conjunction with the person’s support plan.

provide general advocacy and advice to the people we support, including assistance to enable them to meet the conditions of their occupancy agreements.

To find out more about being a Support Worker, click the link below:

About You:

• To join us, you need to have a genuine passion for helping people.=
• Ideally, possess 1 year of experience of working with vulnerable people and challenging behaviour which can be from personal, voluntary and/or professional experience.
• Demonstrated commitment and ability to undertake care practice in accordance with Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
• Ability to relate empathetically to people and recognise their right to choice and independence.
• Ability to work flexibly and as a lone worker.
• Able to use Microsoft or equivalent applications competently.
• Ideally, hold and SVQ level 2 or above and be willing to work towards an SVQ 3.
• We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Managers you will be able to develop in your career.

Due to the Safer Recruitment requirements by the Scottish Social Services Council (SSSC) and Care Inspectorate we do not accept CV’s and you must therefore complete our application form.

Please note we do not accept applications from out with the UK as we do not have a UK visa sponsorship license.

As a Senior Practitioner, I take responsibility for my own work and have a responsibility in assisting or supervising others in the team to achieve the overall team/service outcomes. I have a lead role in developing my part of the service/project.

I am responsible for one-to-one support including carrying a case load and developing and reviewing personal support plans; I work autonomously being able to judge when I refer to my Manager and I take a lead role in developing the service.

I work mainly on a one-to-one basis in the community and/or in people’s homes; and I may support group and other activities in the Change Mental Health Resource Centre – although one to one support is my main focus.

I support the Locality, Service and Area Managers, in their strategic role to meet national and funder criteria. I work l closely with partners in the community to identify gaps in the service where they arise and implement solutions in partnership with my line manager.

What I do and what I achieve

· I work closely with the Project Manager, Locality Manager or Area Manager to achieve strategic outcomes

· I compile and review service user development plans ensuring outcomes are being achieved

· I establish supportive relationships with each individual, encouraging individual responsibility and decision-making to maximise choice, control and self-management.

· I ensure that people I support are connected to other Change Mental Health services in the area as appropriate

· I provide advice and guidance to new or less experienced employees in my own area of responsibility

· My focus is ensuring continuity of service within the context of Change Mental Health values and strategic outcomes

· I ensure that careful and ongoing review systems are in place and maintained

· I build positive working relationships with local partners to better support our service users and to promote the work of Change Mental Health

· I develop new services/approaches in response to unmet need

· I collate information and prepare agency reports for line management as required

· I have a lead role to oversee that all Health and Safety responsibilities within practice settings are fulfilled

Who I am

· I am educated to SVQ 3 level or have experience working in mental health

· I work well in a team setting but can also work autonomously

· I have a sound theory base of social care interventions including risk assessment

· My value base is consistent with the aims and objectives of Change Mental Health

· I apply an analytical approach to problems in order to find solutions

· I am competent in planning and reviewing development plans and taking appropriate action if needed

· My I.T skills are of a good standard

· I recognise the importance of providing professional support and supervision to practitioners

· I have a sound knowledge of Health and Social care policy in Scotland and can apply this to my role

· I am keen to develop my knowledge and skills and attend training as required

I may also have

· Experience of delivering a Registered Service and meeting SSSC requirements

General Duties

· Act in accordance with General Data Protection Regulation legislation. Ensure all records, personal, staff and client data are managed in line with Data Management and Information Governance policies

· Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974

· As with all employees, workers and volunteers; to encourage people to join Change Mental Health as a member, donor or activist

· To act in accordance with the charity’s Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns

· To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role

· To support and enable our dedicated teams of volunteers in the delivery of the charity’s aims

· To work in accordance with the charity’s national policies and local operating procedures and those of external regulators or professional bodies

· This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.

At Poppy Scotland, we believe in building on potential.

We are excited to offer you the opportunity to contribute to the development of a new Scottish Benefits, Debt, and Money Advice Service as a Regional Manager. Unlike other organisations, we are self-funded and not driven by targets.

If you are passionate about providing a holistic and person-centred service to your clients, we are the perfect fit for you. With us, your team will have the freedom to manage their own caseload and access grants for priority debts and insolvency fees. Additionally, the newly established Scottish team will be part of a national service, providing support across all four nations.

As a Regional Manager, you will play a crucial role in establishing the service, utilising your expertise in Scottish debt enforcement, insolvency, and the welfare benefits system. Your responsibilities will include recruiting a team of advisers who will be responsible for delivering this essential service. Additionally, you will be responsible for implementing the necessary governance measures to ensure that the service is both compliant and of high quality.

If you want to improve people’s lives, then please consider applying. We look forward to receiving your application.

Your key responsibilities will include:

• Service Development & Promotion: Partner with the Head of Welfare to develop and promote the Benefits, Debt & Money Advice Service across Scotland, leveraging strong networking and stakeholder management skills.
• Compliance & Standards: Ensure that service delivery aligns with FCA regulations, nationally agreed standards, and best practices in benefits and money advice.
• Resource Coordination: Oversee resource allocation and plan support activities to deliver flexible, person-centered assistance through both community-based and remote services.
• Team Leadership: Manage the Regional team, including recruitment, onboarding, and training, to uphold high service standards while ensuring adherence to relevant policies, practices, and procedures.
• Technical Knowledge Maintenance: Handle a small caseload of benefits, debt, and money advice cases to stay up-to-date with industry developments and technical expertise.

Please note this role will be Home based with occasional travel to Poppy Scotland/RBL offices and/or throughout Scotland (travel expenses covered).

This position is subject to pre-employment checks including an PVG Adult and Child check.

Here at Poppy Scotland/RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

Poppy Scotland/RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.