Everyday people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as Head of Service Delivery (Triage, Clinical & Support Line Operations) you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading charity providing support to people with chest, heart, stroke and long covid conditions to live life to the full again. Our Community Healthcare Support Service model forms a nationwide network of local support groups, nurses, volunteers and one-to-one support teams helping families adjust to life with a heart or lung condition, long covid or after a stroke.

To support the delivery of our ambitious NLHL strategy, CHSS is seeking to appoint a transformative leader as the Head of Service Delivery (Triage, Clinical & Support Line Operations). In this pivotal role, the post holder will spearhead the operational execution of our clinical services across Scotland, shaping the future of clinical service provision for those we serve.

A critical mandate of this position will be to implement a unified single point of access to CHSS Services. This will ensure that routes into our service provision for partners, referrers and those with our conditions, is effective, meets their needs and will enhance the overall value of our offerings.

Collaboration is essential in this role, and the post holder will work closely with the Head of Service Delivery (Prevention & Community Service Operations) to co-lead the development and implementation of a whole system approach to supported self-management. This includes the strategic expansion and dissemination of our NLHL model throughout Scotland, encompassing all clinical services. The post holder will strive for best practice in the delivery of care/support of people living with our conditions and will hold responsibly and accountability for rigorous clinical governance and quality assurance of our services fulfilling our obligations to both partner contractual regulations and national legislation.

The role will strategically and operationally support a culture that inspires service excellence, innovation and underpins the principles of supported self management across all service provision, ensuring that our contributions to the broader health and social care systems are both impactful and demonstrably beneficial.

CHSS is seeking an exceptional leader with in-depth knowledge of the health and social care landscape, who comprehends the evolving needs of service delivery and supported self-management for both individuals and our partners. Applicants should possess a current NMC or HCPC professional registration and bring substantial managerial and leadership experience from within the health, social care, or third sector arenas.

A foundational objective of this role will be to lead the implementation of a streamlined single point of access for our services across Scotland. Therefore, prior experience with triage services, systems design, and service redesign will be a distinct advantage. This is an opportunity to make a profound impact on the lives of individuals living with our conditions and to elevate the standards of care provided by CHSS.

The line manager is happy to take enquiries if you have any questions prior to applying for the role. Please email joanne.graham@chss.org.uk if you wish to raise any questions.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”.

The Veterans’ Foundation (VF) is an independent grant-making charitable foundation. It has established a substantial grants’ programme to support charities and organisations in the UK that provide charitable support to those in need among serving armed forces personnel, veterans, operationally qualified seafarers and their immediate families. The charity has grown rapidly since inception in July 2016 and has to date (Oct 24) given away more than £25M to good causes and handed out around £1.6M to good causes each quarter for the past year.

Head of Grants will have the following responsibilities:

• Provide the lead for the Grants’ Department in the VF, managing relevant staff to best effect and shaping the Grant-Making Policy to suit the VF’s objects.
• Provide high quality policy, communications and strategic advice to the CEO and Trustees.
• Liaise with other organisations (eg Cobseo, AFCFT, OVA, other charities) to formulate policy and to enable smooth and effective operation of the VF’s Grant-Making Policy.
• Deliver the Grant-Making Policy approved by the Trustees.
• Suggest changes to the Grant-Making Policy to the Trustees when necessary, having identified impact and backed by research where possible.
• Ensure the quarterly and annual grant-making schedules are maintained, including arranging meetings and providing briefing packs for Trustees.
• Manage workloads to match staff employment contracts.
• Provide effective grant-making processes and identify improvements when necessary.
• Oversee the grant management aspects of Salesforce.
• Provide good coordination between the Grants Department and other departments in VF and with contractors.
• Promote the VF culture: cheerful, efficient and engaging effectiveness.
• Lead and manage the grants’ communications strategy.
• Overseeing the measurement of the impact of VF grants.
• Other duties and responsibilities as appropriate to the post and requested by the CEO.

Experience and Qualifications. Candidates should possess the following experiences, qualifications and skills:

Experience

• Proven experience and success in a relevant Third Sector grants’ management role.
• Good understanding and knowledge of the Armed Forces’ elements in the Third Sector.
• Experience of conducting due diligence into grantees.
• Understanding of business functions such as HR, finance and information security.
• Demonstrable competency in planning.
• Working knowledge of IT and comms systems, including Salesforces and MS 365.
• Excellent organisational and leadership abilities.
• Excellent interpersonal skills.
• Aptitude in decision-making and problem-solving.

Qualifications

• Degree or equivalent (Must)