We are looking for candidates with experience of supporting individuals with barriers to work into paid employment. Within this role you will carry a significant responsibility, managing a caseload of clients from a refugee background and supporting them in securing meaningful employment, training, and education opportunities.

You will provide one-to-one personalised support, delivering quality Information Advice and Guidance (IAG), alongside ongoing support to ensure your clients have all the skills they need to get into work and succeed in the workforce. This involves collaborating with clients to produce individual support plans with clear goals and actions to overcome identified needs and barriers and provide a clear pathway towards the labour market.

You will work with clients online and by phone, as well as in person to monitor their progress towards their goals. In addition, our volunteers, who are trained in delivering employment support, will provide complementary support. You will book weekly appointments for clients, allocating time slots according to volunteer availability and specialization. You will also collaborate with specialist referral partners to support clients to overcome complex barriers to employment.

We offer a collaborative team environment where your unique perspectives and proactive approach will be valued. You can make a genuine difference in people's lives as an individual, and your contributions will be appreciated.

Language Requirements: Fluency in English and at least one target language is desirable e.g., Arabic, Tigrinya, Ukrainian, Pashto, Farsi, and Dari.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks for some roles, obtaining references and verifying a candidate’s identity and right to work in the UK.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
• This role is suitable for part-qualified candidates.

If you are looking for a role where you can make a real difference, we want to hear from you.

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

The Services Assistant (Repairs) is responsible for the delivery of front-line customer service, liaising with external stakeholders in relation to work orders, maintaining comprehensive and accurate records, and supporting the wider team in the administration of policies and procedures.

The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, including front line resolution of complaints and strong IT skills with experience of reporting.

A summary of key tasks include:

1. Front-line customer service role, with primary focus on repairs services including Right to Repair and Insurance claims.
2. Wider customer service responsibilities as part of front-line Services Team, including: Point of contact for enquiries in relation to housing management, tenancy and allocations; Assisting tenants and service users in the completion of housing application forms, and liaising with housing applicants in relation to the assessment of housing needs in accordance with GWHA Housing Allocations Policy where required.
3. Liaise with external stakeholders as required to ensure effective service delivery.
4. Routinely pursuing outstanding work orders to completion including associated administration and invoice approval within delegated authority levels.
5. Administrative duties in relation to raising repairs work orders, monitoring progress and completions, liaising with customers and contractors with respect to responsive repairs, stage III medical adaptations and void management.
6. Providing a courteous and efficient service to residents and the community.
7. Working with team members to ensure duty officer cover.
8. Arranging and carrying out house visits as required.
9. Supporting the repairs team in the administration of policies and procedures, and in the delivery of team plans, objectives and performance indicators.
10. Maintaining and updating records/systems and preparing statistical information for reporting purposes.
11. Frontline complaints handling in accordance with SPSO framework and GWHA’s complaint handling procedure. Accurate record-keeping and emphasis on mitigation of complaints through contribution to monthly team evaluation and learning.
12. Co-ordination of admin/follow-up actions resulting from customer satisfaction feedback.
13. Supervision of others and co-ordinating work deadlines and priorities for Services Administrator(s).
14. To carry out any other duties which may be reasonably requested by your line manager to meet the needs of the business.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

Post subject to satisfactory Disclosure Check.

We are looking for a HR Coordinator to work as part of the HR team and wider support services to provide a professional and customer focussed HR operational service across the colleague lifecycle in line with Scottish Wildlife Trust’s policies, procedures and values.

You will provide first level HR advice to managers and staff on all aspects of HR Management, Employment Law and the Trust's policies and procedures.

You will also be responsible for preparing payroll instructions for our outsourced payroll provider as well as liaising with our pension provider.

Qualifications / Essential Criteria

• Partially completed or working towards a CIPD qualification

Essential Experience

• Proven experience of working in a busy office in an HR environment, where the following experience will have been gained:
• Managing payroll, pensions and calculating staff entitlements and benefits
• Managing computerised HR database and other office systems and using them to collate and analyse data
• Providing quality first-level HR advice and knowing when to escalate
• Commitment to equal opportunities practice and behaviour

For more information please refer to the job description below.

If you would like more information please contact Elaine Burns, Head of HR and Support Services, eburns@scottishwildlifetrust.org.uk

About us

For nearly 60 years, the Scottish Wildlife Trust has worked with its members, partners and supporters in pursuit of its vision of healthy, resilient ecosystems across Scotland’s land and seas.

The Trust successfully champions the cause of wildlife through policy and campaigning work, demonstrates best practice through practical conservation and innovative partnerships, and inspires people to take positive action through its education and engagement activities. The Trust manages a network of around 120 wildlife reserves across Scotland and is a member of the UK-wide Wildlife Trusts movement.

The benefits

• Flexi time/Hybrid working
• Salary sacrifice Cycle to Work and pension schemes
• Weekly wellness hour
• Generous Sick pay allowance
• Enhanced maternity/paternity pay
• Training and Development focus

Scottish Huntington’s Association are seeking to recruit a suitably experienced Senior Central Admin and HR Officer to join our central services team. This role involves offering guidance and support to the organisation while ensuring that both the physical and virtual working environments and processes meet the needs of the wider team.

Reporting to the Head of Income Generation and Administration you will play a key role in developing and implementing strategies related to HR, health and safety, ICT, data management and office administration.

Key responsibilities:

• Ensure the effective operation and upkeep of office facilities and equipment.
• Develop and revise HR policies in accordance with legislation, providing clear communication to staff.
• Offer HR guidance to managers and colleagues to ensure compliance.
• Manage all activities related to the employee lifecycle, including planning, recruitment, onboarding, and offboarding.
• Oversee DBS and PVG requests.
• Coordinate Learning & Development initiatives and train managers on HR topics.
• Promote employee wellbeing through wellness initiatives and oversee occupational health issues.
• Use research and data analysis to drive informed decision-making.
• Support the Senior Leadership Team with change projects and consultations.
• Create and maintain various HR documentation, including reports and guides.

Additional information:

Proficiency in English communication is required, as is evidence of your eligibility to work in the UK.

You will need to be available to work from our registered national office a minimum of three full days each week, situated at Business First, Burnbrae Road, Paisley PA1 2FB. For the rest of your working week, you will have the option to work from home. Additionally, occasional travel to various locations in Scotland may be necessary for departmental and organisation-wide meetings.

In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. SHA is committed to equality of opportunity and to providing a service that is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer, or member of staff is unfairly treated on the grounds of offending background.

In addition to a competitive salary, we offer benefits including a generous leave allowance totalling 37 days. Upon 4 completed years of service, you will receive an extra day for each completed year up to a maximum of 5 days, and the opportunity to opt into our competitive pension scheme.

This is an exciting time for the charity, now in the second year of Standing Tall: A Strategy For Growth 2023 - 2028 to transform the care and support of Huntington’s families, expand specialist services and deepen involvement in research and clinical trials.

About Scottish Huntington’s Association

People impacted by Huntington’s disease need specialist services to cope with a severe and complex disease, its impact on families, and a lack of awareness amongst health and social care providers and the wider public.

Scottish Huntington’s Association is the only charity in the country exclusively dedicated to providing expert and personalised support for those impacted by Huntington’s disease.

Our personalised support reduces unnecessary hospital admissions, supports carers and other family members; lowers household poverty; and alleviates wellbeing risks to children and young people living in Huntington’s families.

We are commissioned by NHS Boards and Health and Social Care Partnerships throughout the country to share our expertise with front-line staff and build support for improved services and higher standards of care for every family impacted by this devastating disease. Scottish Huntington’s Association plays a full and active role in attracting the global research community to Scotland to work in partnership with us to improve the lives of families impacted by Huntington’s disease.

If you wish to apply to join a values-driven organisation, founded by families for families and recognised at national and international levels for its expertise and support delivered through a nationwide network of Huntington’s Disease Specialists, Specialist Youth Advisors, and Financial Wellbeing Officers, please follow the application notes below.