Supporter Services Assistant
- Full time
- £24,376 – £26,776
- On site: Glasgow
- Closing 11th October 2024
- Advertised from 8th October 2024
- permanent
Role
Are you someone who can work with a high level of accuracy and has the ability to meet tight deadlines? Do you love processing data?
We want to find an engaged individual who is passionate about providing excellent customer care to SCIAF’s supporters by mail, phone and e-mail.
About SCIAF
SCIAF is the official overseas aid and development agency of the Catholic Church in Scotland. Our mission is to enable the poorest to lift themselves out of poverty and work together to protect our common home, help people recover from disaster, and inspire people in Scotland to put their faith into action. SCIAF works in partnership with local and church organisations, supporting communities across Africa, Asia, Latin America and the Middle East, to bring about lasting change. We reach out to those in need, regardless of age, race or religion and believe in supporting the whole person, including their spiritual wellbeing, political voice, cultural and community life.
The Role
Core to the role is the processing tens of thousands of one-off donations and actions a year within turnaround guidelines. The postholder be will responsible for undertaking complex work in the compliant set-up and maintenance of Direct Debits and Gift Aid Declarations.
Who we’re looking for
As a small team, we are looking for a high-performing individual with excellent organisation skills, who can work with a high level of accuracy to meet tight deadlines. You will a have a good working knowledge of a variety of IT systems (particularly MS Office products), good written English, an ability to exercise initiative; be proactive and resilient.
You will have a can-do attitude and be flexible team player. Previous experience of customer care and call handling would be a major advantage.
Safeguarding
SCIAF undertakes to ensure that all staff, volunteers and relevant others, whose work might involve contact with children, will have completed additional recruitment procedures and have obtained a satisfactory PVG Check from Disclosure Scotland. We would also confirm that all staff are expected to adhere to a Code of Conduct which specifies the attitudes and behaviour that all staff are expected to maintain.
Application notes
You can find the job application pack, which includes a full Job Description/Person Specification and Application Form via our website sciaf.org.uk/jobs.
Please read the full Job Description/Person Specification carefully and get in touch if you have any questions or would like an informal discussion.
As an inclusive employer, we want our staff team to reflect the communities in which we live and work. We therefore welcome applications from all sections of the community.
Closing date for applications: 12 noon on Friday 25 October 2024 (this deadline may change in line with applications received).
Interviews: to be held week beginning Monday 4 November 2024 (interviews may be brought forward in line with the above)
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
The Services Assistant (Repairs) is responsible for the delivery of front-line customer service, liaising with external stakeholders in relation to work orders, maintaining comprehensive and accurate records, and supporting the wider team in the administration of policies and procedures.
The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, including front line resolution of complaints and strong IT skills with experience of reporting.
A summary of key tasks include:
- Front-line customer service role, with primary focus on repairs services including Right to Repair and Insurance claims.
- Wider customer service responsibilities as part of front-line Services Team, including: Point of contact for enquiries in relation to housing management, tenancy and allocations; Assisting tenants and service users in the completion of housing application forms, and liaising with housing applicants in relation to the assessment of housing needs in accordance with GWHA Housing Allocations Policy where required.
- Liaise with external stakeholders as required to ensure effective service delivery.
- Routinely pursuing outstanding work orders to completion including associated administration and invoice approval within delegated authority levels.
- Administrative duties in relation to raising repairs work orders, monitoring progress and completions, liaising with customers and contractors with respect to responsive repairs, stage III medical adaptations and void management.
- Providing a courteous and efficient service to residents and the community.
- Working with team members to ensure duty officer cover.
- Arranging and carrying out house visits as required.
- Supporting the repairs team in the administration of policies and procedures, and in the delivery of team plans, objectives and performance indicators.
- Maintaining and updating records/systems and preparing statistical information for reporting purposes.
- Frontline complaints handling in accordance with SPSO framework and GWHA’s complaint handling procedure. Accurate record-keeping and emphasis on mitigation of complaints through contribution to monthly team evaluation and learning.
- Co-ordination of admin/follow-up actions resulting from customer satisfaction feedback.
- Supervision of others and co-ordinating work deadlines and priorities for Services Administrator(s).
- To carry out any other duties which may be reasonably requested by your line manager to meet the needs of the business.
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- defined contribution pension scheme
- Death in Service Benefit
- Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
- Cycle to work scheme
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Professional development & training opportunities
Post subject to satisfactory Disclosure Check.
Project Coordination Assistant
- Part time
- Circa £25,000 pro-rata
- Remote: Glasgow
- Closing 3rd January 2025
As Project Coordination Assistant you’ll be responsible for administration for a number of fuel poverty related projects that work directly with project delivery partner organisations from within our charity’s membership and the funders of these activities. You will ensure that project reporting is compiled to enable the projects to support low income, vulnerable and fuel poor households in Scotland.
You’ll be curious, driven, impact-focused with attention to detail, passionate about “doing the right thing” and ensuring that Energy Action Scotland continues to be able to delivery it’s key aim of helping vulnerable fuel poor households in Scotland.
Energy Action Scotland secures funds through grants, donations and contracts to help people who are unable to heat and power their homes to a safe standard for their health and wellbeing. Over 1 in 3 households need help, many with underlying health conditions or needs that should mean they are warmer for longer, but this is out of reach for far too many people. Join us and make a difference.
Barnardo's Highland are looking for a Administrator to work in partnership with Police Scotland and Highland Child Protection Committee under our RISE Highland Service.
The successful candidate will work as part of our Highland Admin team but will be based Predominantly from Police HQ Inverness and additional Police Vetting will need to be carried out. Due to the nature of the post there will be no option for home-working.
The successful candidate will provide administration support under RISE Highland for a multi-agency exploitation team.
Although this contract has a permanent status, please be aware that this post is subject to funding currently to March 2026 and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible
Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
Benefits
Workplace Offer: What it means for you
The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.
- Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
- 26 days annual leave plus bank holidays, increasing after 5 years service
- The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
- A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
- Service related sick pay from day 1
- Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
- Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
- Cycle2work scheme
- Interest free season ticket loans
- Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
- 20% discount at Barnardo's stores
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
- Free access to round the clock employee assistance program for advice and support
Access to Barnardo's Learning and Development offer
*T&C's apply based on contract
About Barnardo's
At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.
Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.
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About the Company
“St Andrew’s First Aid is a long-standing charity formed in 1882 as St Andrew’s Ambulance Association by doctors and businessmen in Glasgow who showed concern for the number injuries during the rapid growth of industrial cities.
As Scotland’s leading first aid charity, St Andrew’s First Aid has an impressive country-wide network of First Aiders ready to provide support at hundreds of events. The organisation aims to provide the highest standards of first aid and to share their knowledge through training and education to the public.
In addition to providing first aid services, the charity also runs a number of projects aimed at building strong and safer communities in Scotland. With the Scottish Government they aim to equip 500,000 people with CPR skills, increasing the number of bystanders to help in an emergency thereby increasing the number of survivors.”
To learn more about St Andrew’s First Aid, please visit firstaid.org.uk
The Role
As Volunteer Development Officer, you will be responsible for many aspects of volunteer development such as recruitment, induction, training, retention, motivation and engagement. Reporting to the Head of Volunteer Development, your main responsibilities will include:
- Promote volunteering within the organisation
- Plan, organise and monitor volunteering activities to deliver St Andrew’s First Aid’s charitable aims
- Learning and development
- Manage volunteer conduct, addressing problems with performance and ensuring the quality of services are upheld by volunteers
- Promote productive working relationships between volunteers and other stakeholders
- Organise events involving volunteers such as meetings, seminars, forums, internal conferences, promotional events and social events
- Deal with conflict, volunteer conduct issues to mediate and resolve
- To represent the organisation as appropriate at meetings of relevant external stakeholders/organisations/partners
- Support the team in ad hoc administration duties.
The full range of tasks can be viewed in the attached job description. This job description describes the practical purpose and main elements of the job. Its sole purpose is to act as a guide to the nature and main duties of the job as they exist currently, but is not intended as a wholly comprehensive or permanent schedule.
In addition to the duties highlighted, the organisation operates a flexible approach to its activities and the post holder may accordingly be called upon to undertake any other duties from time to time as circumstances warrant.
An element of unsocial hours will be required to be undertaken.
Requirements
This role would best suit an individual with a passion for and experience of volunteering or working in the third sector, or any other relevant experience.
The ideal person will be very people-orientated, pro-active and flexible, empathic, creative, persuasive, resourceful and imaginative.
You’ll be someone who is a real team player who can easily fit in with a diverse team of people. You’ll be outgoing, friendly with good communication skills and be able to fit in wherever the job takes you.
If you have any questions about this role or the organisation please contact stewart.simpson@firstaid.org.uk.
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