Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

The Services Assistant (Repairs) is responsible for the delivery of front-line customer service, liaising with external stakeholders in relation to work orders, maintaining comprehensive and accurate records, and supporting the wider team in the administration of policies and procedures.

The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, including front line resolution of complaints and strong IT skills with experience of reporting.

A summary of key tasks include:

1. Front-line customer service role, with primary focus on repairs services including Right to Repair and Insurance claims.
2. Wider customer service responsibilities as part of front-line Services Team, including: Point of contact for enquiries in relation to housing management, tenancy and allocations; Assisting tenants and service users in the completion of housing application forms, and liaising with housing applicants in relation to the assessment of housing needs in accordance with GWHA Housing Allocations Policy where required.
3. Liaise with external stakeholders as required to ensure effective service delivery.
4. Routinely pursuing outstanding work orders to completion including associated administration and invoice approval within delegated authority levels.
5. Administrative duties in relation to raising repairs work orders, monitoring progress and completions, liaising with customers and contractors with respect to responsive repairs, stage III medical adaptations and void management.
6. Providing a courteous and efficient service to residents and the community.
7. Working with team members to ensure duty officer cover.
8. Arranging and carrying out house visits as required.
9. Supporting the repairs team in the administration of policies and procedures, and in the delivery of team plans, objectives and performance indicators.
10. Maintaining and updating records/systems and preparing statistical information for reporting purposes.
11. Frontline complaints handling in accordance with SPSO framework and GWHA’s complaint handling procedure. Accurate record-keeping and emphasis on mitigation of complaints through contribution to monthly team evaluation and learning.
12. Co-ordination of admin/follow-up actions resulting from customer satisfaction feedback.
13. Supervision of others and co-ordinating work deadlines and priorities for Services Administrator(s).
14. To carry out any other duties which may be reasonably requested by your line manager to meet the needs of the business.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

Post subject to satisfactory Disclosure Check.

As Project Coordination Assistant you’ll be responsible for administration for a number of fuel poverty related projects that work directly with project delivery partner organisations from within our charity’s membership and the funders of these activities. You will ensure that project reporting is compiled to enable the projects to support low income, vulnerable and fuel poor households in Scotland.

You’ll be curious, driven, impact-focused with attention to detail, passionate about “doing the right thing” and ensuring that Energy Action Scotland continues to be able to delivery it’s key aim of helping vulnerable fuel poor households in Scotland.

Energy Action Scotland secures funds through grants, donations and contracts to help people who are unable to heat and power their homes to a safe standard for their health and wellbeing. Over 1 in 3 households need help, many with underlying health conditions or needs that should mean they are warmer for longer, but this is out of reach for far too many people. Join us and make a difference.

The Community Shop Coordinator will oversee the day-to-day operation of the new Knightswood Community Shop in Glasgow North West. They will ensure the provision of affordable, high-quality food to local residents.

Operating within the Good Food Scotland Network, which is part of the Feeding Britain charity, the Coordinator will work closely with the Good Food Scotland Development Manager and the LINKES Community Team.

Full details can be found here.

About the Company

“St Andrew’s First Aid is a long-standing charity formed in 1882 as St Andrew’s Ambulance Association by doctors and businessmen in Glasgow who showed concern for the number injuries during the rapid growth of industrial cities.

As Scotland’s leading first aid charity, St Andrew’s First Aid has an impressive country-wide network of First Aiders ready to provide support at hundreds of events. The organisation aims to provide the highest standards of first aid and to share their knowledge through training and education to the public.

In addition to providing first aid services, the charity also runs a number of projects aimed at building strong and safer communities in Scotland. With the Scottish Government they aim to equip 500,000 people with CPR skills, increasing the number of bystanders to help in an emergency thereby increasing the number of survivors.”

To learn more about St Andrew’s First Aid, please visit firstaid.org.uk

The Role

As Volunteer Development Officer, you will be responsible for many aspects of volunteer development such as recruitment, induction, training, retention, motivation and engagement. Reporting to the Head of Volunteer Development, your main responsibilities will include:

• Promote volunteering within the organisation
• Plan, organise and monitor volunteering activities to deliver St Andrew’s First Aid’s charitable aims
• Learning and development
• Manage volunteer conduct, addressing problems with performance and ensuring the quality of services are upheld by volunteers
• Promote productive working relationships between volunteers and other stakeholders
• Organise events involving volunteers such as meetings, seminars, forums, internal conferences, promotional events and social events
• Deal with conflict, volunteer conduct issues to mediate and resolve
• To represent the organisation as appropriate at meetings of relevant external stakeholders/organisations/partners
• Support the team in ad hoc administration duties.

The full range of tasks can be viewed in the attached job description. This job description describes the practical purpose and main elements of the job. Its sole purpose is to act as a guide to the nature and main duties of the job as they exist currently, but is not intended as a wholly comprehensive or permanent schedule.

In addition to the duties highlighted, the organisation operates a flexible approach to its activities and the post holder may accordingly be called upon to undertake any other duties from time to time as circumstances warrant.

An element of unsocial hours will be required to be undertaken.

Requirements

This role would best suit an individual with a passion for and experience of volunteering or working in the third sector, or any other relevant experience.

The ideal person will be very people-orientated, pro-active and flexible, empathic, creative, persuasive, resourceful and imaginative.

You’ll be someone who is a real team player who can easily fit in with a diverse team of people. You’ll be outgoing, friendly with good communication skills and be able to fit in wherever the job takes you.

If you have any questions about this role or the organisation please contact stewart.simpson@firstaid.org.uk.